cv_le hoang nhan

LE HOANG NHAN

227/2 Nguyen Thi Dinh, District 2, HCMC, Viet Nam

Mobile: +84 122 6948 458 Email: lehoangnhan1492@gmail.com

Skype: Nhan.lehoang

SUMMARY

Over 4-year experience in Sale, Marketing and Customer Services for multinational companies.

Three important factors in working: knowledge, honesty and flexibility

Highly responsible, active and passionate in doing the right things to help people and business growth

their potential.

OBJECTIVE

Short-term: Being a professional and continue learning, improving and developing myself.

Long-term: To be an expert in work and achieve managerial management level in the next 2 years

EDUCATION

2010 – 2013 Hoa Sen University - Associate Degree of Business English

Chamber of Commerce and Industry of region Paris Ile-de-France (CCI Paris-Ile-

de-France) - Diplôme d'études supérieures en Anglais Commercial

Related Coursework: Sales Management, International Marketing, Customer Services,

Business Writing, Integrated Marketing Communication (IMC), Linguistics…

2011 – 2012 University of Economic Ho Chi Minh City – Diploma of Economic Executive

Related Coursework: Business Law, Strategic management, financial management,

Security market, corporate culture, Recruitment management …

CERTIFICATES

TOEIC - March 12, 2013 - Score: 745 – IIG Vietnam

IELTS – December 28, 2015 – Score: 5.5 – IDP Kuala Lumpur

National Certificate of Informatics, Level A - Ho Chi Minh University of Foreign Languages and Information

Technology – 2010

EXPERIENCES

02/2015

02/2016

IT Helpdesk – IBM Malaysia Sdn Bhd

(Contractor under Manpower Business Solution Sdn Bhd)

- Working at IBM Regional Contact Center building at Cyber Jaya, Malaysia

- Deliver world class 24 hour one-stop customer service via phone, email/chat

and providing one stop service in a consistent and professional manner.

- Provide first call resolutions through accurate information for technical issues

- Support for 3 accounts: IBM South East Asia,Mead Johnson Vietnam & PAL VN

Product: Lotus notes, server, IBM applications…

06/2014

10/2014

Zalora Marketplace Sale Associate – Rocket Internet AG (Zalora.vn)

Develop Zalora Marketplace`s brands categories and business in Viet Nam

Achievement: E-commerce process and operation enhancement for Marketplace

Key learning points:

Learn how e-commerce of Zalora Vietnam from products, marketing and logistics

B2B dealing and online process of a new merchant, a start-up brands

10/2013

02/2014 Customer Services Representative cum Business Development Project Manager -

ACS Absolute Comfort Vietnam

Managing customer services US based office (Houston, TX) through phone, email and

internal information system and manage, create inside cultural project for developing

corporate culture

Achievement: 90% reached customer`s satisfaction, slow downed under 10% of

complaints, building strong culture for new established company.

Key learning points:

Strong problem-solving skills, how to solve with customers ̀complaints

Create the working culture inside company, HR training for partners

Improve multi-culture communication awareness

03/2012

07/2012

Levi`s Fashion Advisor - Thanh Bac Fashion Group

Advise to sell Levi`s products in Diamond Department store

Achievement: Kept second position of the best-selling store in Levi`s chain

Key learning points:

Perform well in sales and customer service to achieve the sales target

How to deal with the customers ̀problems smoothly

10/2010

02/2012

MaxxStyle, N&M Salesperson - Viet Fashion Corporation

Seller of Maxxstyle and N&M Products lines

Achievement: achieved continuously 3 months over target, top position in Maxxstyle store

chain

Key learning points:

How to communicate and sell product, team working performance

How to plan and manage the time effectively between school and work

Keys to understand and analyze customers ̀behavior

SKILLS & EXPERTISE

Microsoft Offices, Lotus notes, servers, outlook, HTML5, Java script...

Presentation, negotiation, problem-solving, communication, time management

Leadership skill: motivate through shared direction, controlling plan, building strong unique team

Always eager to learn and improve