dashboards and balanced scorecard 2010 07

Using the Harvard Balanced Scorecard to Drive Performance & Improve Clinical

Outcomes

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1316

15 14

17

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20

19

21

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24

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25

4

31

2

7

6

8

5

CHOICES1. Garden Lakes2. Alma School3. Osborn4. Glendale

5. Highland6. W. Camelback7. Cave Creek8. Saguaro

Southwest Network

CHOICES9. W. McDowell10. Heatherbrae11. Park North12. Townley

13. Thomas Road14. Tempe15. South Central16. Arcadia

CHOICES

PNO 3 TBD17. E. Phoenix18. Centro Esperanza19. Washington House20. 1300 N. Central

People of Color Network

PNO 4 TBD21. Metro Center22. E. Mesa23. Gateway24. W. Valley

Partners in Recovery

25. Wickenburg

Provide Oversight & SupportEnsure Quality & AccessReporting & AccountabilityCollaboration & Coordination

Magellan of Arizona RBHA

9/2009 – 4 Adults PNOs

12

“Living Healthy Working Well”®Achieving Better Outcomes, Improved Life-span & Richer Quality of Life

Six Cross-Cutting Leadership

Principles

3 C r i s i s P l a n n i n g

4 H e a l t h / W e l l n e s s & L i f e s p a n L o n g e v i t y

1 2 S u i c i d e P r e v e n t i o n & I n t e r v e n t i o n

C l i n i c a l C a r e M g m t

Note: Psychiatric inpatient care may be an important treatment of last resort when medically necessary and community supports are insufficient.

Four Clinical Initiatives/Key Programs

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15

Pick from the following examples:◦ My Personal Life◦ Mental Health in Arizona◦ Mental Health Nationally◦ My Company◦ My Department◦ Other

Balanced Scorecard (Launch Fall 2010)

Magellan Health Services, Inc. | 24

Magellan Health Services, Inc. | 25

Reduced Substance Use

Employment & Education

Decreased Criminal Justice

Stability in Housing Social Connectedness

Service Access/ Capacity & Retention

Perception of Care Cost Effectiveness Best Practices

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Dr. Keon Chi State Governance

Transformation Award – Programs that

focus on long-term problems endemic to state

governments, take a holistic approach to solving problems, contain

measurable performance benchmarks and are

sustainable over time are eligible for the award.

39

Equipping Maricopa’s Work Force with ASIST - 2,000+ in 2010

Agency

# Traine

d Target %

Trained

#2-Day Session

sNext

Training # T4T

TERROS 197 450 44% 8 6/10 4Southwest Network 100 450 22% 10 6/8 3

CHOICES 98 450 22% 10 6/8 2

Valle Del Sol 56 150 37% 2 6/17 1

Quality Care / FIC 20 200 10% 1 TBD 2Partners In Recovery 79 250 32% 4 TBD 1

People Of Color 34 250 14% 3 TBD 0 Community Bridges 21 200 11% 1 6/15 3Ebony House 0 25 0 0 TBD 0

Jewish Family 0 135 0 0 TBD 0NOVA 0 50 0 0 TBD 0SWBH 0 135 0 0 TBD 1

TOTAL 605 2,745 22% 39 17

30%

Updated 6/3/2010The November 2009 workforce survey demonstrated that nearly 10% of the Maricopa workforce received the two-day ASIST training prior to this initiative (n=152). The data in this slide covers only additional staff newly trained in ASIST in December 2009 and calendar year 2010.

2000

605

David W. Covington, LPC, MBA Chief of Adult Servicesdwcovington@magellanhealth.comtwitter.com/davidwcovington

Shawn Thiele, LCSWChief, Child and Youth ServicesSThiele@magellanhealth.com