dce 3712 conflict resolution powerpoint
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3 credit hours (2+1)3 credit hours (2+1)
Lecturer :Lecturer :
Dr. Jamilah OthmanDr. Jamilah Othman
JPPPL – FPPUNIVERSITI PUTRA MALAYSIA
SEMESTER 2 2014/2015
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TelephoneTelephone : 03- 8946 8233: 03- 8946 8233e-maile-mail ::
jamilah.othman@mail.com jamilah.othman@mail.com
!eme"ter!eme"ter : !eme"ter #e$ua: !eme"ter #e$ua 20%4&20%'20%4&20%'
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At the end of thi !o"#e$ t"dent %i&& 'e ('&eto)
◦ Unde#t(nd !on!e+t (nd theo#ie of!o,i!t- .4
◦ e!#i'e$ (n(&3e (nd e(&"(te it"(tionof !on,i!t (t (#io" !ontet-.6
◦ 7(#ne thei# 8i&& in h(nd&in9 !on,i!t-.A5
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Thi o"#e oe# :(i! on!e+t And Theo#ie ;f on,i!t$ So"#!e AndE<e!t ;f on,i!t$ T+e ;f on,i!t$
St#(te9ie Fo# on,i!t Reo&"tion$A++&i!(tion ;f on,i!t Reo&"tion In7"=(n Reo"#!e ee&o+=ent$ And"##ent I"e In on,i!t-
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(oncept an$ Theorie" o) (on*ictVie% ;f on,i!t
ontet And Lee& ;f on,i!t
Theo#ie ;f on,i!t M(n(9e=ent
T+pe" O) (on*ictInt#(+e#on(&
Inte#+e#on(&
Inte#9#o"+Int#(9#o"+
Inte#n(tion(&
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,actor" elate$ To (on*ict◦ ont#o& ;e# Reo"#!e
◦ P#efe#en!e And N"i(n!e .P#io#itie And
it"#'(n!e
◦ V(&"e
◦ :e&ief
◦ The N(t"#e ;f The Re&(tionhi+ ;f The
on,i!tin9 P(#tie
etho$" O) /an$lin (on*ict◦ o=+etition > oo+e#(tion
◦ on,i!t 7(nd&in9 St&e◦ Thi#d?P(#t Ro&e
◦ Ne9oti(tion
◦ Medi(tion
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Outcome" O) (on*ictPoitie ;"t!o=e ;f on,i!t
Ne9(tie ;"t!o=e ;f on,i!t
!1ill" euire$ n /an$lin (on*ict Identifin9 on,i!t Sit"(tion
o=="ni!(tion
St#e M(n(9e=ent
An9e# M(n(9e=ent
P#o'&e= So&in9
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""ue" n (on*ict anaement ◦ 7"=(n Ri9ht
◦ Vio&en!e
◦ Ste#eot+e And @ene#(&i3(tion
(on*ict (a"e !tu$ie"◦ Inte#+e#on(& on,i!t
◦ F(=i& on,i!t
◦ ;#9(ni3(tion(& on,i!t
◦ o=="nit on,i!t
◦ Inte#n(tion(&/Inte#t(te on,i!t
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• on,i!t i ( f(!t of &ife
•
on,i!t i ( "nie#(& +heno=enon
• on,i!t i ( +e#!e+tion i"e
• on,i!t h(++en ( ( #e"&t of indiid"(&+e#!e+tion of ( +heno=enon
• on,i!t i ( h(#+ di(9#ee=ent o# o++oition ofinte#et o# ide(
• A !on,i!t eit %henee# in!o=+(ti'(&it o!!"#
• The ;"t!o=e of on,i!t (n 'e Ne9(tie o# Poitie
• on,i!t (!!"# %hen (n indiid"(& o# 9#o"+ fee&ne9(tie& (<e!ted ' (nothe# indiid"(& o# 9#o"+
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The Views About Conflict
The Functionalist View The elie) that con*ict i"harm)ul an$ mu"t e a5oi$e$.
The Human Relationship View
The elie) that con*ict i" a
natural an$ ine5italeoutcome in an+ roup orrelation"hip.
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The Interactionist View
The elie) that con*ict i" not onl+
a po"iti5e )orce in a roup utthat it i" a"olutel+ nece""ar+ )ora roup to per)orm e7ecti5el+.
The Structuralist View The elie) that there i" ala+" an
un$erl+in "tructural con*icteteen the pro$ucer" o)
economic ealth an$ tho"e hoenet mo"t )rom the economic"+"tem.
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Deutch (1973)
con*ict e;i"t" hene5erincompatile acti5itie" occur.
Tjosol! " #ohnson(19$9) (on*ict i" not to e a5oi$e$ oreliminate$ ut manae$.
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#amilah% Rahim " &minah (') (on*ict happen" a" a re"ult o)in$i5i$ual<" perception o) aphenomenon here+ the
phenomenon it"el) i" pre"ente$a" an o"tacle to thein$i5i$ual".
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• ntraper"onal
? !on,i!t %ithin the indiid"(&$ the !on,i!t i inte#n(& to theindiid"(& o#
inide onee&f$ ? =(8e de!iion oe# !hoi!e
? f(!e di&e==( %hen de!iion i diB!"&t
.e9- #o&e !on,i!t
• nterper"onal
? on,i!t 'et%een indiid"(& ? Indiid"(& !(n 'e %ithin the (=e te(= o# o"tide the te(=
.e9 on,i!t 'et%een one e=+&oee %ith (nothe# e=+&oeeof the (=e
de+(#t=ent$ !on,i!t 'et%een i'&in9
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• ntraroup
? on,i!t %ithin ( te(= o# 9#o"+ ? on,i!t 'et%een =e='e# of ( te(= o#
9#o"+
.e9 on,i!t 'et%een =e='e# of f(=i&$ o#9(ni3(tion$ foot'(&& te(=$ et!-
• nterroup
? on,i!t 'et%een t%o o# =o#e te(= o# 9#o"+
.e9 !on,i!t 'et%een f(=i&ie$ de+(#t=ent$ o#9(ni3(tion$!o"nt#ie$ !o=="nitie !"&t"#e$ #e&i9io" 9#o"+ et!-
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A theo# i ( =e(n of e+&(inin9 ho% o=ethin9 %o#8 The fo!" of ( theo# e+&(n(tion di#e!t (ttention to th(t +(#t of
the !on,i!t (nd(i9n the "nde#&in9 e+&(n(tion on the !("e of !on,i!t
%.="+cho$+namic an$ ttriution Theorie"
? The %( +eo+&e (!t in !on,i!t i d"e to the indiid"(& %( of
thin8in9
a. ="+cho$+namic Theor+? '(ed on +!ho&o9i!(& theo#ie ' Si9="nd F#e"d? +eo+&e e+e#ien!e !on,i!t 'e!("e of thei# int#(+e#on(& t(te? it e+&(in ho% indiid"(& #e+ond to !on,i!t it"(tion$
+(#ti!"&(#& in &i9ht of thei# (99#eie i=+"&e (nd thei#(nietie
? the theo# +oint o"t th(t +eo+&e (#e not (&%( (%(#e of thei#=oti(tion th(t d#ie thei# 'eh(io#
? non?"'t(intie !on,i!t .to #e&e(e tenion "n#e&(ted to theothe# +e#on in the !on,i!t it"(tion
? =i+&(ed o# di+&(ed !on,i!t .!on,i!t i (!ted o"t %ith the
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. ttriution Theor+
? An indiid"(& =(8e !on!&"ion ('o"t the othe#+e#on 'eh(io#
? on!&"ion ('o"t the othe# indiid"(& (#e '(edon (tt#i'"te ('o"t th(t indiid"(& o# on infe#en!e('o"t the =e(nin9$ !("e$ o#o"t!o=e of !on,i!t-
? (n (tt#i'"tion (<e!t the %( indiid"(& deCne
!on,i!t$ inte#+#et the othe# 'eh(io#$ (nd!hooe t#(te9ie to (!hiee thei# 9o(&e<e!tie& %ithin !on,i!t it"(tion-
? indiid"(& !on!e+t"(&i3e !on,i!t (nd (tt#i'"te it to(#io" !("e-
? the +e#!e+tion of !on,i!t (#ie %hen (n
indiid"(& fee& f#"t#(tion$ thin8 ('o"t the!("e$ (nd (!t in #e+one to it
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2. elation"hip Theorie"
? fo!" on ho% #e&(tionhi+ 'et%een +eo+&e ino&ed in (!on,i!t i en(!ted (nd #eo&ed
a. !ocial >;chane Theor+
? +eo+&e e(&"(te thei# inte#+e#on(& #e&(tionhi+ inte#= of thei# (&"e !#e(ted ' the !ot (nd#e%(#d (o!i(ted %ith the #e&(tionhi+-
? the !ot i the fee&in9 on the (e=ent on the(=o"nt of e<o#t +"t into the #e&(tionhi+
? the #e%(#d i %h(t i #e!eied ( ( #e"&t of the#e&(tionhi+
? the theo# ("=e th(t +eo+&e !hooe thei#'eh(io# d"e to e&f?inte#et (nd ( dei#e to=(i=i3e #e%(#d (nd =ini=i3e !ot-
? !on,i!t (#ie %hen one +e#on in the #e&(tionhi+fee& th(t the o"t!o=e (#e too &o% (nd+e#!eie th(t the othe# %i&& #eit (n (tte=+tto #(ie the o"t!o=e-
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. ?ame Theor+
? +eo+&e (!t in !on,i!t it"(tion f#o= ( +oition of
e&f?inte#et$ (nd th(t =oe (nd !o"te# =oe (#e!hoen to =(i=i3e #e%(#d (nd =ini=i3e!ot-
? inte#de+endent (!tion (nd eti=(tion of =oe(nd !o"nte#=oe %ithin ( !on,i!t it"(tion(<e!t the =oe=ent of ( !on,i!t to%(#d #eo&"tion-
c. !+"tem" Theor+
? it ("=e th(t !on,i!t #e+#eent ( '#e(8do%n in!o=="ni!(tion f#o= the no#=(&$ h(#=onio"
t(te of (<(i#-
? it (&o ("=e th(t !on,i!t ( ( no#=(& +(#t ofinte#(!tion-
? ee !on,i!t ( (n i=+o#t(nt +(#t of ( te=? (&&o% !h(n9e (nd (d(+t(tion to (#io" de=(nd-
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3. !tructural Theor+
? The t#"99&e 'et%een o!i(& f(!tion .9#o"+ of
di<e#ent 'e&ief (nd (&"e? Thee f(!tion =( !o?eit +e(!ef"&& (&tho"9h
'(i!(&& the =( 'e hoti&e to e(!h othe#
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a. ar;i"m an$ (apitali"m
? t#"!t"#(& !on,i!t th(t eit d"e to !ont#o& of the+#od"!tion (nd dit#i'"tion of %e(&th in ( o!iet
? o=eti=e it t(8e the fo#= of #e&i9io" t#"99&e '"t itt#on9& +oint to +o&iti!(& (nd e!ono=i! t#"99&e
? e(!h !on,i!tin9 +(#t t#ie to 9et !ont#o& of the +eo+&eto 9(in +o%e# ' t#in9 to 9et !ont#o& of the ideo&o9of the =(
? in !(+it(&it te= the !on,i!t i 'et%een thoe %hoh(e the !ont#o& +#od"!tion (nd dit#i'"tion of %e(&th(nd thoe %ho e&& thei# ('i&it to %o#8 in the!(+it(&it te=
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. a$ical ,emini"m
? D#(di!(& =e(n &oo8in9 (t the #oot !("e? the t%o !on,i!tin9 f(!tion (#e %o=en (nd =en? the (!hiee=ent of %o=en %e#e hidden %hen =en
%e#e ""(&& the %inne# in the !on,i!t 'et%een =en (nd%o=en-
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woman without her man is nothingwoman without her man is nothing
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Type of ConflictType of Conflict
(on"tructi5e (on*ict !upport" Oraniation ?oal ncrea"e" Oraniation chie5ement ncrea"e" Oraniation mae >. : !O or ntro$uction o) an+ inno5ation"
De"tructi5e (on*ict Doe" Aot !upport Oraniation<" ?oal Decrea"e" Oraniation<" chie5ement
Decrea"e" Oraniation<" mae >. : !e;ual /ara""ment
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ntra-per"onalntra-per"onal Bithin an in$i5i$ual
nter-per"onalnter-per"onalCeteen to or morein$i5i$ual"
ntra-roupntra-roup Bithin a roup
nter-roupnter-roup Ceteen to or moreroup"
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=o"iti5e Outcome o) (on*ict=o"iti5e Outcome o) (on*ict
Cin$" people toether
=re"er5e" a relation"hip /elp" to $ene an$ clari)+ "tructure
an$ e;pectation" Cetter Deci"ion
ncrea"e" =ro$ucti5it+ Lea$" to ne roth" an$ i$ea" >nerie" an$ ncrea"e" =eople"<
oti5ation
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Aeati5e Outcome o) (on*ictAeati5e Outcome o) (on*ict
Decrea"e" !ati")action Decrea"e" Teamor1 ncrea"e" Turno5er !aotae an$ u"e
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ConclusionConclusion
Views of conflict differ amongindividuals.
Conflict can be constructive or
destructive. Outcomes of conflict can be
positive or negative.
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(ontent"(ontent"
The (au"e o) (on*ict n$i5i$ual<" (onceptualiation/ierarch+ o) Aee$"
ariale" 7ectin The (au"eo) (on*ict
The (on*ict =roce""
!tae" o) (on*ict =roce""(onclu"ion
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◦ (ontrol O5er e"ource"
◦ =re)erence" an$ Aui"ance"
>. : mu"ic hile or1in
technolo+ ◦ alue"
>. : 5alue ju$ment
◦ Celie)"
>. : Oraniation mi""ion an$ 5i"ion
◦ The Aature o) The elation"hip >. : "ilin"
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nternal & per"onal & !tep" in the proce"" o) >;ternal)actor"
$e5elopmental )actor" conceptualiation
Le5el o). De5elopment
=roce"" o) conceptualiation
(ontent
!tate o) the in$i5i$ual. !timulu"
e;perience
alue & nee$ "et "+moliation (onte;t
(au"al attriution
ntentional attriution
(onte;t anal+"i"
(ontent anal+"i"
(hoice a""e""ment
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Physiological
Esteem
Self-actualization
Social
Safety
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=h+"ioloical/uner thir"t "helter "e; an$ other
o$il+ nee$" !a)et+
!ecurit+ an$ =rotection )rom =h+"icalan$ >motional /arm
!ocial
7ection eloninne"" acceptancean$ )rien$"hip
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>"teem
nternal e"teem )actor" "uch a" "el)-re"pect autonom+ an$ achie5ement
>;ternal e"teem )actor" "uch a" "tatu"reconition an$ attention
!el)-actualiationThe $ri5e to ecome hat one i" capale o)
ecomin inclu$e" roth achie5inone<" potential an$ "el)-)ulllment
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The characteri"tic" o) the partie" in con*ict Their prior relation"hip to one another The nature o) the i""ue i5in ri"e to the
con*ict
The "ocial en5ironment ithin hich thecon*ict occur"
The intere"te$ au$ience" to the con*ict The "trate+ an$ tactic" emplo+e$ + the
partie" in the con*ict The con"euence" o) the con*ict to each o)
the participant" an$ to other intere"te$partie"
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,i5e "tae" o) the con*ict proce""mo$el:
!tae % ) =otential )or con*ict
!tae 2 : econition o) con*ict!tae 3 : (on*ict han$lin "t+le"!tae 4 : (on*ict eha5ior
!tae ' : (on*ict outcome"
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Stage 1 Stage 2 Stage 3 Stage 4 Stage
Potential
for
conflict
!ecognition
of conflict
"onflict
handling
style
"onflict
outcomes
"onflict #eha$ior
Preceding
circumstance %
- communication
- structure
- &ersonal
$aria#les
Percei$ed
conflict
'elt
conflict
"om&eting
"olla#orating
"om&romising
$oiding
ccommodating
$ert conflict%-
- &arty*s
#eha$ior
- other*s
#eha$ior
ncreasegrou&&erformance
,ecrease
grou&&erformance
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Conclusion
Individual perception and view
on issues influence the cause of conflict.
Individual’s needs and
interests are important to be
considered in understanding
issues of conflict.
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(ontent"(ontent"
Fie o==on on,i!t St&eMode& SALAM Thi#d?P(#t Ro&e
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Model Thomas KilmannModel Thomas Kilmann
Avoiding Avoiding
Accommodation Accommodation
CompetingCompeting
CompromisingCompromising
CollaboratingCollaborating
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Akomodasi
Accommodate!
"engelakan
Avoid!
#erkompromiCompromise!
#ertanding
compete!
#ergabung
Collaborate!
Tinggi
Tinggi$endah
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% t(#tin9 the !on,i!tin9 ie%
A (9#eein9 th(t ( !on,i!t eit
& &itenin9 fo# (nd &e(#nin9 the di<e#en!e
A (diin9 one (nothe# .=ene&(8(n i"
8on,i8
' =ini=i3in9 (#e( of di(9#ee=ent th(t !o"&d
&e(d to (99#eion o# %ithd#(%
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Medi(to#.Medi(iA#'it#(to# .Peni='(n9 T(#(on!i&i(to# .Pend(=(ion"&t(nt .P(8(# R"ndin9
$i E $i iF $i E $i iF
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e$iator Ee$ia"iF:e$iator Ee$ia"iF:
Pih(8 8eti9( (n9 ne"t#(&
Me='(nt" +#oe =e='"(t8e+"t"(n o&eh +ih(8 (n9'e#8on,i8
Tid(8 =e=ih(8 8e+(d(=(n(?=(n( +ih(8 (n9'e#8on,i8
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ritrator E=eniman TaraFritrator E=eniman TaraF
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