dell uk gold project sven oezel & homan dehnadfar
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Dell UK Gold ProjectSven Oezel & Homan Dehnadfar
Objectives
Contents
Dell portal
IMUK Website use and login administration
Web login administration
Website use
Dell Sales tool guide
Dell Sales & CS Tools – First Things First
Special pricing quotation process
Quotation process
Quotation process
Quotation process
IM points of contact
Software Customer Care Team: Post Sales
Software Licensing Team: Pre Sales
Hardware Pre- and Post-Sales UK
Escalation Management
Escalation Management
Escalation Management
Escalation Management
SLA’s
Physical & Virtual Product SLA’s
Microsoft Change of Channel Partner Process
Microsoft Change of Channel Partner Process.
Physical Product eRMA/RMA
Physical Product eRMA / RMA
Appendix: FAQ’s
Frequently Asked Questions
Frequently Asked Questions
Appendix: Glossary
Glossary
Thank you!
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