denver international airport

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Denver International AirportKen GreeneDeputy Manager of Aviation Airport OperationsJune 10, 2014

AIRPORT EMERGENCYPREPAREDNESS

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AMAC DIVERSITY CONFERENCE

Emergency Operations Definition

‒ Events that:‒ require the modification or shutdown of normal business

operations, and ‒ may require that airport employees and passengers either seek shelter or evacuate the facility

‒ Examples: ‒ Tornado‒ Facility accident / structural failure‒ Natural gas leak‒ Credible bomb threat‒ Active shooter situation

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Define Shelter vs. Evacuate

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‒ Shelter‒ Remain in the facility in a protected area such as a designated

shelter, stairwell, restroom, baggage tunnel, or other area designated by airport management

‒ Evacuate ‒ Leave the facility and go to a remote location(s) as designated

by airport management

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Determine Information Flow Regarding Event

‒ Who is responsible for receiving and disseminating information?

‒ Information is normally received by Terminal Operations or Police if in the facility, or by Airside Operations if a weather event

‒ Immediately reported to the Operations Communication Center

‒ Operations Communication Center notifies senior leadership

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Determine Information Flow Regarding Event

‒ What is the protocol for managing the event?

‒ Activate the Emergency Operations Center (EOC) in a location that is remote from the event

‒ Establish the Incident Command Structure (ICS)

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Incident Command Structure (ICS)

‒ Incident Commander – Airport Operations‒ Terminal Operations ‒ Denver Police ‒ Denver Fire ‒ Paramedics / Medical Services ‒ Emergency Management ‒ Customs And Border Protection‒ Transportation Security Administration

Incident Command Structure (ICS) – Cont’d

‒ Airline Representatives‒ Air Traffic Control Tower‒ Concessions Program Representative‒ Ground Transportation ‒ Airport Security‒ Media / Communications‒ Airport Maintenance‒ Airport Safety

Assessment

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‒ Review available information

‒ “Quickly” assess options with team

‒ MAKE A DECISION!

‒ Monitor the implications of the decision as new information becomes available, and prepare to make adjustments accordingly

Next Step

ImplementCommunication Plan!

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Activate Plan

‒ Airport Management ‒ Shutdown operations in terminal and concourses or airport-wide‒ Immediately initiate public address announcements and

establish timeframes for regular updates‒ Station airport management staff positioned to assist

employees and passengers and to execute plan‒ Keep communications team updated as much as possible‒ Provide information to employees and passengers via visual

boards and social media

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Activate Plan – cont’d

‒ Shutdown access to affected locations such as internal people mover systems, elevators and moving walkways, and roadways

‒ Activate Irregular Operations Plan / Aircraft Diversion Plan in coordination with the FAA Control Tower

‒ Activate Stranded Passenger Plan – hotel information

‒ Coordinate with Concessionaires ‒ Provide information re: status of the emergency as related to

shutting down the operation, and sheltering employees and customers

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Activate Plan – cont’d

‒ Coordinate with Airlines ‒ Address needs of deplaning passengers who would normally

access evacuated area of the facility ‒ Address the needs of elderly and disabled passengers‒ Activate Stranded Passenger Plan – hotel information

‒ Coordinate with Customs and Border Protection‒ Address requirements for managing arriving international

passengers, specifically directing them to safe areas and managing off loaded baggage

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Activate Plan – cont’d

‒ Coordinate with Transportation Security Administration ‒ Shut down security checkpoints and direct airport employees

and passengers to designated terminal or concourse locations or away from the facility

‒ Coordinate with Control Tower‒ Establish process for handling airplanes that have just arrived

at the gates ‒ Establish plans for flights that have just landed‒ Establish plans to divert flights to other airports

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Monitor Event

‒ Emergency Operations Center track up-to-date information regarding event status

‒ Continue public announcements

‒ Continue stakeholder updates

‒ Continue communications team updates

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Secure Event

‒ Decision made by Incident Commander in consultation with senior management and with input from the airport management team

‒ Immediately notify communications team

‒ Immediately notify stakeholders

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Resume Normal Operations

‒ Reinstitute operations functions, most importantly security functions

‒ Re-sterilize secured areas of the airport

‒ Update public announcements

‒ Manage the orderly flow of airport employees and passengers into the terminal and to the concourses

‒ Verify that all airport employees and passengers have vacated shelter locations 25

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After Event Review/Evaluation

‒ Participation by all members of Incident Command Structure

‒ Conduct a review and critique of the management of the event

‒ Identify areas for improvement

‒ Schedule a follow-up meeting with all stakeholders to review the event and to identify changes needed to the plan

‒ Commit to a timeframe for implementing changes to the plan 27

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Follow-up Action Steps

‒ Address additional airport management and stakeholder training requirements

‒ Implement modifications to Policies and Procedures

‒ Transmit “draft” plan modifications to all stakeholders for their review and comment

‒ Implement and disseminate revised plan

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Denver International AirportKen GreeneDeputy Manager of Aviation Airport OperationsJune 10, 2014