designing a more efficient government

CITY PERFORMANCE LEAN PROGRAM

Office of the ControllerCity Performance Lean Program

02.12.2020

Designing a More Efficient Government

Creating a culture of innovation through Lean

Ryan Hunter | Vivian Chen

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Change is hard

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Change is hard

How do we ensure that data and analysis result in a culture of continuous improvement?

City Performance Lean ProgramOur Process Improvement Approach

Staff trained

1000+Simple innovations(“Just Do Its”)

100+A3 projects coached

45Partnerships with City departments

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Our Process Improvement Approach6 6

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Change is hard

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Change is hard

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Change is hard

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Teaching Problem-Solving

We make the staff do the analysis

Teach hands-on

Give away ownership

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Teaching Problem-Solving

We coach instead of direct

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Make it Matter to Staff

We make space for staff to share ideas

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Being a Lean Sponsor

We help management give away control

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Featured Lean Partnerships

Public Utilities Commission Time-to-hireReduced time to hire civil service analyst positions from 9 months to 5 months.

SF Recreation & ParksYard-wide 5S

Cleared out 75 tons of unwanted and unused materials that were outdated or

broken .

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A change that sticks!

2017

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SF Recreation and Parks Department

Thank You! Questions?

To learn more, visit our website: cityperformanceleanprogram.weebly.com

Contact us at:Ryan Hunter, ryan.hunter@sfgov.org

Vivian Chen, vivian.j.chen@sfgov.orgor con.leanprogram@sfgov.org