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Designing and
Deploying Cloud
Solutions for Small
and Medium Business HPATA – Cloud
Study Guide
Rev 1.1
Designing & Deploying Cloud Solutions
Study Guide 2
Table of Contents
1.1 Describe and recognize common virtualization technologies and products and their
implications on customer needs ......................................................................................... 4
1.2 Describe the business benefits of Virtualization ........................................................... 5
1.3 Define cloud and identify and describe various types of cloud services and their
implications on customer needs ......................................................................................... 6
1.4 Describe the business benefits and risks of using cloud services .................................. 7
2.1 Consult with an SMB customer to translate their business objectives into an enabling
technology strategy ........................................................................................................... 9
2.2 Gather the customer's technical requirements and assess existing infrastructure ........ 10
2.3 Design the end-to-end Technical Solution for an SMB customer including on-premises,
hosted, and cloud solution components ........................................................................... 11
2.4 Design online presence and hosted services solution elements (incorporating both
onsite and cloud components as appropriate) .................................................................. 12
2.5 Design an end-to-end solution for support/disaster recovery for an SMB customer ...... 13
2.6 Write and present a solution proposal to the customer decision makers ..................... 14
3.1 Implement changes to the existing infrastructure to support solution - including servers,
storage, data, network, clients, applications, and users .................................................... 16
4.1 Apply the HP troubleshooting methodology in an end-to-end solution environment .... 18
4.2 Troubleshoot common issues in end-to-end solutions for SMB customers ................... 19
4.3 Optimize common performance issues in end-to-end solutions for SMB customers ..... 20
5.1 Add users, groups and profiles on cloud services in addition to local infrastructure .... 22
Designing & Deploying Cloud Solutions
Study Guide 3
Unit 1
Explain and recognize industry standard
cloud and virtualization technologies and
their implications on customer needs
1.1 Describe and recognize common virtualization technologies and
products and their implications on customer needs
1.2 Describe the business benefits of Virtualization
1.3 Define cloud and identify and describe various types of cloud services
and their implications on customer needs
1.4 Describe the business benefits and risks of using cloud services
Designing & Deploying Cloud Solutions
Study Guide 4
1.1 Describe and recognize common virtualization technologies
and products and their implications on customer needs
Question:
A doctor's office has an X-ray machine that saves image files to an HP ProLiant DL580 with a
Smart Array storage system configured as a single RAID 5 volume. The Smart Array volume
is nearing capacity, but the customer has other servers with storage systems that are not
full.
The customer wants to add capacity using existing assets without taking the system down
or making additional hardware investments.
Which storage solution meets the customer requirements?
Answer choices:
A. RAID 10 migration
B. Storage virtualization
C. Storage Area Network (SAN)
D. Network Attached Storage (NAS)
Explanation:
Storage virtualization will meet the customer requirements. The customer can implement
storage virtualization by leveraging storage systems on the other servers.
A RAID 10 migration will not meet the customer requirements because it will require an
investment in hardware and will require taking the system down.
SAN and NAS will not meet the customer requirements because using either one will require
an investment in hardware.
Additional Information:
http://h18004.www1.hp.com/products/servers/vmware/index.html
http://h71028.www7.hp.com/enterprise/us/en/solutions/storage-vmware.html
Designing & Deploying Cloud Solutions
Study Guide 5
1.2 Describe the business benefits of Virtualization
Question:
What are two business benefits of virtualization? (Choose two.)
Answer choices:
A. Mitigates risk of downtime
B. Increases server performance
C. Reduces software licensing costs
D. Lowers overall power requirements
E. Reduces network bandwidth consumption
Explanation:
Two business benefits of virtualization are:
It mitigates the risk of downtime.
It lowers overall power requirements.
Virtualization does not increase server performance. With multiple virtual machines running
on a physical server, performance may decrease if the server is not sized properly.
Virtualization does not reduce software licensing costs. Software installed on both physical
and virtual machines must be licensed.
Virtualization does not reduce network bandwidth consumption.
Additional Information:
http://www8.hp.com/us/en/business-solutions/solution.html?compURI=1079449
http://www.vmware.com/files/pdf/solutions/business-case-for-virtualization.pdf
Designing & Deploying Cloud Solutions
Study Guide 6
1.3 Define cloud and identify and describe various types of
cloud services and their implications on customer needs
Question:
Which product allows you to implement document collaboration, workflow management,
and change tracking in a cloud environment?
Answer choices:
A. WebEx
B. LinkedIn
C. Carbonite
D. SharePoint Online
Explanation:
Of the products listed, only SharePoint Online allows you to implement collaboration,
workflow management, and change tracking in a cloud environment.
WebEx supports collaboration through online meetings, but it does not support workflow
management and change tracking.
LinkedIn is a tool that you can use to network with other people and participate in special
interest groups.
You can use Carbonite as an online backup solution.
Additional Information:
http://technet.microsoft.com/en-us/hh397890
http://www.webex.com
http://www.linkedin.com/
http://www.carbonite.com/en/
http://www8.hp.com/us/en/business-solutions/solution.html?compURI=1079449
Designing & Deploying Cloud Solutions
Study Guide 7
1.4 Describe the business benefits and risks of using cloud
services
Question:
What are two risks associated with using a public cloud service? (Choose two.)
Answer choices:
A. Lack of scalability
B. Data confidentiality
C. Lack of customization
D. Increased administrative overhead
E. Lack of client device interoperability
Explanation:
Two risks associated with using a public cloud service are:
Data confidentiality
The lack of customization
You should consider implementing a private cloud to ensure data confidentiality and the
ability to customize.
Using a public cloud service provides you with scalability by allowing you to pay for delivery
of a service instead of investing in your own hardware and software
Using a public cloud service tends to decrease, not increase, administrative overhead.
Public cloud services support a wide variety of client devices, so lack of interoperability is
not a risk.
Additional Information:
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-4550ENW.pdf
http://www8.hp.com/us/en/business-solutions/solution.html?compURI=1079449
Designing & Deploying Cloud Solutions
Study Guide 8
Unit 2
Plan and design end-to-end IT solutions
for SMB customers
2.1 Consult with an SMB customer to translate their business objectives
into an enabling technology strategy
2.2 Gather the customer's technical requirements and assess existing
infrastructure
2.3 Design the end-to-end Technical Solution for an SMB customer
including on-premises, hosted, and cloud solution components
2.4 Design online presence and hosted services solution elements
(incorporating both onsite and cloud components as appropriate)
2.5 Design an end-to-end solution for support/disaster recovery for an
SMB customer
2.6 Write and present a solution proposal to the customer decision makers
Designing & Deploying Cloud Solutions
Study Guide 9
2.1 Consult with an SMB customer to translate their business
objectives into an enabling technology strategy
Question:
A business is looking for an automated sales solution. The business has sales people who
travel frequently to multiple cities. They need to be able to:
Communicate with customers by email.
Create sales invoices in a company database.
View and edit the same customer data as the inside sales team.
Process customer payments.
The business does not have an IT staff.
Which services should you suggest? (Choose two.)
Answer choices:
A. VPN
B. Hosted file sharing
C. Hosted QuickBooks
D. Networked QuickBooks
E. Hosted Microsoft Exchange
Explanation:
For this business, you should suggest hosted QuickBooks and Microsoft Exchange
services. The QuickBooks service will allow the sales people to create invoices, process
customer payments, and view and edit customer data. The Microsoft Exchange service will
allow them to use email to communicate with customers.
Because the business does not have an IT staff, you should not suggest a VPN or a
networked QuickBooks service.
You should not suggest hosted file sharing because this solution does not address any of
the stated requirements.
Additional Information:
http://www8.hp.com/us/en/business-solutions/solution.html?compURI=1079449
http://www.microsoft.com/en-us/office365/exchange-online.aspx#fbid=doxhebYwTzz
Designing & Deploying Cloud Solutions
Study Guide 10
2.2 Gather the customer's technical requirements and assess
existing infrastructure
Question:
Your customer is a small online retailer. The retailer has an in-house server running the
following services:
Microsoft Exchange Server
Public-facing web site and eCommerce solution
Internal web-based customer relationship management (CRM) software
The customer's DSL connection has a 15 Mbps downlink and 2 Mbps uplink.
Recently, orders have gone up significantly, and customers and employees are reporting
slow performance. The customer relies on resellers for IT support and has no plans to hire
internal IT employees.
What is the best solution?
Answer choices:
A. Upgrade the internal network to 10 Gbps Ethernet.
B. Upgrade the DSL line to have more upstream bandwidth.
C. Move the company web site and eCommerce solution to a hosting provider.
D. Set up a separate server in-house to handle hosting of the company web site and
eCommerce solution.
Explanation:
The best solution for this situation is to move the company web site and eCommerce
solution to a hosting provider. This solution will offload network traffic from the retailer's
network and leverage the support services available from the hosting provider.
Upgrading the internal network to 10 Gbps Ethernet or upgrading the DSL line to have more
upstream bandwidth will not improve performance for the retailer's customers.
Because the retailer has no plans to hire internal IT employees, setting up and managing a
separate server in-house is not a viable option.
Additional Information:
http://www8.hp.com/us/en/business-solutions/solution.html?compURI=1079449
Designing & Deploying Cloud Solutions
Study Guide 11
2.3 Design the end-to-end Technical Solution for an SMB
customer including on-premises, hosted, and cloud solution
components
Question:
You are assessing whether a cloud or on-premises solution is better for your customer.
Match each customer situation with the best solution.
Answer choices:
Solutions
Cloud
On-Premises
Customer Situations
Diversity of client platforms
Customer has a data center facility
Low IT budget
Quick implementation
Regulations require data privacy
Explanation:
Customer situations for which implementing a cloud solution is best include:
A low IT budget
The need for a quick implementation
A diversity of client platforms
Customer situations for which implementing an on-premises solution is best include:
The customer has a data center facility
Regulatory requirements require data privacy
Additional Information:
http://www8.hp.com/us/en/business-solutions/solution.html?compURI=1079449
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-4550ENW.pdf
Designing & Deploying Cloud Solutions
Study Guide 12
2.4 Design online presence and hosted services solution
elements (incorporating both onsite and cloud components as
appropriate)
Question:
You are meeting with a new customer who has previously registered a domain with
Godaddy.com. The customer wants you to get the new domain set up with hosting, so that
the web designer can take over.
What should you do NEXT?
Answer choices:
A. Enable DNS.
B. Enable SMTP mail for the hosting account.
C. Enable a hosting account for the web site.
D. Contact the web designer to determine the implementation platform.
Explanation:
You should contact the web designer to determine the implementation platform. You
need to know the implementation platform before you set up the account at Godaddy.com.
You should not enable DNS, enable SMTP mail for the hosting account, or enable a hosting
account for the web site until after you contact the web designer.
Additional Information:
http://community.godaddy.com/help/9/upgrading-or-downgrading-your-hosting-account
Designing & Deploying Cloud Solutions
Study Guide 13
2.5 Design an end-to-end solution for support/disaster
recovery for an SMB customer
Question:
You are designing a disaster recovery plan for a company that is located in an area that is
vulnerable to natural disasters.
You want to minimize data loss and maximize availability.
Which actions would be important to perform? (Choose two.)
Answer choices:
A. Identify the systems and applications that are mission critical.
B. Design link aggregation.
C. Design data storage as 1+0 RAID arrays.
D. Identify the storage location for on-site backup tapes.
E. Identify the acceptable level of service required in the event of a disaster.
Explanation:
To minimize data loss and maximize availability, you should:
Identify the systems and applications that are mission critical.
Identify the acceptable level of service required in the event of a disaster.
Before you can design a recovery plan, you need to determine which systems and
applications are mission-critical so you can plan not only for recovery, but also continuity.
You need to prioritize the systems and applications according to how important they are to
the mission of the organization.
Identifying the acceptable level of service required in the event of a disaster helps to identify
the measures you need to take to provide that level of service.
Additional Information:
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-4550ENW.pdf
Designing & Deploying Cloud Solutions
Study Guide 14
2.6 Write and present a solution proposal to the customer
decision makers
Question:
You have met previously with a customer to understand the customer's business needs. You
are now proposing a specific solution set to meet those needs.
What things should you ask when validating a possible solution set with a customer?
(Choose two.)
Answer choices:
A. Is the timeframe doable?
B. Do you have on-site IT staff?
C. Is the cost quoted affordable?
D. What applications do you currently use?
E. How many software licenses do you have?
Explanation:
When you are validating the solution with the customer, it is important to validate the
proposed schedule and the cost.
You would typically ask the other questions when you are gathering information, not when
you are validating the solution.
Additional Information:
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-4550ENW.pdf
Designing & Deploying Cloud Solutions
Study Guide 15
Unit 3
Install, configure, and upgrade end-to-
end IT solutions for SMB customers
3.1 Implement changes to the existing infrastructure to support solution -
including servers, storage, data, network, clients, applications, and users
Designing & Deploying Cloud Solutions
Study Guide 16
3.1 Implement changes to the existing infrastructure to
support solution - including servers, storage, data, network,
clients, applications, and users
Question:
Your customer has decided to implement cloud-based storage. The requirements indicate
that the customer will be storing 100 MB of data per hour.
The current network uses 100BASE-TX to the desktop. There is an Internet firewall at the
customer's site. The customer has Internet access through a local provider.
Which two statements will be true about implementing cloud storage? (Choose two.)
Answer choices:
A. The cloud-based storage will be easier to expand than local storage.
B. The local storage will be easier to expand than cloud-based storage.
C. The cloud-based storage will be generally slower than local storage, due to the speed
of the Internet.
D. The cloud-based storage will be generally faster than local storage, due to the speed
of the Internet.
Explanation:
Cloud-based storage is easier to expand than local storage. When you have contracted for
cloud-based storage, you do not need to purchase hardware and install it to expand the
capacity. You can often expand the storage capacity by requesting it online.
Additional Information:
http://www.informationweek.com/news/storage/221901163
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-4550ENW.pdf
Designing & Deploying Cloud Solutions
Study Guide 17
Unit 4
Optimize and troubleshoot end-to-end IT
solutions for SMB customers
4.1 Apply the HP troubleshooting methodology in an end-to-end solution
environment
4.2 Troubleshoot common issues in end-to-end solutions for SMB
customers
4.3 Optimize common performance issues in end-to-end solutions for SMB
customers
Designing & Deploying Cloud Solutions
Study Guide 18
4.1 Apply the HP troubleshooting methodology in an end-to-end
solution environment
Question:
A customer has a server that runs two virtual machines: APPSRV and DBSRV. The APPSRV
virtual machine has an external network interface and an internal network interface. The
DBSRV virtual machine has only an internal network interface.
APPSRV runs a client/server application that reads from and writes to a database on DBSRV.
The virtual hard disks for each virtual machine are located on separate volumes.
The customer reports that when he connects to APPSRV and attempts to insert a record,
data is not updated in the database.
What should you do FIRST?
Answer choices:
A. Move the virtual hard disks to the same volume.
B. Verify that APPSRV can communicate with DBSRV.
C. Verify that the client computer can communicate with DBSRV.
D. Change the network interface on DBSRV to an external network interface.
Explanation:
Because the application on APPSRV writes to a database that is stored on DBSRV, if a user
cannot write to the database, you should check the connectivity between the two virtual
machines.
You should not verify that the client computer can communicate with DBSRV. The client
computer does not need to communicate with DBSRV. APPSRV needs to communicate with
DBSRV. Also, because DBSRV only has an internal network interface, it can only
communicate with the virtualization server and other virtual machines on that server.
You should not change the network interface on DBSRV to an external network interface.
The problem is communication between APPSRV and DBSRV, not DBSRV and the client on
the external network.
Additional Information:
http://redmondmag.com/articles/2006/02/01/troubleshooting--the-hp-way.aspx
Designing & Deploying Cloud Solutions
Study Guide 19
4.2 Troubleshoot common issues in end-to-end solutions for
SMB customers
Question:
A customer has multiple branch offices that connect to a centralized mail server. One
branch reports that no users in the office have email access.
What should you do FIRST to troubleshoot this issue?
Answer choices:
A. Reboot the mail server.
B. Ping the mail server to confirm that it is up and running.
C. Confirm that the problem is isolated to that office by calling another remote office.
D. Confirm that the user accounts have not been locked because of multiple login
retries.
Explanation:
You should first confirm that the problem is isolated to that office by calling another
remote office. If the problem affects all branches, it is more urgent and requires a more
immediate response. Confirming that other offices have normal email access also tells you
that the mail server is running.
You should not reboot the mail server first. Doing so will mean that all users lose access to
email for a while, so it should not be the first response. The problem could be the
connection between the branch and the server, so rebooting the server should wait until the
problem has been isolated to the server and you are certain that it needs to be rebooted.
After you have confirmed that the problem is isolated to the branch office, you can check
for locked out user accounts. However, it seems unlikely that everyone in the branch office
got locked out after multiple logon attempts.
Additional Information:
http://redmondmag.com/articles/2006/02/01/troubleshooting--the-hp-way.aspx
Designing & Deploying Cloud Solutions
Study Guide 20
4.3 Optimize common performance issues in end-to-end
solutions for SMB customers
Question:
A customer complains that performance of the company's infrastructure that is based on
virtual machines in not acceptable.
Which HP tool you can use to identify bottlenecks on the host server and a recommendation
about how to solve it?
Answer choices:
A. Resource Monitor
B. Performance Monitor
C. Insight Diagnostic Online Edition
D. Insight Control performance management
Explanation:
Insight Control performance management provides information on bottlenecks and
instructions about how to solve them.
Resource Monitor is a Microsoft Windows tool, not an HP tool.
Performance Monitor can provide some information about bottlenecks if you configure it to
do so, but it does not provide instructions about how to solve them.
Diagnostic Online will not detect performance issues, only hardware problems.
Additional Information:
http://vatlnzpro.atlanta.hp.com/education/upload/ch/de/378825_E.pdf
http://h18004.www1.hp.com/products/servers/management/ice/index.html
ftp://ftp.compaq.com/pub/products/servers/management/releasenotes230.pdf
Designing & Deploying Cloud Solutions
Study Guide 21
Unit 5
Administer and manage end-to-end IT
solutions for SMB customers
5.1 Add users, groups and profiles on cloud services in addition to local
infrastructure
Designing & Deploying Cloud Solutions
Study Guide 22
5.1 Add users, groups and profiles on cloud services in
addition to local infrastructure
Question:
You are conducting a security audit for your customer in conjunction with moving to cloud
services. You have discovered that the system administrator uses the same password for all
services. Some services require more secure passwords than others.
Number the web sites below in order from least to greatest password strengths.
What is most likely wrong?
Answer choices:
A. Gmail
B. Local newspaper
C. eBay seller account
D. PayPal business account
Explanation:
The order from least to greatest password strengths is local newspaper, Gmail, eBay seller
accounts, and PayPal business accounts.
A local newspaper web site typically has the least secure requirements for passwords.
Gmail, eBay seller accounts, and PayPal business accounts generally have more secure
requirements for passwords.
Additional Information:
http://en.wikipedia.org/wiki/Password_strength
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