developing employees
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OH 7-1
Developing Employees
Human Resources Management and Supervision
7OH 7-1
OH 7-2
Develop Employees
OH 7-3
Why Employee Development?
Employees require all skills needed for the job
A skill gap is the difference between the skills an employee presently has and the skills that are needed.
There are several ways that managers can learn about skill gaps
Personal observation. Reports by supervisors. Reports or complaints by other workers, customers, or
vendors. Routine performance evaluations.
OH 7-4
Why Employee Development?
Advanced skills can increase productivity.
Employees need different knowledge and skills. Changes in equipment or procedures may be made.
New governmental regulations may be mandated.
Employees desire different jobs.
OH 7-5
Employee Development Programs
These can be formal or informal programs.
They can and should involve all employees.
The responsibility for employee development rests with the operation, the supervisor, and the employee; however, the employee carries most of the responsibility for his or her development.
OH 7-6
Employee Development Process
Identify developmental goals.
Determine how to make improvements.
Evaluate the results.
Exhibit 7b on page 153 shows the steps of the employee development process
OH 7-7
Employee Development Planning Meeting
What—meeting to plan employee development goals and how they will be achieved
When—in conjunction with, but separate from, an employee’s performance review
How—a planned series of steps
OH 7-8
Development Planning Meeting Process
Identify time frame.
Discuss developmental needs.
Create list of developmental goals.
Discuss learning styles.
Select developmental methods.
Set review/ completion date.
OH 7-9
Preparing and Starting Employee Development Planning Meetings
Meet in a quiet and private place.
Have a clear agenda, collect data about the employee’s developmental needs, and use an outline.
State that you want to help the employee to improve.
Consider a time frame for development.
Listen to the employee’s needs and concerns.
OH 7-10
An Employee DevelopmentPlanning Meeting
Being prepared for and sincerely interested in helping the employee to improve will help to assure a successful meeting.
Refer to page 155 of the text
OH 7-11
Discussion Topics in Goal-Setting Session
Current work assignments and required knowledge and skills
Current skills and knowledge of the employee
Corrective actions, if any, that are needed
Employee’s career plans, and the skills and knowledge required to meet his/her goals
OH 7-12
Types of Developmental Goals
To attain a skill or knowledge
To improve a skill or attitude Skills – Intellectual or physical actions that help
accomplish a goal.
Knowledge – Information stored in a person’s mind, such as facts, concepts, rules and procedures
Attitudes – Feelings about facts or situations that influence behaviors, such as liking to help people or disliking being interrupted
OH 7-13
Setting Employee Development Goals
Each employee’s goals will likely be unique, but they should support the operation’s overall goals.
Managers can help staff establish personal and professional goals and to align them correctly.
Goals can be agreed upon formally (in writing) or informally (verbal statement/agreement)
OH 7-14
Determining Opportunities for Development
Within the operation, including general and cross-training
Opportunities within the community
Formal education programs Trade/professional association resources
Community library materials
Internet resources
OH 7-15
Establishing and Implementing the Development Plan
The supervisor-employer agreement must address The plan’s time frame and goals
Method(s) for development
How the method(s) will be monitored and measured
The supervisor and employee should meet as agreed to discuss progress and provide feedback.
OH 7-16
Employee Development Method—Cross-Training
Step 1 – Prepare a list of important skills in each job.
Step 2 – Identify the employees to be cross-trained.
Step 3 – Implement cross-training opportunities.
OH 7-17
Employee Development Method—Cross-Training
1. A training plan, job analysis, and/or job descriptions can help to establish the foundation for a cross-training plan.
2. Remember that equal opportunity guidelines apply when moving an employee into an different position and/or cross-training him/her to do so.
3. An individual cross-training plan should be based upon an employee’s previous training.
4. Recognize that productivity may be lower during cross-training, and that the trainer must be taught how to train the employee.
.
OH 7-18
Employee Development Method—Coaching
Managers who coach, commit to helping their employees improve
Observe work behavior. Analyze work behavior. Describe behavior and consequences. Listen to employee’s side. Give feedback. Develop alternative corrections. Select correction to utilize. Set completion/review date.
OH 7-19
The Coaching Process
Addresses performance behaviors rather than personal traits
Is needed for all hourly employees— not just those aspiring to supervisory positions
Provides feedback, makes suggestions for changes, and helps the employee to improve
OH 7-20
Other Employee Development Methods
Apprenticeship
Informal learning
Job rotation
Mentoring
On-the-job training (OJT)
External training/education
Self-study
Special projects
Temporary assignments
OH 7-21
Employee Development Programs Can Be Ineffective
Managers must confront the challenge of determining whether retraining will successfully address a specific problem.
Seldom does a single event or developmental program move an employee all the way to the final goal. More typically, several feedback and planning sessions must be conducted during multiple improvement periods.
It is difficult to modify attitudes.
Training may not overcome physical capabilities and aptitudes.
Some people cannot learn certain things.
OH 7-22
Key Term Review
• Attitudes —feelings about facts or situations that influence behaviors
• Coaching —process of helping employees grow by providing advice and feedback on an individual basis
• Cross-training —employee development method through which employees learn a job related to their own
OH 7-23
Key Term Review
• Developmental goals —goals that describe the skills, knowledge, and attitudes that must be gained or improved to eliminate or reduce a performance gap
• Employee development goals —same as development goals
• Employee development process —process to develop employees that involves identifying developmental goals, determining how to make improvements, and evaluating the results
OH 7-24
Key Term Review continued
• Employment development program —organized series of actions intended to reduce a gap in an employee’s skills, knowledge, or attitudes
• Employee goals —goals that focus on an employee’s personal issues beyond job performance
• Employee performance goals —goals that focus on the tasks that an employee must be able to perform as part of the job
OH 7-25
Key Term Review continued
• Knowledge —information stored in a person’s mind such as facts, concepts, rules, and procedures
• Skill gap —gap between the skills an employee presently has and the skills that are needed
• Skills —intellectual or physical actions that help accomplish a goal
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