developing powerful communications skills

8/12/2019 Developing Powerful Communications Skills

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Developing Communications Skills

What is Communication?

Communication can be defined as the process by which

people share ideas, experience, knowledge and feelings

through the transmission of symbolic messages.

The means of communication are usually spoken or

written words, pictures or symbols.

But we also give information through body language,

gestures, and looks, facial expressions can show how we

feel and what we think about an issue or another person.

Functions of Communication

Control

Motivation

Emotional Expression

Information

What are the most common ways

we communicate?

Written Word

Communication Fundamentals

Direction:

Downward

Upward

Crosswise

Networks:

Formal

Informal

Hierarchy Level

Executive Director

Vice President

A.G.M.

Manager

Supervisor

Forman

Supervisor 3Supervisor 1 Supervisor 2

Manager

Horizontal Comm.

Barriers to Effective Communication

Filtering

Selective Perception

Emotions

Language

The Communication Process

SENDER

(encodes)

RECEIVER

(decodes)Barrier

Barrier

Medium

Feedback/Response

Characteristics of Effective Communications

Effective communication requires the message to be:

Clear and concise

Accurate

Relevant to the needs of the receiver

Timely

Meaningful

Applicable to the situation

Effective communication requires the sender to:

Know the subject well

Be interested in the subject

Know the audience members and establish a rapport with them

Speak at the level of the receiver

Choose an appropriate communication channel

The channel should be:

Appropriate

Affordable

Appealing

The receiver should:

Be aware, interested, and willing to accept the message

Listen attentively

Understand the value of the message

Provide feedback

Basic Communication Skills Profile

Meaning:

Listening Is With The Mind

Hearing With The Senses

Listening Is Conscious.

An Active Process Of Eliciting Information

Ideas, Attitudes And Emotions

Interpersonal, Oral Exchange

Communication Order Learned Extent Used Extent TaughtListening First First Fourth

Speaking Second Second Third

Reading Third Third Second

Writing Fourth Fourth First

Why Communication for you?

Why Communication is important?

Essential business skill

Opportunity to communicate ideas

Persuade people

Motivate people

Characteristics of Effective Communicator

An effective verbal communicator:

Clarifies

Listens

Encourages empathically

Acknowledges

Restates/repeats

An effective nonverbal communicator:

Relaxes

Opens up

Leans toward the other person

Establishes eye contact

Shows appropriate facialexpressions

Speaking ability Mannerisms in

Communication

Speaking ability

How you sound

• use expression and tone

• be natural

• eliminate filler phrases

…….ER….UMMM….AHH….WELL...

• dry mouth

• butterflies - wildly thumping heart

• tight throat

• trembling hands

• mannerisms

• amnesia!

Overcoming nervousness

Dry Mouth

• have a glass of water on hand

• bite the end of your tongue…gently!

• stay away from caffeine, chewing gum, alcohol or antihistamines

Butterflies

• take long deep breaths

• stand up straight

• unclench your hands and fingers

Trembling hands

• don’t hold anything long

• rest your hands on the podium

• gesture naturally

• don’t jam them in your pockets

How you look

Mannerisms to avoid!

• jangling coins or keys

• fiddling with earrings, hair, tie, pen…..etc

• tapping finger nails, pen, pencil, feet

• scratching - anything!

• biting your nails. fingers, pens....

Amnesia

• make notes

• pause to gather your thoughts

• rehearse

fainting at this point is not a good idea!

Presentation Skills

Presentations

What is the first thing you do when told

“you have to give a presentation”?

Presentation Skills

Ideas, concepts or issues talked about or spoken to a group or

audience

Public speaking is one of the most feared things

“ I could make a fool of myself ”

Skills required to give a good presentation can be developed

Preparation is the Key

Wh k d i

What makes a good presentation

Planning Practice

Performance

Aspects in the development of a good presentation

Self Centered (Self)

Audience Centered (Audience)

Subject Centered (Material)

Planning

The first thing to do is to plan.

• What do you want to achieve?

• Why is it important?

• How are you going to present it?

• How will you make them remember it?

Practice

• channels of information

• how you look

• how you sound

• overcoming nervousness

• using visual aids

How you look

How you look - Facial expression

• relax you face - it shows how you’re feeling

• smile

• do a facial warm up

• let your expression be your armour

Kinesics in Communication

Kinesics Personality As Communicative Skill

Face & eye

• Feelings, attitudes & emotions- more than body

• Sarcastic comments/ sincere

Eyes- lying

• Establish bond

• Involve

EYES (AS YOU SEE THEM)

Eyes - upward to the right (their left).

Trying to recall memories.

Eyes - upwards to the left (their right).Creating visual images (we think in pictures).

A hand over the mouth whilst talking indicates deceit.

A desire to try and stop the words coming out of the mouth.

Is an evaluation gesture.It is generally a positive evaluation of your ideas,

suggestions, information or requests.

The lowered stapling of the hands indicates listening,

and can also be a negative confidence gesture.

The scratch to the back of the neck indicates uncertainty.

It can mean nervousness or deceit.

It can mean a desire to shut out the words they are hearing,

or the words aren't 'going in'.

they've heard enough.

Hot under the collar!

People touch their face 10 times more than normal

when they feel uncomfortable. When you lie, you

feel a tingling sensation around your face and neck,

and feel you need to touch or relieve the area.

Clasped hands in front of the body are a barrier signal,

seeking reassurance.

Here's the mother of all confidence gestures.

This gesture can denote even arrogance.

The most supreme will be

when the chair is tilted back onto two legs.

Crossed legs can be comfort, but often indicate negativity.

Holding a clipboard

This is extremely negative.

Indicate lethargy.

They maybe don't want to be there

It normally indicates mild confrontation and stubbornness

at that point.

This is blatant territorial ownership. Claiming territory.

It could easily be disregard of other people's territory

if it were say your feet on someone else's desk.

This is an aggressive gesture, indicating their hidden behavior

as being aggressive.

Watch for people's feet movements.

WET FISH from a man this normally means a weak character,someone who is easily persuaded.

THE BONE CRUSH handshakeIt's a show of strength and dominant character to the extreme.

A palm down handshake indicates control.

Summary

• plan and practice your presentation well

• dress appropriately

• be aware of your body language

• make good eye contact

• eliminate filler phrases

• use tone, volume and expression

• RELAX AND ENJOY!

WHAT MAKES A RIGHT COMMUNICATIVE

PERSONA

Clothes : 23%

Gestures : 57%

Facial expressions : 20%

THANK YOU

FUTURE PROFESSIONALS

developing powerful communications skills

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