development of knowledge management toolbox for smes
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• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
17th Dec 2011
Development of Knowledge Management Toolbox for SMEs
Innovation and Knowledge Management
Prof.Dr.North
Wiesbaden Business SchoolWS2011/12
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
27th Dec 2011
Agenda
1. Introduction– Two main purposes of the Thesis– Purpose of the KM-Toolbox
2. KM-Tools
3. KM-Tools of SME‘s in Rosario– Most common KM-tools– Company examples
4. KM-Toolbox– Creating a KM-Toolbox– Finished KM-Toolbox
5. Conclusion
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
37th Dec 2011
1.Introduction- Two main purposes of the Thesis
1) Collect all possible tools
• Must be:
Easy to use
Just-in-time
Ready to connect
2) Create a KM-Toolbox
• Systematization along the knowledge ladder• Defining what function KM-tools should fulfill
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
47th Dec 2011
1. Introduction- Purpose of a KM-Toolbox
Why KM-Toolbox?
numerous KM-tools with different functions
A Toolbox organizes tools – Tools can be found easily – User knows the function of each tool
(f.i screwdriver is used to tighten or loose screws)
It eases to find the right tool
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
57th Dec 2011
2. Knowledge Management Tools
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
67th Dec 2011
2.KM-Tools-Organisational tools
• Competence Matrix– Who knows what?
• Yellow pages– lists of internal experts
• Libraries – dictionaries, handbooks, documents
• Databank – market data, customer data
Stefan Maria Julia
Word xxx xx x
Excel x x xxx
Power Point
xx xxx xx
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
77th Dec 2011
2.KM-Tools: Tools for exchanging
• Email• Intranet
– Company‘s internal website for employees
• Instant messaging– for a quick exchange of information
• Newsletter– being updated
• Video conference
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
87th Dec 2011
2.KM-Tools- Tools for exchanging in groups
• Communities of Practice• Communication Forum
– Platform for discussions and debates
• Wiki– Encyclopedia
• Blog
f.i Travel blog
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
97th Dec 2011
2.KM-Tools-Encourage Creativity
• Suggestion scheme– Drop-in box for ideas
• Spare time– f.i 10% of working time on other
projects
• Idea competition– best idea will be rewarded
• Typical creativity techniques – Brainstorming,mind mapping
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
107th Dec 2011
2.KM-Tools-getting together
Various forms of meetings:• Expert meeting
– F.i. for getting advices• Knowledge café
– people move from table to table after 10-15min
• Story telling – sharing experience
• Employees breakfast– Informal way of getting
together
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
117th Dec 2011
2.KM-Tools- educational tools
• Seminars, Coaching• Mentoring
– Expert trains his successor• Job rotation
– Changing task in a period• Project learning
– Including an employee in a project
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
127th Dec 2011
2.KM-Tools - external knowledge
• Experts/Consultants– F.i for special projects like Mergers&Acquisitions
• Patents– F.i for producing drugs or constructing a special machines
• Business Alliances and cooporation– F.i businesses from same sector share risks/chances
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
137th Dec 2011
3. KM Tools of SMEs in Rosario
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
147th Dec 2011
3.KM-tools of SMEs in Rosario-most common tools
• Trend/Market Analysis• Trade fairs• Internet• Business travels• Participating on seminars and courses• Intensive Customer management (emails,phonecalls, pre-and
after-sale service)• Teamwork• Meetings• Brainstorming• Fileservers, back up on CDs
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
157th Dec 2011
3.KM-Tool of SMEs in Rosario
Kretz• Idea creation competition among emloyees• Collaboration with the University of Rosario
– Offers MBA program for Kretz employees
• Own football playground, room with Ping Pong table, football table
• Gantt Chart with the company goals • LCD Monitor that
– displays the company performance in comparision with the peer group
– shows the current stage of the production to avoid production errors
• Information Manangement System– provides information about the quality and production of a product
for further improvement
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
167th Dec 2011
3.KM-Tools of SMEs in Rosario
KIP• Facebook
– To get in touch with potential customers• Cooperation with PyMEXPORTA
– To recieve data/knowledge about exportation
Neo Soft• Scorecard
– For measuring financial goals
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
177th Dec 2011
3.KM-Tools of SMEs in Rosario
Open Automation• Alliance with Siemens
– which offers courses• Practica Profesional Supervisadadas
– system where students can participate on projects during their studies (encourage future employment)
Bioceres• Scientific cooperation with CONICET
– for product testing• Aquisition of patents
– For machines• Regular football matches
– For building team spirit
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
187th Dec 2011
4. The Knowledge Management Toolbox
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
197th Dec 2011
4.Creating a KM-Tool Box- Knowledge Management ladder
Business goals -> KM goals
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
207th Dec 2011
4.Creating a KM-Toolbox- a Tool‘s function
What functions should a tool fulfill?
1) Allow transparency• Indentifying what information, knowledge and competencies
exist in the company
2) Make available• Should make relevant information, knowledge and
competencies available
3) Exchange and learning• Should allow to exchange information, knowledge and
competencies
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
217th Dec 2011
4.The KM-Toolbox: with tools
Sequence of KM actionsKnowledge stairs
1.Allow transparency 2.Make available 3.Exchange and learning
Information Where can I find which Information?•Databank•Libraries
Which user of the organization needs which information in which format?•Newsletter•blogs • manual•wiki
How can I exchange current Information?
•Intranet•Videoconference•email
Knowledge Who knows what or who is responsible for a specific issue?•Yellow pages
How can be knowledge edited context-wise?•Suggestion scheme•Creativity techniques•Meetings•Spare time•patents
How can I exchange knowledge and experiences?•Meetings•Communities of Practice •Story Telling•Mentoring•Video conference•Communication forum •Employees breakfast
Competency Who is able to do what?•Competency matrix
How can I obtain competencies from others right away?•Experts•Coaching•Mentoring
How can I or the team obtain competencies quickly?•Team work•Project learning•Job rotation
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
227th Dec 2011
5.Conclusion
• All activities that contributes in sharing, generating or distributing knowledge can be seen as KM-Tool
• Not all tools fit in all organizations!• Find the right combination of tools according to the business
goals, corporate culture and the company‘s infrastructure and hierachical structure
• Due to flat hierachy level the SMEs in Rosario had to put less effort in motivating their employees
• Remove barriers (limited time and budget) and motivate employees for an effective KM-Tool application
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
237th Dec 2011
Thank You For Your Attention!
• Kaya Sivalingam •
Wiesbaden Business School • Hochschule Rhein-Main
Hochschule RheinMain
247th Dec 2011
• Business Alliances (2011): Maps of World. Finance. Your Window to the World, URL: http://finance.mapsofworld.com/corporate-finance/hybrid-financing/business-alliances.html,Abruf: 16.09.2011
• Götz, K. (2002): Wissensmanagement.Zwischen Wissen und Nichtwissen (2.Auflage), Band 9, München: Rainer Happ Verlag
• Güldenberg, S. (2003): Wissensmanagement und Wissenscontrolling in lernenden Organisationen. Ein systemtheoretischer Ansatz (4.Auflage) Wiesbaden: GWV-Fachverlag GmbH
• Herbst, D. (2000): Erfolgsfaktor Wissensmanagement. Berlin: Cornelsen Verlag• Mittelmann,A. (2011): Werkzeugkasten Wissensmanagement. Mehr als 60
Methoden praxisnah erklärt. Nordestedt: Books on Demands GmbH • North, K. (2009): Gesamtkonzept Wissensmanagement• North, K. (2011): Wissensorientierte Unternehmensführung. Wertschöpfung
durch Wissen (5.Auflage). Wiesbaden: Gabler Verlag• North, K. (2011a): Evaluation des Wissensmanagement: Wie effizient und
umfassend können sie diese Fragen Ihrer Organisation beantworten
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