devops - why should we care?

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DEVOPS – WHY SHOULD WE CARE?OCTOBER 5, 2015 / EMEA POWER HOURS / STEFAN ZUEGER, SWITZERLAND

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2 minutesWelcome to my DevOps

Supersummary

If everything seems under control, you're not going fast enough.Mario Andrettiracing legend* 1940

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Placing a new offering on the market first is often the only way to generate margin. Before competition picks up.

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In today’s digital economy, new offerings are made possible or strongly supported through software.

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DevOps is about getting new code to the market as fast as possible.

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It is not a technology, it is a cultural mindshift, bringing Dev, QA and Ops very closely together.

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However, certain technologies and practices can be used to accelerate this process.

automateintegrate

scale-outself service

capacity on demand

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One of the most influental contributions to the SW-defined economy was published by Netscape-Founder Marc Andreesen four years ago, in August 2011

9http://www.wsj.com/articles/SB10001424053111903480904576512250915629460

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In it, he demonstrated the growing influence and value of SW-based companies in the global economy: Amazon, Netflix, Spotify, Skype, Google, LinkedIn

10http://www.wsj.com/articles/SB10001424053111903480904576512250915629460

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And he probably was right: Judging by the usage of social media services alone, we are looking at• 1.9 B users today• 2.1 B in 2016• 2.5 B in 2018

2.5 B are a third of the Earth’s population

11http://www.statista.com

WhatsApp900M users100% mobile

Facebook1.5B users78% mobile

Twitter304M users60% mobile

Spotify75M users15M subscribers15% mobile

Instagram310M users60% mobile

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New and existing companies choose software to disrupt the traditional way of doing business

• Either by enhancing the possibilities of traditional offerings

• Or by entirely substituting them

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Uber.com combines two features of the new, SW-enabled economy:

• It is easy to do business with – trough easy-to-use software

• Its services are provided by a crowd of individual contributors

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In December 2014, Web Strategist Jeremiah Owyang presents V2 of his “Collaborative Economy Honeycomb”

Topic: The disruption of twelve industries by peer2peer business models – powered by Software

14http://www.web-strategist.com/blog/2014/12/07/collaborative-economy-honeycomb-2-watch-it-grow/

15© Copyright 2015 EMC Corporation. All rights reserved.

What do 2.5B users collaborating on a global scale expect from the services they use?

15https://www.emc.com/information-generation/index.htm

Faster Access to Services55%

Always Access to Services53%

Access from any Device50%

Personalized Experiences47%

16© Copyright 2015 EMC Corporation. All rights reserved.

And what capabilities does a business need to develop to remain successful?

16https://www.emc.com/information-generation/index.htm

Predictively spot new opportunities60%

Demonstrate transparency & trust56%

Innovate in an agile way55%

Deliver a unique & personalized experience

45%

Always on, operating inreal time

38%

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Predictively spot new opportunities

Innovate in an agile way

Demonstrate transparency and trust

Deliver a unique and personalized experience

Always on, operating in real time

12%

9%

14%

11%

12%

How well prepared are businesses for the challenges of the future?

17https://www.emc.com/information-generation/index.htm

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Innovate in an agile way 9%

89% of the Fortune 500 companies from 1955 do not exist today.

http://www.aei.org/publication/fortune-500-firms-in-1955-vs-2014-89-are-gone-and-were-all-better-off-because-of-that-dynamic-creative-destruction/

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Innovate in an agile way 9%

This is where DevOps kicks in.

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DevOps is not a technology.

DevOps is a cultural and operational model that fosters collaboration to enable high-performance IT to achieve business goals.

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DevOps is not a technology.

It’s the principles of agile development applied to the entire IT lifecycle.http://www.agilealliance.org/the-alliance/the-agile-manifesto/

And smart technology can help DevOps.

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So are we to become anarchists?

http://www.agilealliance.org/the-alliance/the-agile-manifesto/

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And blow up all the structures we have become fond of?

Such as ITIL, (IT Infrastructure Library), the gold standard to organize IT operations in Enterprise environments?

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Well,kind of.

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DevOps constitutes a mindshift in understanding how Dev and Ops collaborate.

IT Production

StaticStable

Change-resistantLong-term

in defense mode

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Dev, QA and Ops are understood as equal members of a production line, delivering a product to the consumer.ConsumersDev QA Ops

Product

27http://www.bloorresearch.com/analysis/devops-itil-ibm-innovate/ 27

Keep the concept, drop the practice.if you separate out the

logical model of ITIL from the physical “best” practices (...) beneath it, ITIL is a valuable resource

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DevOps is not about application performance.

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DevOps is not about application performance.

DevOps is about bringing SW-based services to the market fast and in a good quality.

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Developers know, what Operations need.

They should use Puppet to do configuration management and automate their Datacenter.

We’ll write our deployment scripts in Ruby so Operations can read what we are doing.

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Operations know, what Developers need.

They want push button environments.

We need a system to replace all systems.

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Devops is not about…

Tools

Automation

Root Rights

Silos

3333

Devops is about…

Communication

Understanding

Integration

Relationships

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DevOps focusses on...

Feedback

Collaboration

Continuous Improvement

Plan

Do

Act

Check

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Timewarp!

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Back in the 1940s, Toyota examined ways to improve productivity

Legend has it they found the solution when visiting a supermarket

Taiichi Ohno

Eiji Toyoda

大野耐 豊田 英二

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In a supermarket, the customer determines the speed of the replenishining process by purchasing a product.

Not the Vendor.

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They devised a production flow methodologyfocusing on the elimination of waste.

The Toyota Production System.

The Seven Wastes.

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The Seven Wastes.

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They devised a production flow methodologyfocusing on the elimination of waste.

The Toyota Production System.

overproduction

waiting

transporting

excess inventory

movement

defects

overprocessing

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lean manufacturing

The Toyota Production System.

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lean manufacturing

Focus on Througput

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lean manufacturing

Focus on Quality

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The Seven Wastes.

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What does this mean for delivering an IT-enabled business service?

overproduction

waiting

transporting

excess inventory

movement

defects

overprocessing

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What does this mean for delivering an IT-enabled business service?

transporting

Deploying systems into production manually is error-prone.

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What does this mean for delivering an IT-enabled business service?

waiting

Delays because platforms are not ready kills productivity.

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What does this mean for delivering an IT-enabled business service?

excess inventory

Purchasing capacity now and use it in three years is poison for any business case.

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What does this mean for delivering an IT-enabled business service?

movement

Manual labor creates delays and errors.

Automate as much as you can.

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Ok. Got it.

But how?

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Forgetdepartments. They are silos.

Think workstreams.Think Pipeline

to Production.

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No man is an island.

(No woman either.)

Try Pair Programming.

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What did I accomplish yesterday?

What will I do today?

What obstacles are impeding my progress?

Run Daily Standup Meetings.

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Increase competence by shifting experience.

Move in and out of comfort zones.Do Weekly

Rotations.

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Every employee has the right to stop the process if she/he perceives quality issues.Encourage

Feedback.

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Automate processes to reduce human error or to speed up process delivery.Automate.

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Sell the vision, win the sale.Ask before

you sell.

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Everything you wanted to know about Software

Why are your customers buying from you?

Which are your true differentiators from your competition?

How many of those differentiating aspects can be attributed to

functionality provided by software?

Do you have any plans for new, innovative offerings

based on software?

5757

Everything you wanted to know about Accounta-bility

Who provides Quality Assurance?

Who develops and maintains the SW code for those differentiators?

Who operates your code?

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Everything you wanted to know about Methodo-logies

What environments are your developers working with?

What methodologies are you actively promoting?

How similar / different are your production from your development

environments?

What rules do you need to comply with when testing code a) with synthetic data /

with customer data?

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Everything you wanted to know about Change Rate

How often do you bring new releases into production?

Why (only) so few? Would doubling your release frequency interest you?

Why?

What is currently preventing an increase of release frequency?

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Want to learn more?

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Stef

an Z

uege

r+4

1 79

601

62

36st

efan

.zueg

er@

emc.

com

@SD

Zueg

er

Thank you!