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MitelUnified Communications Business
Juan Antonio GonzálezChannel Account Manager
June 2015
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Agenda
• Corporate Presentation
• The 6800 Series and Conference Devices (S850i & UC360)
• Hardware – Phones & Accessories
• Software – Features
• Mobility Solution based on SIP DECT®
• Solution Overview
• Mitel Hospitality
• Solution Overview
• Questions
2
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
80% Europe(50% France + Germany)
GEOGRAPHIC DIVERSITY OF REVENUE(50% France + Germany)
United States UK Canada & CALA ROW
Aastra + Mitel
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Today
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.5
MitelUnified Communications
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Conferencing and Collaboration
• Companies that use advanced Unified Communications & Collaboration (UCC) technologies gain a clear competitive advantage
• Of those companies that have deployed UCC tools:
• 72 percent say that they have experienced better performance
• 77 percent believe UCC technologies enhance employee mobility
• 86 percent say the tools have improved innovation within the organization
Source: Frost and Sullivan, 2012
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| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Conferencing and Collaboration
10
Video Conferencing
Solutions
Unified Communications
SolutionsMitel
Conferencing & Collaboration Solutions Bridge
the Gap
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Conferencing and Collaboration
11
6800 SeriesS850iUC360
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Quick History of Aastra SIP Phones
13
Life Begins: 1.x firmware, NOW DISCONTINUED
6757i CT6751i 6755i 6757i6753i
9112i 9133i 480i 480i CT
9143i 9480i 9480i CT
6730i 6731i 6735i 6737i 6739i M680i M685i
Life Evolves: 2.x firmware, NOW DISCONTINUED
Life Takes Off: 2.x firmware, NOW DISCONTINUED
Life Expands: 3.x firmware, SELL SELL SELL
Life Is Good: 4.x firmware, SELL SELL SELL!
6863 6865 6867 6869 M680 M685 K680
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Quick View of Market & Channel• Keys Markets:
• Aastra PBX’s – MX-ONE, A5000, A400, Clearspan, Opencom, Telepo
• “Open Standards SIP Market” – BroadSoft, MetaSwitch, Genband, Asterisk, FreePBX, Schmooze …….
• Sold World Wide – Strong in EU, NA less so in ASIA/MEA
• 30 language packs
• Positioning:
• “Standards Based” – Comprehensive SIP compliance, extensive Interoperability
• Cloud or Premise based solutions
• “Enterprise grade quality” – Design for the business market
• Strong Feature/Price Ratio – Feature rich, competitive price, high quality offer
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| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Introducing The 6800 Series SIP Phones
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Hardware
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.16
Mitel 6860i Series – The best experience merged with the latest technology
• Full featured SIP terminal family
• High audio quality & Modern design
• Full feature set delivered by MiVoice MX-ONE 6.0
• XML Menu driven diversion options, key assignments, Logon/logoff, free-seating, Solidus Phone Agent
• Centralized provisioning via MX-ONE Provisioning Manager
Mitel 6860i – New SIP Phone Generation
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel 6860i – Model Overview
• 6863i – (Level 1)• Low cost SIP phone,
compact footprint• Dual port 100BaseT
with hardware switch, PoE
• 6865i – (Level 2)• Low cost GigE SIP
phone• Dual port GigE, PoE,
DHSG/EHS headset, Paper/LCD Expansion Module support, Backlit Monochrome LCD
• 6867i – (Level 3) • Mid range color GigE SIP phone• 3.5” Color QVGA 320x240 pixel,
Dual port GigE, PoE, DHSG/EHS, 6 Softkeys, 4 soft context keys, LCD/Paper Expansion Module, Keyboard option
Mitel 6800i family – Our best experience merged with the latest technology
New 6869i and Accessories
• High end color GigE SIP phone• Larger Color display, 12
Softkeys, 5 soft context keys• LCD Expansion Module,
Keyboard option
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel K680 Alpha-Numeric Keyboard• K680 Detachable Magnetic Keyboard
supported on• 6867 and 6869 models
• Magnets for the phone-side interface included in package
• QWERTY, QWERTZ, AZERTY keyboard layout versions available
• Powered by the phone • No batteries • No charging• No cords• Not USB
• Easy user input for dial by name, directory lookups, and for XML apps!
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| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
6800 4.x Firmware Software Features
• TLS/SRTP
• 802.1x
• Mutual authentication (server & client)
• Web Interface
• Admin/User levels
• Config files
• startup/model/MAC/encrypted
• Downloadable Language Packs
• Picture ID lookup
• Local Dialplan
• BLF/BLF/List
• SCA
• One touch xfer/conf
• Cal Park/Pickup19
• Custom ring tones
• Priority alerting
• ACD
• Barge in/whisper
• LDAP
• Microsoft Exchange
• Broadsoft XSI
• Server White lists, Blacklists
• DHCP options: 2,12,42,43,60,66,77,120,132,159,160
• SNTP
• RTCP-XR (MOS)
• QOS/TOS/DSCP
• HTTP(S)/FTP/TFTP
• Tr-069
• DNS-SRV
• LLDP-MED Phone lock with PIN
• RTP streaming
• Paging
• Intercom
• Call Recording
• Outbound/back proxy support
• XML API
• XML SDK
• Background image on idle screen
• Branding splash screens, background image, Web UI, locking config parameters
• Auto line focus switch thing
Almost 10 years of Software Development !!!!!
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
6800 Series SIP Phones - Roadmap
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| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Phase 2: Additional Model to 6800i Series
• 7” Color Touch Display (800x640)
• 2 GigE Ethernet Ports (LAN/PC)
• PoE Class 3 base phone
• Enhanced WB Speakerphone
• Embedded BT Wireless
• Powered USB Port
• Trickle Charger for Optional BT handset
• 24 line support with expansion module
• Mobile Integration Feature Set
• Wide range optional accessories
• BT Cordless Noise Cancelling Handset
• Noise Cancelling Corded Handset
• Color Expansion module
• WiFi Dongle
• Line Interface Module
• DECT cordless Handset
6873 Highlights – Executive Color SIP Phone
Shipping Jan 2016
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
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NoiseCancelling
CordedHandset
DECT Wireless Handset & Dongle
BluetoothWirelessHandset
WiFiUSB
Dongle
USB Analog Line Interface Module
(LIM)
BluetoothUSB
Dongle
USB/BT Speakerphone
Mid 2016 Q32016 Late 2016 Onwards
DECT Handset
6800 Accessories Roadmap
S850i &UC360
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
MiVOICE AUDIO CONFERENCING UNIT
• Built-in four-party audio bridge
• 22 kHz HD audio support
• Provides crisp, clear audio reducing listener strain
• Array of 16 mics utilizingBeamforming technology
• 360-degree seamless sound pickup from up to 13 feet away
• Noise Reduction and Automatic Gain technologies
• Dedicated Digital Signal Processor (DSP)
• Access to Corporate directory
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
MiVOICE VIDEO & VISUAL COLLABORATION
• Presentation display to remote participants
• Picture-in-Picture style
• Built-in four-party HD video bridge
• Support for Ethernet camera up to 720p x 30 fps
• Open, standards-based collaboration
• H.264 Baseline and High Profile standards for bandwidth / video quality optimization
• SIP Interop
Easier, more spontaneous multimedia collaboration
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
S850i - Audio
High definition audio bandwidth
Immune to cell phone interference• 100% GSM/Blackberry/iPhone immune
Rechargeable• Up to 8 hours of talk-time
Operates in or out of the charger base
Microphones and speaker can be placed independently of each other
S850i comes with 2 omnidirectional mics; a lapel (wearable) mic can be purchased separately
Omnidirectional mic Lapel (wearable) mic
Mobility based onSIP-DECT®
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
• A multi cell, IP based DECT infrastructure
• Just RFPs and LAN, no additional hardware required
• IP & SIP on the wire
• DECT in the air
• Best voice quality
• Encryption
• Seamless handover
• Download over the air
• Centralised, WEB based configuration
SIP-DECT®
SIP-DECT® is…
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Scalability – Fits for all sizes
Same technology from 1 up to 4.096 DECT bases
Server-less for systems up to 256 radio bases
Linux DECT server for large cellular networks
Virtualisation of DECT server functionality (OMM)
Up to 10.000 DECT handsets configurable in one solution
Mitel SIP-DECT®
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
• SIP-DECT is part of the Open Standards & Solutions portfolio
Standard product for campus mobility on a wide range of SIP compatible call managers
• Mitel call manager portfolio
• MiVoiceBusiness,MX-ONE,A400,A5000
• Broadsoft, Metaswitch, Avaya, CS100/Aura
• Microsoft Lync(A2P2 with AudioCodes SPS)
• OpenSource solutions
• Asterisk, Kamailio
SIP-DECT – Interoperability
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Handset family
SIP-DECT Portfolio
Base stations
Indoor Single /
Outdoor w/wo external Antennas
RFP 35 DECT
RFP 36 outdoor
Common features• 2” TFT display• Hands free mode• Headset connector• 3 colour LED• Programmable keys• Message & alerting• Video over MJPEG
Aastra 612d• Basic model
Aastra 622d• DECT business phone with BT and side
keys
Aastra 632d• Ruggedized DECT business phone
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
SIP-DECT® Release 5.0 – Terminal Video
Fast overview with live video on handset
Handset shows MJPEG from USB Cam connected to RFP 35
Camera can be selected by menu or via link from message2 DECT channels are transmitting the video streamIntegration of video surveillance to vertical applications
Mitel HospitalitySolution Overview
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel in hospitality
Global Flags
Independent
Mid Market Upscale Luxury
FIRMDALE HOTELSLONDON
Economy
Cruise
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Building Management
system
Ticketing / Workflow
Management System
Security system
PropertyManagement
system
Call Control
Guest Services
Voicemail
Auto attendant
Recorded Announcements
Audio / Web / Video Conferencing
Reservations
Feedback and social media
Mobile staff
Guest rooms
Conference Rooms
Administration
Mitel in hospitality
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.37
Managing guest experience
A few IP display phones in guest facing areas can help to make a good impression. By adding cordless handsets on front desks, visitors can move away from busy reception areas to have a private conversation. Hotel logo’s can be added to a color display phones at no extra cost
First
Impressions
Use day/night service, call routing, auto attendant and recorded announcements to ensure incoming calls are always answered.
Managing Telephone Calls
Guests can be tagged with one of 10 identifiers. When a staff member answers a call at the console or on a display telephone the identifier is displayed. Use for VIP’s, Honeymoon, Conference, Special Package Guests etc
Identify special guests
The web and social networking sites enable news to travel fast! Identify and deal with issues before they impact occupancy levels by providing a speed call key to the ‘general manager’s’ voicemail box
Your feedback is important
An IP display telephone + Hospitality template can be used to provide a low power, always on, ‘voice enabled kiosk’ in common areas and conference rooms. Provide information about hotel services and local attractions
Providing Guest Information
Call Block and Do Not Disturb can be used to ensure the guests privacy is managed at all times
Guest Privacy
Play recorded announcements as part of a wake up call. The system will also mange personal wake up calls for ‘VIP’ guests!’
Wake Up Calls
Simple steps ….
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Hotel branded guest management application accessed from smartphone,
tablet or laptop
• Requests are intelligently routed to appropriate staff member
• List view tracks progress of submitted requests
• Requests can be escalated to a team leader
• Benefits
• Improve speed & efficiency
• Prevent negative feedback on social media
• Real-Time reporting
• Staff accountability
Managing guest experience
https://www.youtube.com/watch?feature=player_embedded&v=ihzxrV2giNM
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Voice System• Call Control• Operations• Conference• Customer Interaction• Voice Mail
Front of House• Billing• Reservations• Guest preferences • Call Accounting
PMS
SMDR• Brilliant
• MICROS Fidelio Opera
• Par Springer Miller
• OnQ (Hilton)
• Welcome Computer Systems
• Mitel
TYPICAL HOSPITALITY SOLUTION
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
MiVoice Business – Hardware options
3300 AX 3300 Mxe
Standard
3300 MXe
Expanded
Distributed Centralized
Maximum number of devices
576 350 1500 ‘Unlimited’ 5000
Maximum number of IP Phones
288 300 1400 ‘Unlimited’ 5000
Maximum number of SIP devices
288 300 1000 ‘Unlimited’ 3000
Maximum ACD agents 50 100 350 350 350
Maximum number of consoles
8 16 24 24 24
Maximum number of analoque phones
288 396 396 / 1500 ‘Unlimited’ 5000
Options Dual PSU
Dual Fans
Raid controller
Dual HDD
Dual PSU
Raid controller
Dual HDD
Dual PSU
Raid controller
Dual HDD
Dual PSU
Redundant components are
standard
| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.
Mitel Streamline enables hotels to modernise communications and improve internet services without the cost and disruption normally associated with upgrading cabling infrastructure
• New form of Ethernet LAN switch which enables integration with sites that have legacy wiring
• Delivers Ethernet and PoE over a single pair of telephony wire
• Reaches +300m …more than four times the reach of traditional data switches
• 24- and 48-port configurations
Investment Protection
#Mitel
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