digital advocacy: mobilizing your audience in a connected world

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What is digital advocacy and how do you use it to mobilize advocates and activists. Presented at the Canadian Society of Association Executives Trillium Chapter Winter Summit in January 2012.

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@shaw_tim#wintersummit2012

Digital Advocacy

@shaw_tim#wintersummit2012

Mobilizing Your Audience in a Connected World

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

A bit about me…

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

A bit about me…

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Take out your phones

And tweet away!

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Today we’ll talk about

Digital Advocacy

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Technology changes

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Technology changes

#egypt

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Technology changes

#syria

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Technology changes

#occupy

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

The revolution is being tweeted.

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

People adapt

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

People adapt

They find the technology�that suits their need…

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

People adapt

…or they modify �the technology�

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Organizations adapt

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

The new grassroots

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

And closer to home

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Technology

The platform for creating answers…

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Technology

…but not the answer itself.

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

A powerful thing…

So how do you use it?

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

What is digital advocacy?

Focused

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

What is digital advocacy?

Informing

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

What is digital advocacy?

Community building

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Why use social media?

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Why use social media?

#1 online activity

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Ogilvy  PR  Worldwide  &  Centre  for  Social  Impact  Communica<ons  

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Why use social media?

Communities

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Why use social media?

Trust

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Why use social media?

Immediacy

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

The slacktivist

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

The slacktivist

They’re not all bad.

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

The slacktivist

More supportive than they seem

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

It actually makes sense

Different levels of engagement

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Levels of participation

1. What’s a face book?

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Levels of participation

2. Spectator

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Levels of participation

3. Joiner

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Levels of participation

4. Collector

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Levels of participation

5. Critic

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Levels of participation

6. Creator

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Levels of participation

The slacktivist?

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Levels of participation

Where do we fit?

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

The slacktivist

Isn’t only online

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Inform | Involve | Inspire

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Inform | Involve | Inspire

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Set the right goals

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Know why

Really know. you’re here  

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Find your audience

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Find your audience

Know who You need to reach

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

What’s happening Right now?

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Now, listen carefully

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

h?p://farm5.sta<c.flickr.com/4005/4328455047_fa7c4d7f0c_b.jpg  

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Now, listen carefully

For…

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Now, listen carefully

To people…

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Plan your attack

Well, really just�have a plan…

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

How do you want to engage?

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Establish your voice

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Establish your character

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Establish your tone

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Establish your language

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Establish your purpose

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Build the infrastructure

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Inform | Involve | Inspire

2.0

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What is your message

h?p://www.flickr.com/photos/isabellewong/2978822643/sizes/l/in/photostream/  

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How do you participate

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Inform | Involve | Inspire

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

The story

Be a person like me

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Tell great stories

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

I had to know �and understand my own story before I could listen�

and help other people �with theirs.

– Barack Obama  

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There’s always more to the story

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Make it meaningful

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Make it believable

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Inspire change

No big deal.

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Keep your audience

On the edge of their seats

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Everyone is doing it

Sharing, that is

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Don’t fall into silos

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Make the ask

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Ask for something

And be specific

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Make it simple

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Know where to go

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Pay attention. Be flexible.

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Pay attention. Be flexible.

Monitor

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Pay attention. Be flexible.

Evaluate

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Pay attention. Be flexible.

Assess

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Pay attention. Be flexible.

Adapt

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

See, it’s simple

Right

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

A few more rules

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Be honest

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Be transparent

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Be generous

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Share

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Be supportive

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Be responsive

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Be collaborative

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Listen!

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Provide value

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Advocate. Don’t lobby.

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Invest time

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Give a damn.

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Different forms

Of digital advocacy

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Creating a home base

Using blogs to �inform & mobilize �

members

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Directed them to resources

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Educated & Encouraged

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

We also went low tech

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And it worked

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Another example

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@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

How the heck?

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Constant storytelling

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

And they are active IRL

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Why did you show us this

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

They’re a great case study

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

They know

Their audience

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

They know

Their objective

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

They know

How to be social

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

They know

How to make �participation easy

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Wow…That’s about it

Any questions?

@shaw_tim#wintersummit2012 @shaw_tim#wintersummit2012

Thanks!

Tim Shaw tim@amplifi.ca 416-738-0395

@shaw_tim Linkedin.com/in/tmshaw

www.amplifi.ca

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