digital workplaces - skills for technologists

Howto create super digital workpalces

Dorje McKinnon

www.vajra.co.nz

Super digital workplacesa framework for technologists

Code camp Auckland 2015

Dim aDigitalWorkplace As String

aDigitalWorkplace =

The digital workplace lives at the intersection of people, organization and tools.

Jane McConnell

http://www.netjmc.com/

Print aDigitalWorkplace.graphic

Source : http://www.netjmc.com/leadership/wirearchy-in-the-workplace-2/

Print aDigitalWorkplace.reality

Print aDigitalWorkplace.corporate

Print aDigitalWorkplace.problem

LU staff intranet 1 of 2 circa 2009

LU Staff intranet 2 of 2 circa 2009

Bus driver dashboard

http://stupidsystem.org/2013/06/07/this-goes-to-eleven-the-bus-drivers-many-interfaces/

aDigitalWorkplace.problem = complexity

aDigitalWorkplace.great = ???

• Health• Productivity• Engagement• Worth

User story

Persona

Needs analysis

Requirements definition

aDigitalWorkplace.great.strategyDo what others can’t

Spend time with users

Deliver simplicity

Take on complexity

Learn_._Do

butImJustA.softwareEngineer

User story

Needs analysis

aDigitalWorkplace.Reality

aDigitalWorkplace.UserNarrative

Steve – user narrative

aDigitalWorkplace.UserNarrative

Steve’s workplace

Steve wants to go to Tahiti

Steve’s holiday calendar

Steve isn’t sure he has enough money

Steve may have to go to the Gold coast

Noosa

What systems/things is Steve going to use in his digital workplace to go on holiday ?

Pay system

Wife

https://www.flickr.com/photos/erix/499050773

Leave system Knutson, Steve

Manager approval

Leave status

Hmmm ?

Don’t you just want to help him ?

aDigitalWorkplace.Reality

aDigitalWorkplace.Reality

aDigitalWorkplace.Reality

aDigitalWorkplace.Reality

aDigitalWorkplace.Reality

aDigitalWorkplace.Reality

aDigitalWorkplace.Reality

User encumbered by systems

aDigitalWorkplace.Reality

What techniques have we used there ?

What techniques have we used there ?• User story / narrative / journey• Persona• Needs analysis• Requirements definition

aDigitalWorkplace.Steve.Reality =

S**t!

You the attendees are

Photo of audience

The secret sauce

https://www.flickr.com/photos/taedc/6584732729/

aDigitalWorkplace.Steve.Reality =

GREAT!

You can do great things like other kiwi engineers

Steve Knutson

http://www.steptwo.com.au/papers/kmc-design-enterprise/

What do you notice about this ?

Steve Knutson

http://www.steptwo.com.au/papers/kmc-design-enterprise/

Steve Knutson

http://www.steptwo.com.au/papers/kmc-design-enterprise/

Steve Knutson

http://www.steptwo.com.au/papers/kmc-design-enterprise/

Steve Knutson

http://www.steptwo.com.au/papers/kmc-design-enterprise/

How come Steve’s world got better ?• “doing things the other systems can’t”• User centered• Understand the big picture

aDigitalWorkplace.great.strategy

Just don’t code anything. Talk to users first

Design thinking

Design thinkingPersonas Needs analysis

Paper prototypes User testing

Design thinking - challenge1. Form groups of 8 or so.2. In each group give me – the name of an organization in NZ with

more than 1000 staff, 80% of whom don’t sit at a computer terminal.

3. Identify a staff group and develop a persona for them.4. Describe the persona and the problems they have.

Example of Design thinking

http://www.steptwo.com.au/papers/kmc-intranet-awards-2014/

Key things developers need to know

User story

Persona

Needs analysis

Requirements definition

aDigitalWorkplace.great.strategyDo what others can’t

Spend time with users

Deliver simplicity

Take on complexity

Learn_._Do

aDigitalWorkplace.great.strategy

• Everyone spend time with users• Take on complexity• Present simplicity

Example of not taking on complexity

Design thinking that takes on complexity

Design thinking – taking on complexity and delivering simplicity

http://digitalworkplacegroup.com/2015/04/30/6-digital-workplace-trends-intranet-innovation-awards/

LU staff intranet post 2010

http://stackoverflow.com/questions/256407/what-are-your-biggest-complaints-about-sharepoint

“the biggest problem is that you end up working on SharePoint instead of working on the problem you're trying to solve.”

le dorfier