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Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
1
An Integrated B2B/B2C eCommerce Service
Electronic Invoice Management and ePayment for Accounts Payable & Accounts Receivable Automation
Direct Insite
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
2
Direct Insite Corp.http://www.directinsite.com
Established August 1987
Company Locations Bohemia, NY Boca Raton, FL Denver, CO Santa Clara, CA
Number of Associates 45
Primary Customer Set Global 1000/Fortune 500
Global Experience 65 countries, 17 languages, 35 currencies
Certifications ISO Certified 9001:2000 Payment Card Industry Data Security (PCI) Compliant SAS 70 Compliant Data Centers
Primary Offerings: eInvoices Online for Accounts Payables eInvoices Online for Accounts Receivables Business Metrics & Reporting
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
3
eInvoice Management Modules
Business Metrics & Reporting
Self- Service Web Portal
ePayment
Workflow Management
Dispute Management
eInvoice Reconciliation & Distribution
eInvoicing for Accounts Payable
eInvoicing for Accounts
Receivable
Direct Insite Product Modules
Business Metrics & Reporting
Self- Service Web Portal
B2B & B2C ePayment Portal
Workflow Management
Dispute Management
Electronic InvoiceProcessing
eInvoicing for Accounts Payable
eInvoicing for Accounts
Receivable
Direct Insite Product Modules
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Service Level 3Invoice Validation
& Compliance Workflow
Service Level 2eInvoice Submission,
Dispute Management
& ePayment
Service Level 1Self Service Portal
Electronic Document Publishing
Service Offerings
Reduce Inbound Supplier Inquiries
Automate Supplier eInvoice Submission
Dispute Processing &
Notification
Automate SupplierInvoice Compliance
& Validation
Eliminate ManualSupplier Paper Invoice Handling
Reduce Inbound Customer Inquiries
Reduce Dispute Processing Costs with Self-Service
Dispute Management
Automate CustomerInvoice Preparation,
Compliance & Distribution
Eliminate PaperInvoices
AR AutomationAP Automation
Va
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& F
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cti
on
Va
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& F
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Service Offerings
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
5
Accounts Payable Automation Modules
ElectronicInvoice
Processing
SupplierInquiry
Management
Workflow Management
ePayment Supplier Self-Service
Portal
Spend Management
Reporting• Electronic Invoice Receipt (web form entry, PO flip, spreadsheet upload, EDI, XML, flat file)
• PO Match
• Line item detail drill down
• Spreadsheet Download
• Invoice Attachments
• PO/Non-PO rules validation
• Supplier self service invoice inquiry management
• Buyer specified inquiry reason codes
• Inquiry notifications and routing to Buyer Accounts Payable
• Inquiry history status view
• Buyer AP invoice review, approval and payment workflow
• Role-based workflow configurations include invoice amount thresholds and product type workflow routing
• Configurable workflow notifications
• Payer (business or consumer) web-based ePayment via ACH or credit card
• User-configurable payment rules (scheduled payments, recurring payments)
• Web-based payment history displays invoice and payment status to suppliers
• Partial/short payment ‘reason required’ business rules
• Supplier self-service profile management (payment remittance info, contact info, email address)
• Supplier user registration & password management
• Visibility to invoice & payment status updates
• Online help
• Alternate languages(17 languages)
• Web-based supplier self-reporting (invoice/payment status reports, spend management reports)
• Financial Management reports (spend analysis)
• Dynamic Discount Analysis
• Cost of Capital Analysis
• Spend Management
Accounts Payable Automation
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Accounts Receivable Automation Modules
ElectronicInvoice
Processing
Dispute Management
Workflow Management
ePayment Customer Self-Service
Portal
Business Metrics
& Reporting• Electronic Invoice Presentment (Web, Fax, PDF Email Attachment, EDI, XML, Print)
• Invoice Consolidation
• Invoice Line Item detail drill-down
• ‘Invoice Ready’ Notifications
• Attach supportive documents to the Invoice (PO, Contract, etc.)
• Invoice Matching & Contract Compliance Validations
• Customer initiated invoice line item disputes
• Supplier specific dispute reason codes
• Dispute Management Workflow: Dispute routing to internal resolution teams
• Web-based dispute status history views
• Integration with credit & collections tools
• Configurable payer invoice review and approval workflow
• Workflow business rules are configurable
• Configurable workflow notifications & escalation business rules
• Invoice preparation review/release workflow
• Customer (business or consumer) web ePayment via ACH or credit card
• Configurable merchant payment business rules
• Partial payment ‘reason required’ business rules
• User configurable recurring or scheduled payment rules
• PCI Compliant
• Customer registration & user password management
• Invoice reprint download via PDF or Spreadsheet
• FAQ support & online help
• Notifications
• Seamless user experience via single sign-on from centralized portal
• Web-based customer self-reporting (e.g., usage reports, summary or detail billing item reports)
Accounts Receivable Automation
Direct Insite
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Invoice-to-Pay Continuum
Trading Network
(EDI, XML)
SpreadsheetUpload,
Print Scan
ElectronicInvoice
Validation& Supplier
Self ServicePortal
EnterpriseAccountsPayable(ERP)
ElectronicInvoice
RechargeAllocation to internal
Cost Centers
EnterpriseAccounts
Receivable(ERP)
Web Form Entry
E-Invoice Submission
Suppliers/Billers
ElectronicInvoice
Distribution&
CustomerSelf Service
PaymentPortal
Business and
ConsumerCustomers/
Payers
Trading Network
(EDI, XML)
Web, EmailFax
Delivery
E-Invoice Delivery
ePay (ACH or Credit Card)
Accounts Payable Automation & Supplier Self Service Accounts Receivable Automation & Customer Self Service
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
ePay (ACH or Credit Card)
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Accounts Receivable Automation
Direct Insite
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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eInvoice/ePayment Service
Electronic Invoice ProcessingCustomer Self-Service Web Portal
Customer Electronic Invoice Presentment & Payment
Business & Consumer Customers/Payers
Rapid Integration: 90-120 days
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Invoice-to-Cash Automation
Electronic Invoicing• Consolidated electronic invoicing – accelerates cash collection cycles• Accurate & timely billing – improves billing quality• eInvoices available in Customer Self Service Portal – eliminates invoice &
attachment reprints
Invoice Inquiry/Dispute Processing• Allow customers ability to dispute invoices online• Real-time dispute visibility to Credit/Collections• Real-time dispute resolution communication to customer• ‘Time-to-Resolution’ metrics reporting• Allow payment of non-disputed invoice amount
ePayment (ACH/Credit Card)• Accept online credit card and ACH payments• Visibility into scheduled payments (cash flow planning)• Ability for customer to setup recurring payments
Customer Self Service Web Portal• Increased customer satisfaction –
empower your customer by providing interactive invoice data & self service payment
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
11
Common Accounts Receivable Business Challenges
Accounts Receivable ‘Cash Cycle’ Challenges
High ‘Days Sales Outstanding’ (DSO) High Customer Service Call Volumes Poor Customer Satisfaction Ratings High Volume of Short-Pay Invoices with Cash Allocation Issues High Credit & Collections Invoice Reprint Requests High Credit & Collections ‘Aging Buckets’ Multiple Lines of Business Sending Non-Consolidated Invoices Inefficient ‘Paper-Based’ Invoice Distribution Inefficient Internal Customer Dispute Resolution Processes High Costs to Produce ‘Paper-Based’ Customer Reports Highly Manual Invoice Preparation Process
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Accounts Receivable Benefits
Reduce paper billing and payments costs 60-90%
Reduce paper billing and payments costs 60-90%
Reduce IT support costs 40-80%
Reduce IT support costs 40-80%
Reduce costs across business processes
Reduce costs across business processes
Increase overall revenue and profitability
Increase overall revenue and profitability
Improve financial efficiency 10-45%Improve financial efficiency 10-45%
Streamline invoice-to-pay processes
Streamline invoice-to-pay processes
• Reduce paper & postage costs• Eliminate invoice reprints• Eliminate rebilling• Reduce payment processing
costs 30-75%• Increase remittance accuracy
• Reduce paper & postage costs• Eliminate invoice reprints• Eliminate rebilling• Reduce payment processing
costs 30-75%• Increase remittance accuracy
• Eliminate IT-supported customer requests for reports, data downloads, and custom statements
• Enable shared services for billing, AR
• Eliminate need for consolidated billing initiatives
• Eliminate IT-supported customer requests for reports, data downloads, and custom statements
• Enable shared services for billing, AR
• Eliminate need for consolidated billing initiatives
• Manual Billing• Reconciliation Payment• Deduction resolution• Cash application• Customer service• Invoice design/maintenance
• Manual Billing• Reconciliation Payment• Deduction resolution• Cash application• Customer service• Invoice design/maintenance
• Handle more new business without adding headcount
• Improve customer service & customer satisfaction
• Deliver consolidated business lines without consolidating back office ERP
• Handle more new business without adding headcount
• Improve customer service & customer satisfaction
• Deliver consolidated business lines without consolidating back office ERP
• Reduce DSO 5-10%• Improve cash flow• Improve overall financial
metrics
• Reduce DSO 5-10%• Improve cash flow• Improve overall financial
metrics
• Streamline reconciliation 20-60%
• Eliminate cash app exceptions• Reduce manual intervention• Reduce dispute resolution
time 20-80%• Reduce bill delivery time 10-
60%
• Streamline reconciliation 20-60%
• Eliminate cash app exceptions• Reduce manual intervention• Reduce dispute resolution
time 20-80%• Reduce bill delivery time 10-
60%
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Why CFO’s Leverage eInvoicing?
Faster Cash Flow 80%
More Efficient Payment & Remittance Processing 73%
Improving customers bill review and payment processes
67%
Staying ahead of competitors 53%
Reducing costs 47%
Providing new channels for customer communication
47%
Earning more revenue though cross-sales 27%
“What were the most important business benefits and business justifications for your eInvoicing & Revenue Assurance program?”
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Billing
Billing
Billing
AccountManagement
Billing & Finance
Customer Service
Business & Consumer Customers
Non-ConsolidatedInvoices
Billing Systems
IT Support
ReportsReconciliation,
Payments
Inquiries,Disputes
Account Management
Accounts Receivable Business Challenges
Merchant/Biller/Supplier
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Billing Billing OtherBilling
Rated Invoices
Customers(Business &Consumers)
Billing Systems
• Online billing• Consolidated invoicing• Online reconciliation• Real-time disputes• Online payments• Online account mgmt• Online reporting
Account Management
Billing & Finance
Customer Service
• Online Account Mgmt• Consolidated Cash Posting• Efficient Dispute Workflow Routing
AR Automation & Customer Self Service
Direct InsiteElectronic InvoicePresentment &
Payment
Rated InvoicesRated Invoices
ConsolidatedeInvoice
Distribution
Business Value• Single Consolidated Invoice• Increased Customer Satisfaction• Reduced Manual Billing Tasks• Reduced Billing FTEs• Do ‘not’ have to consolidate manually or in back office ERPs
Merchant/Biller/Supplier
Direct Insite
Direct Insite CorporationCopyright 2008
Confidential & Proprietary
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PCI Compliance ePayment Portal
• Protect Cardholder Information & Identity
• Prevent ePayment Fraud
• Customer & Carlson Peace-of-Mind
• Audited by Mastercard & Visa Payment Networks
• Audited Process of Security Procedures
Direct Insite
Direct Insite CorporationCopyright 2008
Confidential & Proprietary
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PCI Compliance ePayment Portal Requirements
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Direct InsiteAccounts Receivable Automation
Payback Period (4 Months)
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Accounts Payable Automation
Direct Insite
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Direct Insite/Mattel Context
Transmission of electronic invoices and attachments to a business Accounts Payable
Supplier Supplier Supplier Supplier Supplier Supplier Supplier
Web Form Entry
OrderFlip
SpreadsheetUpload
PaperInvoice
Scanning
FaxSubmission
eMailSubmission
EDI, XMLDirect
Integration
• Electronic Invoice Processing• Supplier Enablement & On-boarding Services• Supplier Self Service Portal – Status Lookup• Supplier Self Service Inquiries
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Accounts Payable Process Context
Supplier
Supplier
Supplier
• Invoice Receipt• Paper Scanning/OCR • Web Portal, PO Flip, Spreadsheet
Upload, EDI, ERP Direct Integration
• Invoice Validation • Invoice Approval Workflow• Dispute/Inquiry Management• ePayment• Supplier Self Service Portal• Online Reporting• Supplier Onboarding/Enablement• Image Archive
Self Service Inquiries
Validated & Approved Invoices
Validation Data & Inv Status Updates
& ePayments
HTTP Web Form Entry
Invoices &Attachments
PO Flip
Spreadsheet Upload
EDI, XML
EDI, XML
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Direct InsiteAP Automation, Invoice Validation
& Supplier Service Portal
Direct InsiteElectronic Invoice File (Direct ERP, flat-file)
Direct Insite eInvoicing & AP Invoice/Payment
Web Inquiry Portal
paper
Suppliers/Vendors
Scanning/OCR
Type 1Small and Medium
Vendors
Type 2Medium to Large
Vendors
Paper Scanning & Data Capture
Type 3Remaining Paper
Conversions
Centralized ValidatedInvoices
EDI
XML
DirectIntegration
Invoice DataCapture & Images
ProcurementERP
Purchase Orders
Web FormEntry
PO Flip
SpreadsheetUpload
Online Document Center Portal
Accounts PayableERP
Inv & Pmt Status
Vendor Master &Periodic Updates
Paperless Accounts Payable Solution Overview
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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AP Challenges & Benefits
• AP Business Challenges Defective Invoices Lost Discounts Excessive Paper Storage Costs Excessive AP Overhead (AP ‘rework/reprocessing’ staff) Excessive Call Center Staff No Method of Automatically Reconciling Invoiced Services
• Direct Insite/First Data AP Benefits Eliminate most paper invoices and cut invoice defect rate Triggered auto-payment to vendors when goods are
satisfactorily received & reconciled to P.O. Enable automatic Order matching Eliminate invoice disputes at point of supplier entry Capture early-payment discounts Re-focus AP resources on higher value tasks
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
24
AP Industry Averages
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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AP Benefits
Benefits realized by AP reconciliation and payables automation – Aberdeen Analysis
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Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Approximately 80% of supplier service calls involve basic invoice and payment status questions. Siemens received 20,000 inquiries per month.
~11-20% of staff in A/P centers are help desk/call center focused
Call center staff is the 2nd largest use of AP personnel
The average burdened salary for a call center staff person is $40,000
Top Fortune 500 Companies Recognize the Value – Several Have Added Web-Based Inquiry Vendor Self-Service Functionality
6 months after deploying Direct Insite’s Supplier Self Service Web Portal, supplier inquiries and related costs were reduced by 50%.
AA
Supplier Inquiries: The Industry Situation
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Supplier Electronic Invoice Enablement & On-boarding Services
Direct Insite
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Supplier Enrollment Best Practices
• Supplier Segmentation & Supplier Master Analysis
• Targeted Supplier Campaigns
• Supplier Performance Measurement
• Executive Buy-in and Procurement Participation
• Educational Webinars, Quickstart Guide, User’s Guide, Online Help and FAQs
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Supplier Trading Community
• 60,000 suppliers and growing, consisting of small, medium and large enterprise suppliers
• Targeted Supplier Electronic Invoicing Campaigns
• High Volume Invoicing Suppliers
• Dedicated Supplier Electronic Invoice Adoption & On-Boarding Department
• Supplier On-Boarding Measurement & Reporting
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Supplier Segmentation Analysis
• Suppliers segmented by annual invoice volume
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
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Targeted Supplier Campaigns
• Campaigns defined by invoice volume• Campaigns defined by supplier type • Campaigns defined by invoice submission method
(web form entry, spreadsheet upload, PO flip, EDI/XML, Direct ERP integration)
Supplier Campaign Campaign Description
Campaign 1 Early-Adopter Suppliers
Campaign 2 ‘Direct Integration’ Suppliers
Campaign 3 Suppliers with 100+ annual invoices
Campaign 4 Suppliers with 50-99 annual invoices
Campaign 5 Suppliers with 35-49 annual invoices
Self-Campaigns Supplier Self-Registration; Procurement Communication
Direct Insite
Direct Insite CorporationCopyright 2009
Confidential & Proprietary
32
Direct Insite Payback Period
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