disc presentation resolution coaching april 2010

“What Planet Are You On?”Harnessing Differences with DISC

Wendy Dashwood-QuickResolution Coaching

Before We Begin• Please note that although the following

content is being delivered in an informal and quite light-hearted way, this should in no way detract from the serious point I will be making.

• I am also not suggesting that I will use this material to point the finger or hit anyone over the head. So relax everyone!

“Team - Diversity in views, character and background are key to a team achieving its optimum outcome. Such entities

are seldom harmonious but are worth the struggle”

Chris BoardmanOlympic Gold Medallist

Founder of Boardman Bikes

Characteristics

• A Bit Arrogant• A Natural Pessimist• Single Minded• Not A Good Listener• Focused

But...What Did He Do To Create The Most Successful

Olympic Team Of All Time?

“Harness Differences”

• Created ‘The Secret Squirrel Team’• 6 People in Research & Development• “More Than One Imagination”• Undertook over 10,000 Experiments• Resulting in 86 New Designs• Production of 1,742 New Equipment &

Clothing

How Can DISC WorkWhen 85% Of IT Professionals Naturally Disbelieve Anything

Anyone Tells them?

Let’s Consider One Scenario

“If only you were thinking the way I am thinking right now then

I wouldn’t have to be so angry. Why can’t you do things the way

I want them to be done?”

What Planet Is He

On?!

What Is DISC? 4 Factors Or ‘Dimensions’

Imagine 4 Planetary Bodies...

Dynamo = Dominance & DriveInfluence = Optimism & ExtroversionSteady = Patience & SecurityCalculator = Procedures & Rules

How They Behave...

Challenge Recognition Appreciation Correctness

D I S C“My Way” “Fun Way” “Safe Way” “Right Way”

Images Courtesy of Google (c)

Important Point

No Good or BadNo Right Or Wrong

Just Different“Most People Aren’t Against You

They Are For Themselves”

Motor/DriverOutgoing Motor

FAST

SLOWReserved Motor

= Your Primary Trait...The Driving Force

Compass Direction

TASKOrientated

PEOPLEOrientated

Strength Or Intensity

We Are A BLEND of either 2 or 3 Styles ...for example

50%

50%

20%

50%Dominance/Outgoing/TasksNeeds: Power

Compliance/Reserved/TasksNeeds: Facts

Dominance/Outgoing/TasksNeeds: Power

InfluenceOutgoing/PeopleNeeds: Recognition

SupportiveReserved/PeopleNeeds: Appreciation

30%

Research Findings

"Collectively, the results of the present study provide evidence that DISC provides a robust measure of personality style of individuals in

the workplace environment.“

Larry Price, PhD Professor of Psychometrics & Statistics

Texas State University

Examples of ApplicationChange

ManagementLeadership Common

Language

Performance Management

One2One Coaching / Mentoring

Strategic Planning

Recruitment & Retention

Stress Management

Team Dynamics

At An Individual level

Greater Self AwarenessFocus and Build On Talents

Appreciation and acceptance of others

Acknowledgement of Blind Spots

Image Courtesy of Flickr.com (c)

Leading to...

• Greater Harmony• Higher Productivity• Less Stress• Raised Morale• Staff Retention• Reduced Costs

Image Courtesy of Flickr.com (c)

Careers Preferences DynamoLeadership The VisionRisk TakingBeginningsMotivator

InfluenceSales & Marketing

NetworkingNew Ideas / Innovation

AmbassadorBuilding Relationships

CalculatorCompliance

Legal Processes and Procedures

Technical SupportProduct Creation

SteadyConsolidationTeam SupportEnvironment

Customer CareCoaching / Training

“In harmonizing people’s objections,you are really adjusting your personalitystyle to see their response as a request

for more information. You are placing yourself in a position to see issues from their perspective.You are listening for what they are really saying,

rather than preparing to annihilate them andtheir arguments when you get a chance to speak”

Robert Rhom, PhD.“Who Do You Think You Are Anyway”

Conclusion...• Observable Behaviour Can Be Predicted & Adapted• Helps Individuals/Business Capitalise On Your Talents• Provides You With More Options When Communicating With Others• Teams Work Together More Effectively• Measures Innate Ability, Attributes, Weaknesses & Fears

Thank You

Wendy Dashwood-QuickResolution Coaching

“Simple Solutions To Complex Problems”

www.resolutioncoaching.co.ukwendy@resolutioncoaching.co.uk

(44) 01376 334692

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