dnd quality assurance afso workshop 2008. presentation parts part 1 – john klerks dqa hq – dqa...
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Presentation Parts
Part 1 – John Klerks DQA HQ – DQA 2-2 Program Development
Part 2 – Kathy Reich (QAR) NDQAR Ontario & Prairies Edmonton workcentre
Outline – Part 1 DND QA Program Role & Responsibility Organization Headquarters NDQAR Workcentre Questions
DND QA Program
Five Tiers
TIER I - Leadership (Advisory Services) TIER II - Quality Contracting TIER III - Quality System Evaluation TIER IV - Quality Surveillance TIER V - Quality Performance (Feedback)
For more details see the DQA website, Products & Services webpage
http://dgmssc.ottawa-hull.mil.ca/dqa/en/products_services_e.asp
Role & Responsibility
Mandate – DAOD 3009-0, -1, -2 Overall Purpose – to establish and
maintain confidence that contractors will deliver products and services in accordance with contract requirements
DQA Service Procedures – contained in Quality Management System
DAOD = Defence Administrative Orders and Directives
Operations & Regional Commanders
DQA Organization
Director General Materiel Systems & Supply Chain
Director of Quality Assurance
PDM
Coastal/NCR Ont & Prairies Quebec
ADM (Mat)
LCQM
National Defence Quality Assurance Regions (NDQAR)
NDQAR Coastal & NCR
NDQAR Ontario & Prairies
NDQAR Quebec
NDQAR Workcentres
NDQAR Coastal & NCR•Halifax workcentre•Enfield workcentre•NCR workcentre•Vancouver workcentre•Victoria workcentre
NDQAR Quebec•Quebec City workcentre•Montreal workcentre•Metro workcentre•Longueuil workcentre•Dorval workcentre•Mirabel workcentre
NDQAR Ontario & Prairies•Toronto workcentre•Mississauga workcentre•Halton-Peel workcentre•Niagara workcentre•Ontario West (London) workcentre•Winnipeg workcentre•Calgary workcentre•Edmonton workcentre
DQA – Headquarters
Located in the LStL Bldg, Gatineau, QC Life Cycle Quality Manager (LCQM)
Interact with Equipment Program Management team members (RA, TA and LCMM) to ensure quality requirements are stated in contract (all commodities)
Obtain RISK information for the QARs After contract award
LCQM communicates with Workcentre to plan for QA Surveillance at the source of supply based on the identified risks
NDQAR WorkcentreQA Representatives (QAR)
Who are they? Technologists or engineers CF Members Trained in quality management
systems(ISO, AF9000 Plus, etc)
Auditors of Quality and Environmental Management Systems
DQA – Workcentres
Contract Review Post Award Communication Gather Risk Information Plan and perform QA Surveillance Keep Records Corrective Action – Quality
Observations
QA Surveillance Post award meeting with
contractor Head Office
Periodic audits of agent facilities to evaluate compliance with D-82-002-007/SG-001 and supplier procedures
DQA - Other Major Programs
AF9000 Plus Program Consulting AF9000 Plus Auditing and Reporting AMSET and DTA Audits North Warning System quality audit Navy Submarine Program quality
audit
What Can DQA Do For You?
Do you have any Petroleum, Oil or Lubricant product quality problems?
Do you need assistance from DQA to conduct independent audits of your processes – fuel receipt, storage or into-plane refueling?
Do you need training for conducting internal audits?
DQA POL ContactsBritish Columbia Vancouver Work Centre:
JC Dompierretel 604-225-2520 Ext 2464dompierre.jc@forces.gc.ca
Alberta Calgary Work Centre:Kelland Woywitka,tel 403-410-2320 ext 3831 woywitka.kb@forces.gc.ca
alternateVernon Purcelltel 403-410-2320 ext 3830 purcell.va@forces.gc.ca
Edmonton Work Centre:Kathy Reich tel 780-451-5807 ext 6376reich.km@forces.gc.ca
DQA POL Contacts
Saskatchewan Edmonton and Winnipeg Workcentres:
same contact info
Manitoba Winnipeg Work Centre:Ed Starktel 204-833-2500 Ext 6557, stark.je@forces.gc.ca
Ontario Toronto Work Centre:Mathew Varughesetel 416-635-4404 ext 6080 varughese.mv@forces.gc.ca
DQA POL ContactsQuebec Quebec and Sept-Iles:
Elvis Thiboutottel 418-694-5998 ext. 5993thiboutot.e@forces.gc.ca
Montreal Work Centre:Luc Gendrontel 514-732-4400 ext. 4463 gendron.l@forces.gc.ca
Atlantic Provinces Halifax Work Centre:Roger Purcelltel 902-427-7418purcell.re@forces.gc.ca
DQA Contacts
DQA Websitehttp://dgmssc.ottawa-hull.mil.ca/dqa/en/
contacts_e.asp Lists all HQ, LCQMs & Workcentre managers For QARs, click on “See Also, Workcentres and
NQAA”
DQA Common Mailbox ContactDQA@forces.gc.ca +ContactDQA@ADM(Mat) DQA@Ottawa-Hull
Outline – Part 2 Fuels and Lubricants:
Assignment of Risk On-Site Activities
Refinery, Distribution Terminal, Into-Plane
Records, Corrective Action POL Challenges
Fuels and LubricantsAssignment of Risk Many factors influence the assignment
of risk to a particular contract or commodity
LCQM often relies on the QAR for risk information beyond the product itself Provider - personnel Site specific – facility limitations Physical restrictions – location, weather
Many specialists are working to assess product/process/contractor risks
Records, Corrective Action Surveillance Visit reports Quality Observations Follow-up Reports QA Information System (QAIS)
Petroleum Oils and Lubricants: Challenges Wide variety of product Lack of feedback from user units
notifying the QA world of problems/risks Is no news good news?????? UCR, PIF?
Financial support to ensure adequate coverage of all risk activities/products
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