document controller workshop

Depa DubaiJune 29th, 2010

Document Control Workshop 1

OUR COMPANY OUR TEAM

PART 1: OUR COMPANY• Mission & Values

• History & Background

• Offices & Subsidiaries • Geographic Focus

• What We Do

• Depa Projects

• Organizational Structure / “Who’s Who”

• Questions

Mission Statement

3

Our Values

4

HISTORY OF DEPA

1996 1998 1999 2000 2001 2005 2006 2007 2008

Arabtec Interiors

Established

Depa Abu Dhabi

Depa Egypt

Depa (Italy)

Pino Meroni Yacht

Interiors

Pino Meroni Metal & Wood

Depa Qatar

Company changes name to

Depa Interiors

LLC

AC

QU

ISIT

ION

SIN

CO

RPO

RA

TIO

NS

Depa China

Mivan Depa

Depa Sudan

Depa Albarakah

Depa Maroc

Depa India

Eldiar (Abu Dhabi)

Design Studio

(Singapore)

21% of Thai

Carpets

60% of Dragoni (Dubai)

Deco Emirates (Dubai)

Depa Saudi

Depa USA Holding Co.

45.1% of Decolight (Dubai)

51% of Parker Co.

(USA)

JWICO

Depa Syria

Depa Libya

Depa Design Studio

(Singapore)

Lindner Depa (Dubai)

DEPA OFFICES & SUBSIDIARIES

Depa Dubai

Depa Abu Dhabi

Depa Qatar

Depa Saudi

Depa Egypt

Depa Sudan

Depa Morocco

Depa Libya

Depa India

Depa China

Div

isio

ns

Pino Meroni YI

Deco

Eldiar

DepaRoom

Depa Joinery

Yachts fittings, Dubai

Shop & office fittings, Middle East

Joinery, UAE & Egypt

Showrooms, Middle East

Joinery, Middle East & IndiaSubs

idia

ries

Royal Thai

Mivan Gulf

Design Studio

Dragoni

Carpets, Bangkok

Theming, Middle East

Cabinetry, Singapore & Malaysia

Joinery, Dubai

Maj

or P

artn

ersh

ips

Pino Meroni Joinery, Egypt

Parker Company FF&E Procurement, USA & Dubai

Paragon Gulf Theming, Dubai

Lindner Depa Travel Terminals

Depa Jordan

Depa Syria

OUR GEOGRAPHIC FOCUS

DEPA – FIGURES AT A GLANCE

OUR INTERIOR SERVICES Fitout- Luxury floors, walls,

ceilings finishes (marble, gypsum, wood, etc)

- Fixed joinery- Doors and frames- Panelling and wood

works

Upholstery- Furniture upholstery- Luxurious curtains- Cushions and bedding

items- Wall/floor coverings

Decorative interiors- Carpets- Fountains and pools- Mosaics- Decorative lighting- Statues- Theming

Design coordination- Close and professional

coordination with prominent international interior designers to achieve client’s design requirements

Furniture and fixtures- All upholstered furniture- Case goods such as

consoles, tables and TV armoires

- Metalwork- FF&E procurement

services

Refurbishment- Refurbishment of

existing luxury hotels, ranging from full scale to soft refurbishment

- Complete interiors upgrading

Specialized fitout - Extremely accurate

advanced joinery (e.g. for marine use) and sophisticated lightweight cladding

Financial services- Customized services for

financing and products leasing

- Asset-based financing scheme for contracted FF&E

Complete

Interior

Solutions

OUR INTERIOR APPLICATIONS

Luxury hotels Apartment buildings Offices Malls & Shops

Airports/Metro stations Hospitals Yachts Theming & Museums

Emirates Palace Hotel Burj Dubai Mall of the Emirates

Dubai Airport

Burj Al Arab HotelJumeirah Beach Hotel

Dubai, UAE

Emirates Palace Hotel

Abu Dhabi, UAE

COMPLETED PROJECTS

Four SeasonsSharm El Sheikh

Sharm El Sheikh, Egypt

Al Salam Rotana Hotel

Khartoum, Sudan

Grand Hyatt Hotel

Dubai, UAE

Shangri-La Hotel

Abu Dhabi, UAE

The Fairmont Hotel Dubai

Dubai, UAE

The Ritz-Carlton

Dubai, UAE

CURRENT DUBAI PROJECTS

Burj Khalifa

PPM Conrad Dubai Metro

East Hotel

Emirates Palace Hotel

• Al Ghurair Center

• Al Meydan

• Centro Sharjah

• IPIC Headquarters Building – Abu Dhabi

• Royal Mirage

• Marina Hotel, YAS Island

• Jumeirah Beach Hotel Mock-Up

• Al Badia Villa

• Zabeel Palace

A GROWING TEAM

Depa - Dubai 526Depa - Abu Dhabi 288Depa Qatar 64Depa Morocco 64Depa - Al Barakah 5Depa - China 12Depa India 31Depa - Egypt 71Depa - Saudi 28Mivan Depa 69

Grand Total:

6,465 Employees Worldwide!

Mivan Depa Qatar 1Mivan Bahrain 10Pino Meroni - Dubai 53Pino Meroni - Egypt 35Dragoni 75Deco Emirates 106Eldiar 52Lindner Depa 125Depa Syria 1Global Workers 4851

Abdullah Al MazruiChairman

- Chairman, The National Investor

- Chairman, Emirates Insurance Company

Mohannad SweidCEO

Riad KamalDirector

- CEO, Arabtec- Director, Arabbank

Marwan ShehadehDirector

- Managing Director, Al Futtaim Capital

Maha Al GhunaimDirector

- Chairwoman, Global Investment House

Orhan OsmansoyDirector

- CEO, The National Investor

Mohammed Al Hashimi Independent

- CEO, Zabeel Investments

- Former CEO, Amlak, division of Emaar

Hilal Al MarriIndependent

- Director General, Dubai World Trade Center

Faisal Al MatroukIndependent

- Chairman, Contech Engineering

BOARD OF DIRECTORS

GLOBAL STRUCTURE

MD Operations

Nadim Akhrass

MD New Markets

Ali Malas

MD Finance

Umar Saleem

MD Commercial

Ayman Khaireddin

COO DDS

Chris Holmes

MD Investments

Hadi El Solh

MD Depa Egypt

Hisham El Sharkawy

MD Abu Dhabi

Walid Zakaria

MD Strategy

Noor El Solh

CEO

Mohannad Sweid

GLOBAL GENERAL MANAGERS

Mohannad SweidCEO

Rayaan Al DreiDepa Qatar

Bernard LimDesign Studio

Michelle NjeimEldiar

Jason JohnPino Meroni

Amer RihawiDepa Saudi

Ali MalasDepa India

Fulvia FontanotDepa Room

Maggie HsuDepa China

Bassil El KhayriDepa Morocco

May BarmadaDepa Abu Dhabi

Rayaan Al DreiDepa Qatar

Harald MezlerLindner Depa

Mario DragoniDragoni

Paul AustinMivan Depa

Hugh BigleyDeco

Mohamad El ZekiPino Meroni Egypt

Fuad AzabDepa Jordan

Wasel KannoutDepa Libya

Essam ShoukryDepa Egypt

Yasser AbdelazeemDepa Al Barakah

PART 2: OUR TEAM• Role of a Document Controller

• Right First Time

• Server Division • Front Page

• Directory

• ISO Certificate

• What is ISO?

• How is Depa complying with ISO

• Document Control Team

• QA/QC Blog

18

Role of a Document Controller (I)

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Role of a Document Controller (II)

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• Doing work right the first time is less time consuming and less expensive than redoing work, and ensuring Customer Satisfaction.

 • RIGHT FIRST TIME is:

one of the best ways to resolve the discord between

what we expect for ourselves

&

what we can accept for others

RIGHT FIRST TIME (I)

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• When you think about it, we expect zero defects when we are talking about items or services that we use:

– If you buy a fancy new plasma TV and your pixels start burning by the thousands, you demand satisfaction.

– When you take the car in for brake service, you expect that the mechanic will install the parts exactly as the manufacturer prescribes.

• No defect is acceptable when it affects you personally.

• So why then, is it so easy to accept that "defects happen" when you are the one delivering the product or providing the service? This is the interesting dichotomy that presents itself.

RIGHT FIRST TIME (II)

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Server Division

IT

Design Commercial Material

Common e-Filing SystemQA/QC Planning Construction

Logistics HSE Others

Scan

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Front Page

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Project e-Filing System

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Directory – 100

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Project e-Filing System

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Project e-Filing System

Directory – 200

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Project e-Filing System

Directory – 300 (I)

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Project e-Filing System

Directory – 300 (II)

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Project e-Filing System

Directory – 400 (I)

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Project e-Filing System

Directory – 400 (II)

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Project e-Filing SystemDirectory – 500

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Project e-Filing SystemDirectory – 600

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Project e-Filing System

Directory – 700 & 800

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Project e-Filing System

Directory – 900

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Questions?

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ISO Certificate of Depa (I)

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ISO Certificate of Depa (II)

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ISO Certificate of Depa (III)

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What is ISO?

• ISO is the International Organization for Standardization.

• ISO, is an international-standard-setting body composed of representatives from various national standards Organization. Founded on 23 February 1947.

• The organization spreads worldwide proprietary industrial and commercial standards.

• It has its headquarters in Geneva, Switzerland.[1] While ISO defines itself as a non-governmental organization, its ability to set standards that often become law, either through agreements or national standards, makes it more powerful than most non-governmental organizations.

• ISO acts as a association with strong links to governments.

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Six Mandatory procedures should be documented in ISO 9001

1) 4.2.3 Document Control

2) 4.2.4 Records Control

3) 8.2.2 Auditing

4) 8.3.0 Control of Non Conformity Product

5) 8.5.2 Corrective Action (Customer Complains)

6) 8.5.3 Preventive Action

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How Depa is complying with ISO?

Our ISO Compliance Business Systems are in 3 levels:

1. Quality Manual

2. Business System Processes (Procedures)

3. Project Quality Plan, supported by Project Manager’s Handbook

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How Depa is complying with ISO?1- Quality Manual

• A document that sets out the way we will comply with the standard

• The scope of the Quality Management System (QMS) and any exclusions

• Documented procedures or reference to them

• A description of the interaction between the processes of the QMS

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How Depa is complying with ISO?2- Business System Processes (Procedures)

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• BSP 010 - Document and Data Control• BSP 020 - Control of Records• BSP 030 - Management Review• BSP 040 - Training• BSP 050 - Tendering Process• BSP 060 - Purchasing Process• BSP 070 - Process Control• BSP 080 - Audit Process• BSP 090 - Customer Complaints, Corrective & Preventive Action• BSP 100 - Control of Non-Conforming Products• BSP 110 - Product Identification and Traceability• BSP 120 - Control of Client Supplied Product• BSP 130 - Handling, Storage, Packaging & Delivery• BSP 140 - Human resource• BSP 150 - Administration• BSP 160 - Planning Process• BSP 170 - Control of monitoring and measuring devices• BSP 180 - Design and Development• BSP 190 - IT services• BSP 200 - Commercial & Contractual Tasks• BSP 200.1 - Insurance Manual• BSP 210 - Occupational H&S and Welfare• BSP 220 - Public Relations Policies & Procedures

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Access Procedures Via QA/QC Blog

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Access Procedures Via QA/QC Blog

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Access Procedures Via QA/QC Blog

DC Courses are the procedures

How Depa is complying with ISO?3- Project Quality Plan

• A specified document created for individual project

• It customizes the requirements of the project,

i.e. the contract specification

• The plan will be prepared incorporating the details of quality assurance methods and quality control procedures, and will include the processes by which the program will be implemented, administered and enforced.

• The plan will incorporate design, procurement, construction, commissioning and all other relevant activities required by the Contract.

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How Depa is complying with ISO?3- Project Manager’s Handbook

• A generic document.

• Intended for use as a guidelines.

• Consists of:– Project Details

(OC, Opening details, Contact details, Key personnel, etc...)

– Quality Control Check Lists(Pro. Initiation, checklists, As Built Dwg., O & M Manuals, Project Close-Out, etc...)

– Project Control Systems(letters, Drawings, Submittals, RFI’s, Transmittals, etc...)

- Job Description of Staff

• These documents may be modified as necessary for compatibility with the Clients’ requirements.

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Document Control Team

BETTER

49

&

FASTER

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Document Control Team

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Faster

Document Control Team

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Better

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QA/QC Blog

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QA/QC Blog

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Questions?

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Next Workshop AgendaControl of Documents and Records

1) Revision on

• Document & Data Control Procedure

• Control of Quality Records

2) Group Work

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