doing and managing knowledge work, jim mcgee

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Jim McGee's Traction User Group 2010 opening keynote, Oct 13 2010, Newport RI. For TUG2010 slides, agenda and more information see www.TractionSoftware.com

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Jim McGeeNew Shoreham Consulting www.newshorehamconsulting.com www.mcgeesmusings.net jim.mcgee@newshorehamconsulting.com847.867.1086

TUG 2010Doing and Managing Knowledge Work

The most valuable asset of a 21st century institution will be its knowledge workers and their productivity

Peter Drucker (1909-2005)

Individual

Social

CAD drawing

Calendar

Contract Conversation

Email

Instant message

Mindmap Napkin sketch

Spreadsheet

Story

Whiteboard diagram

Knowledge “Stuff”

Structure

WikiNotebook

File Directory

Shared Drive RSS FeedBlog

Book DatabaseIntranet

Knowledge “Containers”

Individual

Social

Annual Report

Block diagram

Blog Blog post

Blueprint

Book

Bookmark Business card

CAD drawing Calendar

Group Calendar

Case study

Catalog

Concept map

Contract Conversation

Course

Database query

Dialog map

Email

Encyclopedia

Equation

Graph

Instant message

Interview notes

Library

Mindmap

Napkin sketch

Note

Org chart

Outline

Performance review

Phone call

Phone directory

PowerPoint presentation

Press release

Proposal

Regression model

Resume

Rolodex

RSS feed

Search results

Speech

Spreadsheet

Story

Syllabus

Term sheet

Tweet

Voice mail

Webpage Work plan

Whiteboard diagram

YouTube video

Knowledge “Stuff”

Structure

Notebook Binder

File DirectoryFile Folder

Shared DriveDVDThumbdriveDaytimer

Blackberry

RSS FeedBlogWiki

Book eBook DatabaseKnowledge “Containers”Intranet Data

Warehouse

You can observe a lot just by watching

Yogi Berra

Individual

Social

Annual Report

Block diagram

Blog Blog post

Blueprint

Book

Bookmark Business card

CAD drawing Calendar

Group Calendar

Case study

Catalog

Concept map

Contract Conversation

Course

Database query

Dialog map

Email

Encyclopedia

Equation

Graph

Instant message

Interview notes

Library

Mindmap

Napkin sketch

Note

Org chart

Outline

Performance review

Phone call

Phone directory

PowerPoint presentation

Press release

Proposal

Regression model

Resume

Rolodex

RSS feed

Search results

Speech

Spreadsheet

Story

Syllabus

Term sheet

Tweet

Voice mail

Webpage Work plan

Whiteboard diagram

YouTube video

Knowledge “Stuff”

Structure

Notebook Binder

File DirectoryFile Folder

Shared DriveDVDThumbdriveDaytimer

Blackberry

RSS FeedBlogWiki

Book eBook DatabaseKnowledge “Containers”Intranet Data

Warehouse

Tools perspective

Web browser PowerPoint ExcelMindmaps Blogs

Individual

Social

Annual Report

Block diagram

Blog Blog post

Blueprint

Book

Bookmark Business card

CAD drawing Calendar

Group Calendar

Case study

Catalog

Concept map

Contract Conversation

Course

Database query

Dialog map

Email

Encyclopedia

Equation

Graph

Instant message

Interview notes

Library

Mindmap

Napkin sketch

Note

Org chart

Outline

Performance review

Phone call

Phone directory

PowerPoint presentation

Press release

Proposal

Regression model

Resume

Rolodex

RSS feed

Search results

Speech

Spreadsheet

Story

Syllabus

Term sheet

Tweet

Voice mail

Webpage Work plan

Whiteboard diagram

YouTube video

Knowledge “Stuff”

Structure

Notebook Binder

File DirectoryFile Folder

Shared DriveDVDThumbdriveDaytimer

Blackberry

RSS FeedBlogWiki

Book eBook DatabaseKnowledge “Containers”Intranet Data

Warehouse

Making knowledge work observableHygieneFile namesTimestampsStandard MetadataVersion Control

ContextualizingNarrating WorkDigital PortfoliosIssue/Opportunity Threads

Tagging/MetadataUser generated taggingControlled vocabulariesDirectoriesSocial Networks – InternalSocial Networks – External

Point of view is worth 80 IQ pointsAlan Kay

PEBKAC

Individual

Social

Annual Report

Block diagram

Blog Blog post

Blueprint

Book

Bookmark Business card

CAD drawing Calendar

Group Calendar

Case study

Catalog

Concept map

Contract Conversation

Course

Database query

Dialog map

Email

Encyclopedia

Equation

Graph

Instant message

Interview notes

Library

Mindmap

Napkin sketch

Note

Org chart

Outline

Performance review

Phone call

Phone directory

PowerPoint presentation

Press release

Proposal

Regression model

Resume

Rolodex

RSS feed

Search results

Speech

Spreadsheet

Story

Syllabus

Term sheet

Tweet

Voice mail

Webpage Work plan

Whiteboard diagram

YouTube video

Knowledge “Stuff”

Structure

Notebook Binder

File DirectoryFile Folder

Shared DriveDVDThumbdriveDaytimer

Blackberry

RSS FeedBlogWiki

Book eBook DatabaseKnowledge “Containers”Intranet Data

Warehouse

Del

iver

able

s

Wor

king

Pape

rs

Idea

s &

Not

ions

BetterMentalModels

Old habitsGaming the systemManagementOrganizational boundaries

Individual

Social

Annual Report

Block diagram

Blog Blog post

Blueprint

Book

Bookmark Business card

CAD drawing Calendar

Group Calendar

Case study

Catalog

Concept map

Contract Conversation

Course

Database query

Dialog map

Email

Encyclopedia

Equation

Graph

Instant message

Interview notes

Library

Mindmap

Napkin sketch

Note

Org chart

Outline

Performance review

Phone call

Phone directory

PowerPoint presentation

Press release

Proposal

Regression model

Resume

Rolodex

RSS feed

Search results

Speech

Spreadsheet

Story

Syllabus

Term sheet

Tweet

Voice mail

Webpage Work plan

Whiteboard diagram

YouTube video

Knowledge “Stuff”

Structure

Notebook Binder

File DirectoryFile Folder

Shared DriveDVDThumbdriveDaytimer

Blackberry

RSS FeedBlogWiki

Book eBook DatabaseKnowledge “Containers”Intranet Data

Warehouse

Making knowledge work observableHygieneFile namesTimestampsStandard MetadataVersion Control

ContextualizingNarrating WorkDigital PortfoliosIssue/Opportunity Threads

Tagging/MetadataUser generated taggingControlled vocabulariesDirectoriesSocial Networks – InternalSocial Networks – External

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