dpolyak pulse 2015
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©2015 Gainsight. All Rights Reserved.
Business Operations,Customer Advocacy
Dana Polyak
Ooyala
©2015 Gainsight. All Rights Reserved.
Why Survey Customers
©2015 Gainsight. All Rights Reserved.
About Ooyala
©2015 Gainsight. All Rights Reserved.
What We Did
KISS Principle: “Keep It Short & Simple”
4 Questions:• NPS• ROI• Product Components• Partnership
©2015 Gainsight. All Rights Reserved.
What’s Now
Buy-in Funding Mind Change
©2015 Gainsight. All Rights Reserved.
What’s Next
Consulting Referenceability Reoccurring Revenue
©2015 Gainsight. All Rights Reserved.
THANK YOU
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