draft: the future of work is now · 2000s – “uberization ... as jobs evolve and certain tasks...
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The Future of Work is NOW
14 September 2018
AHRA Conference
Angel Hoover,
Willis Towers Watson
Previous “Futures of Work”
2
Source: Willis Towers Watson
Second Industrial Revolution Late 19th – early 20th century –
“The assembly line”
Features:
▪ Companies as social institutions
▪ Organization of work into jobs
▪ Jobs as careers
Third Industrial Revolution / First Machine Age 1960s – 1990s – “Nikefication” and core competencies
Features:
▪ Technology enablement and the web
▪ Companies as the nexus of contracts
▪ Streamlining of jobs to enable outsourcing
Fourth Industrial Revolution /
Second Machine Age 2000s – “Uberization”
Features:
▪ Mobile, sensors, AI and machine learning
▪ Companies as platforms
▪ Disaggregation of work into activities
▪ Talent on demand
The
Assembly
Line
“Nike-
fication”
“Uberi-
zation”
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Where we are now
3
“Robo-gig” Economy is transforming work NOW not in the Future
Sources: Digital Media & Society, World Economic Forum in collaboration with Willis Towers Watson;
Willis Towers Watson Research; also reference McKinsey & Co
A truly connected world Social & Organization Rec
on
figu
ratio
n
collaboration …
Hu
ma
n &
ma
ch
ine
All inclusive Glo
ba
l T
ale
nt
Ma
rke
t
Use of digital
media for work
69%
$2.7BN GDP boost by talent platforms in
< 10 years
41% of companies have
contingent employees
77% of organizations list missing
skills as the single biggest
impediment to digital
transformation
38-40 Million Skilled
Worker Deficit
90-95 Million Low-Skilled
Worker Surplus
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Incredible pace of change characterizes this age
4
Time it took to reach 50 million users…
38
YEARS
Radio Mobile
phones Internet Google iPod Facebook iPad
Pokémon
Go
1958 1983 1963 1998 2002 2004 2010 2016
27 YEARS
17 YEARS
12 YEARS
4 YEARS
2 YEARS
1.5 YEARS
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
a) 19 months
b) 19 weeks
c) 19 days
d) 19 hours
How long did it take Pokémon Go to get 50 million users?
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 5
Time it took to reach 50 million users
6
Pokémon Go…19 days
38
YEARS
Radio Mobile
phones Internet Google iPod Facebook iPad
Pokémon
Go
1958 1983 1963 1998 2002 2004 2010 2016
27 YEARS
17 YEARS
12 YEARS
4 YEARS
2 YEARS
1.5 YEARS
19 DAYS
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
7
Workplace automation is the exclusive
domain of IT.
More than half of employers say it will take
break-through approaches in HR’s role to meet
the challenges of automation.
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What have you done to meet this challenge?
8
ACTION TAKEN
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Should we Fear the Robots?
9
Source: December 2017 Willis Towers Watson FOW Global Survey
The use of automation will nearly
double over the next three years
June 29, 1955, Punch Magazine
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Over half of employers say the key goal of
automation is to augment human performance
and productivity.
Organizations use automation primarily to
reduce costs and errors.
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willistowerswatson.com 11
Successful
re-construction of
jobs matches
skills and
activities, and also
takes into account
motives and
attributes.
Evolution of Jobs and Job Requirements: As jobs evolve and certain tasks automated, new types of work and skills will be required.
Impact of Automation
Requiring us to
pay more for
employees with
certain skill sets
Changing the way
we design jobs so
they can be done
by employees with
more skills
Changing the way
we design jobs so
they can be done
by employees with
lower skills
54% LA| 62% Global
65% LA| 59% Global
51% LA| 45% Global
29% LA| 27% Global
42% LA| 42% Global
25% LA| 25% Global
Today In 3 years
LA Global LA Global
Source: 2017 - 2018 Willis Towers Watson FOW Global Survey, Latin America
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
willistowerswatson.com
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
How is automation really changing work?
12
13
The Future of Work In Action
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Changing Requirements of Work
14
The top 10 skills that will be in demand by all
employers by 2020
Future of Jobs Survey, World Economic Forum, January 2016
10. Cognitive
flexibility
09. Negotiation skills
08. Service
orientation skills
07. Judgment &
decision making
06. Emotional
intelligence
05. Coordinating
with others
04. People
management
03. Creativity
02. Critical thinking
01. Complex
problem solving
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Contingent workers are disengaged and not
committed to your organization’s success.
About half of employers say that contingent
workers are just as likely to put in extra effort as
full-time employees.
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Commitment to organization success: Employers believe part-timers, free agents and workers on loan from other organizations are just as likely to put
in extra effort as full-time employees.
16
WORKER TYPE
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© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
What are Others Doing?
17
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What are companies really doing?
18
Talent platforms
Traditional employees
Volunteers
Outsourcing
Robotics
Free agents
Artificial Intelligence
Alliances
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
willistowerswatson.com
Issue: Get right skills for right roles quickly – High Tech Company
19 © 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Analyzed pivotal roles
(e.g., Data Scientist)
Whiteboard sessions to
identify emerging skills
Internal talent marketplace
to match talent pools to
positions and projects
User generated content
used to develop and
update skill profiles
Defined combination of
emerging skills and
expertise needed for key
roles
Integrated skill needs and
gaps into a workforce
strategy and plan
Work Architecture Approach & Outcomes:
Background:
As the half life of skills continues to shrink, tech companies are constantly competing for emerging and
in-demand skills for critical roles.
Willis Towers Watson was hired to help develop a Work Architecture
To maintain confidentiality, this case study represents a hybrid of a two projects currently in process.
willistowerswatson.com
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
What Does This Mean for You?
20 20
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Changing Requirements of Leaders & HR Professionals
21
From
Organizing and filling jobs
A mindset of learn, do, retire
Employment qualifications
Salaries for intact jobs
Job architectures and movement from
one job to another
Traditional career ladders or lattices
To
Deconstructing, automating/redeploying and
reconstructing
A mindset of learn, do, learn, do, rest, learn,..
Work readiness
Market prices for activities and tasks that can
be aggregated in multiple ways based on each
person’s unique circumstances
Work architecture that provide seamless and
continuous matching of skills to tasks
Reskilling pathways that reflect individual
motivations, attributes, enabling skills and
technical competencies
The shift that will be asked of you
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willistowerswatson.com 22
We are Battling Obsolescence
Why?
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Prepare for the next generation of Talent
23
Thank you!
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willistowerswatson.com 25
909 respondents from 38 countries
Source: 2017 Willis Towers Watson FOW Global Survey
89,
10%
343,
40%
201,
23%
80, 9%
69, 8% 71, 8%
183,
20%
112,
12%
76, 8% 128,
14%
239,
26%
168, [PERCENT
AGE]
154, [PERCENT
AGE]
80, [PERCENT
AGE]
507, [PERCENT
AGE]
REGION
Nth. Amer. Latin Amer. EMEA Asia Pacific
About the 2017 Future of Work Global Survey
89, [PERCENTAGE
]
343, [PERCENTAGE
]
201 [PERCENTAGE
]
80 [PERCENTAGE
]
82, [PERCENTAGE
]
69 [PERCENTAGE
]
EMPLOYER SIZE
Less than 100 100-999 1,000-4,999
6,000-9,999 10,000-24,999 25,000+
NUMBER OF EMPLOYEES
71 [PERCENTAGE
]
183 [PERCENTAGE
]
112 [PERCENTAGE
]
76 [PERCENTAGE
]
128, [PERCENTAGE
]
239 [PERCENTAGE
]
22, [PERCENTAGE
]
78 [PERCENTAGE
]
INDUSTRY
Energy & Utilities Financial Serv. General Services
Health Care T & Telecom Manufacturing
Public Sector & Edu. Wholesale & Retail
© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
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