driving customer centric innovations in the logistics industry · driving customer-centric...

PLEASE INSERT CLASSIFICATION HERE

Driving customer centric innovations in the logistics industryMichel HeckDHL Customer Solutions & Innovation

Logistik Forum Nürnberg 2019

19./20. November 2019

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

HOW MANY OF THE FORTUNE 500 COMPANIES FROM 1955 ARE STILL

PART OF THAT ELITE LIST?

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

12%

Source: AEI.org (2016)

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

DIGITALIZATION IS THE GREATEST CHALLENGE AND OPPORTUNITY SINCE GLOBALIZATION

Paper-based

Air Waybills

48%

Share of manually

operated warehouses

80%Individual trucking

companies in the US

alone

500K

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

HOW DO WE STAY AHEAD?

WE APPLY A CUSTOMER-CENTRIC INNOVATION APPROACH

DHL Innovation Centers

A platform to understand and solve customer challenges.

Trend Research

Global function focused on scouting, testing and accelerating the adoption of new trends at DHL

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

MISSION – DHL INNOVATION CENTERS.

INSPIRE. CONNECT. ENGAGE.

1. INSPIRE

via our innovation showroom, the

visions and trends of tomorrow, and

latest innovations in logistics today

2. CONNECT

via our innovation workshops and

global eco-system to the right subject

matter experts to co-innovate ideas

3. ENGAGE

through joint trend research and

proof-of-concept projects in order to

shape the future of logistics

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

HOW DO WE STAY AHEAD?

WE APPLY A CUSTOMER-CENTRIC INNOVATION APPROACH

DHL Innovation Centers

A platform to understand and solve customer challenges. A hub for DHL’s digital transformation.

Trend Research

Global function focused on scouting, testing and accelerating the adoption of new trends at DHL

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

HOW WE IDENTIFY TRENDS?

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

THE DHL LOGISTICS TREND RADAR 4.0

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

HOW DO WE DRIVE CUSTOMER-CENTRIC INNOVATION?

SCALING

5

PROOF OF CONCEPT

4

INNOVATION CENTER EXHIBIT

3

TREND REPORT

2

TREND RADAR

1

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

DHL LOGISTICS TREND REPORTS

dhl.com/innovation

Source: DHL Trend Research (2018)

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

DHL LOGISTICS TREND REPORTS

dhl.com/innovation

Source: DHL Trend Research (2018)

Stay tuned!

Next publication on 9th December 2019

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

THE DHL LOGISTICS TREND RADAR 4.0ROBOTICS & AUTOMATION

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

ROBOTICS IN LOGISTICS – WHY NOW?

Market

Challenges

Accelerating BenefitsTechnical

Advancements

Increasing Volumes

Labor Supply

Aging Society

Component Costs

Collaboration

Simplification

Accuracy & Safety

Efficiency

Cost reduction

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

OVERVIEW OF ROBOTICS TECHNOLOGIES

Stationary Automation Indoor Vehicles & Robots Outdoor Vehicles & Robots

Sorting Systems Letter/Envelope Sorting Parcel Sorting Pallet Sorting

Trailer & Container Un-/Loading Systems T&C Parcel/Pallet Un-/Loading

Storage & Retrieval Systems Conventional S&R (AS/RS)

Stationary Picking Robots Stationary Piece Picking Stationary Case/Box Picking

Mobile Picking Robots Mobile Piece Picking Mobile Case/Box Picking

AGV/ Mobile Robots Product/Parcel/Pallet Transport Container Transport

Mobile Robots with special functionality

Self-driving Vehicleas Container/Trailer Transport Assisted Highway Trucking Convoying Fully Autonomous Trucks/Vans

AGV/ Mobile Robots Sidewalk Robots Follow-me Robots

Unmanned Aerial Vehicles Aerial Delivery Drones Surveillance Drones

PLEASE INSERT CLASSIFICATION HERE

Autonomous Mobile RobotsDriving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

17

CONFIDENTIAL

AUTONOMOUS MOBILE ROBOTS IN

INTRALOGISTICS

Driving Trends & Innovation in Logistics | Essilor QBR | May 2019

Point-to-Point Handling

Allows continuous flow of

materials, saves 32 km of

walking daily

Upskilling

colleagues learn to manage

and operate robot fleets

Sensing & Navigation

Allows side-by-side

operation with humans.

Zoning increases safety.

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

Stationary Picking Robots

19

CONFIDENTIAL

STATIONARY PICKING ROBOTS IN CO-

PACKING OPERATIONS

Upskilling

colleagues learn to manage

and operate robot fleets

Repetitive Workflows

Temporary or seasonal can

be easily automated flexibly

Learning Mode

Operators “train” robots

with new tasks, no

programming required

Driving Trends & Innovation in Logistics | Essilor QBR | May 2019

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

ARTIFICIAL INTELLIGENCE

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

WHAT DOES AI MEAN TO DHL?

Human intelligence exhibited by machines

The (computer) science of automating intelligent behaviors previously only achievable by humans

ingest data | learn | new insight | improve performance

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

WHY NOW? CHEAP CHANGES EVERYTHING

1980’s

Organization

Storage

Retrieval

1990’s

Communication

Distribution

Search

WWW

2010’s

Prediction

Translation

Identification

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

VISION

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

DIMENSIONING ALL SHIPMENT SHAPES & SIZES

Smalls PalletsParcels Air Cargo Pallets

PREDICTION

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

PLEASE INSERT CLASSIFICATION HERE

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

PREDICTION: DHL GLOBAL TRADE BAROMETER

56% of trade is intermediate goods

75% of global trade in 7 countries

etc.10 Industries

ocean air2 Transport modes

import export2 Transport directions

Machine learning model>1.6 million possible predictors

PLEASE INSERT CLASSIFICATION HERE

PREDICTION: DHL GLOBAL TRADE BAROMETER

DHL Global Trade BarometerActual Trade1)

50 = stable

>50 = expansion

<50 = contraction20

30

40

50

60

70

80

20152013 20192014 2016 2017 2018

48Prediction for upcoming

three months, beginning

September 2019

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019

PLEASE INSERT CLASSIFICATION HERE

The future starts today!

PLEASE INSERT CLASSIFICATION HERE

COME AND VISIT US AT ONE OF OUR INNOVATION CENTERS

DHL Asia Pacific Innovation Center

Singapore

Built in 2015

Global Flagship DHL Innovation Center

Near DPDHL headquarter, Germany

Built in 2007, re-opened in 2015

DHL Americas Innovation Center

Chicago

Opened September 2019

Driving customer-centric innovations in the logistics industry| transport logistic | June 2019

PLEASE INSERT CLASSIFICATION HERE

LETS SHAPE THE FUTURE TOGETHER!

Michel Heck

michel.heck@dhl.com

Innovation Manager

DHL Customer Solutions & Innovation

Driving customer-centric innovations in the logistics industry | Logistik Forum Nürnberg | November 2019