dvla. alison wolley corporate services account manager

DVLA

DVLAAlison Wolley

Corporate Services Account Manager

• Simpler licensing

• Excellent services

• New opportunities

• The best of DVLA

DVLA:

DVLA

• Set up a new Corporate Services Manager and team to liaise with and represent our external

stakeholders within DVLA

Drivers and Driving Licence (DL)

• Removed the address off the tachograph card.

• Already reduced DL fees by up to 32%

• Removal of the DL counterpart on 8 th June 2015.

• View Driver Record

• Share Driver Record

• Share My Licence

Drivers Medical

• 20% fewer Vocat ion Renewals (D4 forms) have to be referred to our Medical Group

• D4 redesigned and s impli f ied to reduce reject ion rates

• Working to change legis lat ion to increase the lead t ime for Vocat ional DL renewal f rom 60 days (current) to 90 days

• Medical Vocat ional Renewals (D48) now include medical quest ionnaires and an opt ion to involve GP/Consultant

• Vocat ional appl icat ions current ly processed within 10 days of receipt and where medical condit ions are evident our current turnaround t ime is around 4 weeks within target of 90% within 90 days

Drivers Medical

• The overall Medical processes are much improved, but we recognise we have to do better and are now:

– recruiting more staff (administrative and medical)

– Launching another more focused process review for vocational drivers.

What’s Next?

• Work with stakeholders / organisations / associations to understand their priorities and strategies

• Identify frustrations and to work collaboratively to resolve

• Identify and detail the benefits to stakeholders for all future initiatives

Thank You