e-commerce

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  • Slide 1
  • E-Commerce https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 2
  • E-commerce 1 Electronic commerce, commonly known as e-commerce or eCommerce, is a type of industry where the buying and selling of products or services is conducted over electronic systems such as the Internet and other computer networks https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 3
  • E-commerce 1 Electronic commerce is generally considered to be the sales aspect of e- business. It also consists of the exchange of data to facilitate the financing and payment aspects of business transactions. This is an effective and efficient way of communicating within an organization and one of the most effective and useful ways of conducting business. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 4
  • E-commerce 1 E-tailing or "virtual storefronts" on websites with online catalogs, sometimes gathered into a "virtual mall" https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 5
  • E-commerce 1 Buying or Selling on various websites and/or online marketplaces https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 6
  • E-commerce 1 The gathering and use of demographic data through Web contacts and Social Media https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 7
  • E-commerce 1 Electronic Data Interchange (EDI), the business-to-business exchange of data https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 8
  • E-commerce 1 E-mail and fax and their use as media for reaching prospective and established customers (for example, with newsletters) https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 9
  • E-commerce 1 The security of business transactions https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 10
  • E-commerce - Timeline 1 1971 or 1972: The ARPANET is used to arrange a cannabis sale between students at the Stanford Artificial Intelligence Laboratory and the Massachusetts Institute of Technology, later described as "the seminal act of e-commerce" in John Markoff's book What the Dormouse Said. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 11
  • E-commerce - Timeline 1 1982: Minitel was introduced nationwide in France by France Tlcom and used for online ordering. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 12
  • E-commerce - Timeline 1 1983: California State Assembly holds first hearing on "electronic commerce" in Volcano, California. Testifying are CPUC, MCI Mail, Prodigy, CompuServe, Volcano Telephone, and Pacific Telesis. (Not permitted to testify is Quantum Technology, later to become AOL.) https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 13
  • E-commerce - Timeline 1 1984: In April 1984, CompuServe launches the Electronic Mall in the USA and Canada. It is the first comprehensive electronic commerce service. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 14
  • E-commerce - Timeline 1 1984: California becomes first US state to enact an Electronic Commerce Act defining basic consumer rights online. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 15
  • E-commerce - Timeline 1 1990: Tim Berners-Lee writes the first web browser, WorldWideWeb, using a NeXT computer. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 16
  • E-commerce - Timeline 1 1992: Book Stacks Unlimited in Cleveland opens a commercial sales website (www.books.com) selling books online with Creditcard processing. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 17
  • E-commerce - Timeline 1 1992: St. Martin's Press publishes J.H. Snider and Terra Ziporyn's Future Shop: How New Technologies Will Change the Way We Shop and What We Buy. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 18
  • E-commerce - Timeline 1 1992: Terry Brownell launches a fully graphical, iconic navigated Bulletin board system online shopping using RoboBOARD/FX. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 19
  • E-commerce - Timeline 1 1994: Netscape releases the Navigator browser in October under the code name Mozilla. Netscape 1.0 is introduced in late 1994 with SSL encryption that made transactions secure. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 20
  • E-commerce - Timeline 1 1995: The US National Science Foundation lifts its former strict prohibition of commercial enterprise on the Internet. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 21
  • E-commerce - Timeline 1 1995: Thursday 27 April 1995, the purchase of a book by Paul Stanfield, Product Manager for CompuServe UK, from W H Smith's shop within CompuServe's UK Shopping Centre is the UK's first national online shopping service secure transaction. The shopping service at launch featured W H Smith, Tesco, Virgin Megastores/Our Price, Great Universal Stores (GUS), Interflora, Dixons Retail, Past Times, PC World (retailer) and Innovations. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 22
  • E-commerce - Timeline 1 1995: Jeff Bezos launches Amazon.com and the first commercial-free 24-hour, internet-only radio stations, Radio HK and NetRadio start broadcasting. Dell and Cisco begin to aggressively use Internet for commercial transactions. eBay is founded by computer programmer Pierre Omidyar as AuctionWeb. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 23
  • E-commerce - Timeline 1 1996: Sellerdeck, formerly Actinic, the UK's first PC/LAN e-commerce platform established. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 24
  • E-commerce - Timeline 1 1998: Electronic postal stamps can be purchased and downloaded for printing from the Web. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 25
  • E-commerce - Timeline 1 1999: Alibaba Group is established in China. Business.com sold for US $7.5 million to eCompanies, which was purchased in 1997 for US $149,000. The peer-to-peer filesharing software Napster launches. ATG Stores launches to sell decorative items for the home online. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 26
  • E-commerce - Timeline 1 2002: eBay acquires PayPal for $1.5 billion. Niche retail companies Wayfair and NetShops are founded with the concept of selling products through several targeted domains, rather than a central portal. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 27
  • E-commerce - Timeline 1 2007: Business.com acquired by R.H. Donnelley for $345 million. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 28
  • E-commerce - Timeline 1 2009: Zappos.com acquired by Amazon.com for $928 million. Retail Convergence, operator of private sale website RueLaLa.com, acquired by GSI Commerce for $180 million, plus up to $170 million in earn-out payments based on performance through 2012. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 29
  • E-commerce - Timeline 1 2010: Groupon reportedly rejects a $6 billion offer from Google. Instead, the group buying websites went ahead with an IPO on 4 November 2011. It was the largest IPO since Google. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 30
  • E-commerce - Timeline 1 2011: Quidsi.com, parent company of Diapers.com, acquired by Amazon.com for $500 million in cash plus $45 million in debt and other obligations. GSI Commerce, a company specializing in creating, developing and running online shopping sites for Brick and Mortar businesses, acquired by eBay for $2.4 billion. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 31
  • E-commerce - Timeline 1 2012: US eCommerce and Online Retail sales projected to reach $226 billion, an increase of 12 percent over 2011. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 32
  • E-commerce - Timeline 1 2012: US eCommerce and Online Retail holiday sales reach $33.8 billion, up 13 percent. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 33
  • E-commerce - Business Applications 1 Document automation in supply chain and logistics https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 34
  • E-commerce - Business Applications 1 Automated online assistants https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 35
  • E-commerce - Governmental regulation 1 As result, any corporate privacy policy related to e-commerce activity may be subject to enforcement by the FTC. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 36
  • E-commerce - Governmental regulation 1 The Ryan Haight Online Pharmacy Consumer Protection Act of 2008, which came into law in 2008, amends the Controlled Substances Act to address online pharmacies. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 37
  • E-commerce - Governmental regulation 1 Internationally there is the International Consumer Protection and Enforcement Network (ICPEN), which was formed in 1991 from an informal network of government customer fair trade organisations https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 38
  • E-commerce - Governmental regulation 1 There is also Asia Pacific Economic Cooperation (APEC) was established in 1989 with the vision of achieving stability, security and prosperity for the region through free and open trade and investment. APEC has an Electronic Commerce Stearing Group as well as working on common privacy regulations throughout the APEC region. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 39
  • E-commerce - Governmental regulation 1 In Australia, Trade is covered under Australian Treasury Guidelines for electronic commerce, and the Australian Competition and Consumer Commission regulates and offers advice on how to deal with businesses online, and offers specific advice on what happens if things go wrong. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 40
  • E-commerce - Governmental regulation 1 Also Australian government e-commerce website provides information on e-commerce in Australia. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 41
  • E-commerce - Governmental regulation 1 In the United Kingdom, The FSA (Financial Services Authority) is the competent authority for most aspects of the Payment Services Directive (PSD) https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 42
  • E-commerce - Forms 1 Contemporary electronic commerce involves everything from ordering "digital" content for immediate online consumption, to ordering conventional goods and services, to "meta" services to facilitate other types of electronic commerce. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 43
  • E-commerce - Forms 1 On the institutional level, big corporations and financial institutions use the internet to exchange financial data to facilitate domestic and international business. Data integrity and security are very hot and pressing issues for electronic commerce. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 44
  • E-commerce - Forms 1 Aside from traditional e-Commerce, m- Commerce as well as the nascent t- Commerce channels are often seen as the current 2013 poster children of electronic I-Commerce. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 45
  • E-commerce - Global trends 1 In 2010, the United Kingdom had the biggest e-commerce market in the world when measured by the amount spent per capita. The Czech Republic is the European country where ecommerce delivers the biggest contribution to the enterprises total revenue. Almost a quarter (24%) of the countrys total turnover is generated via the online channel. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 46
  • E-commerce - Global trends 1 E-commerce transactions between China and other countries increased 32% to 2.3 trillion yuan ($375.8 billion) in 2012 and accounted for 9.6% of China's total international trade https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 47
  • E-commerce - Global trends 1 E-commerce traffic grew about 50% from 2011 to 2012, from 26.1 million to 37.5 million, according to a report released by Com Score https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 48
  • E-commerce - Global trends 1 E-Commerce has become an important tool for small and large businesses worldwide, not only to sell to customers, but also to engage them. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 49
  • E-commerce - Impact on markets and retailers 1 Research by four economists at the University of Chicago has found that the growth of online shopping has also affected industry structure in two areas that have seen significant growth in e- commerce, bookshops and travel agencies https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 50
  • E-commerce - Distribution channels 1 E-commerce has grown in importance as companies have adopted Pure-Click and Brick and Click channel systems. We can distinguish between pure-click and brick and click channel system adopted by companies. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 51
  • E-commerce - Distribution channels 1 Pure-Click or Pureplay companies are those that have launched a website without any previous existence as a firm. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 52
  • E-commerce credit card payment system 1 Electronic commerce, commonly known as e-commerce or eCommerce, or e- business consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 53
  • E-commerce credit card payment system 1 A large percentage of electronic commerce is conducted entirely electronically for virtual items such as access to premium content on a website, but most electronic commerce involves the transportation of physical items in some way. Online retailers are sometimes known as e-tailers and online retail is sometimes known as e-tail. Almost all big retailers have electronic commerce presence on the World Wide Web. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 54
  • E-commerce credit card payment system 1 Electronic commerce that is conducted between businesses is referred to as business-to-business or B2B https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 55
  • E-commerce credit card payment system 1 This payment system has been widely accepted by consumers and merchants throughout the world, and is by far the most popular method of payments especially in the retail markets. Some of the most important advantages over the traditional modes of payment are: privacy, integrity, compatibility, good transaction efficiency, acceptability, convenience, mobility, low financial risk and anonymity. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 56
  • E-commerce credit card payment system 1 This flow of ecommerce payment system can be better understood from the flow of the system below. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 57
  • E-commerce credit card payment system 1 Figure: Online Creditcard (VISA) Transaction Process https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 58
  • ICT in agriculture - E-commerce 1 Online purchasing order of agri-inputs and agri-equipments. E- commerce https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 59
  • Web syndication - Web syndication and e-commerce 1 Similar to syndication of proprietary content, web syndication has been used to distribute product content (feature descriptions, images, specifications, etc.) https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 60
  • Web syndication - Web syndication and e-commerce 1 Web syndication has been increasingly used as a way to syndicate online news content to websites, too as part of Search Engine Optimization techniques https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 61
  • Web syndication - Web syndication and e-commerce 1 There are several companies that specialize in providing the infrastructure for this type of content syndication. These include TIE Kinetix, Zift Solutions and Webcollage. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 62
  • Electronic commerce - Types of e-commerce 1 B2B e-commerce is simply defined as e- commerce between companies. This is the type of e-commerce that deals with relationships between and among businesses. About 80% of e-commerce is of this type, and most experts predict that B2B e-commerce will continue to grow faster than the B2C segment. The B2B market has two primary components: e- infrastructure and e-markets. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 63
  • Electronic commerce - Types of e-commerce 1 Business-to-consumer e-commerce, or commerce between companies and consumers, involves customers gathering information; purchasing physical goods (i.e., tangibles such as books or consumer products) or information goods (or goods of electronic material or digitized content, such as software, or e-books); and, for information goods, receiving products over an electronic network. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 64
  • Electronic commerce - Types of e-commerce 1 Business-to-government e-commerce or B2G is generally defined as commerce between companies and the public sector. It refers to the use of the Internet for public procurement, licensing procedures, and other government- related operations. This kind of e-commerce has two features: first, the public sector assumes a pilot/leading role in establishing e- commerce; and second, it is assumed that the public sector has the greatest need for making its procurement system more effective. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 65
  • Electronic commerce - Types of e-commerce 1 Web-based purchasing policies increase the transparency of the procurement process (and reduces the risk of irregularities). To date, however, the size of the B2G e-commerce market as a component of total e-commerce is insignificant, as government e- procurement systems remain undeveloped. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 66
  • Electronic commerce - Types of e-commerce 1 Consumer-to-consumer e-commerce or C2C is simply commerce between private individuals or consumers. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 67
  • Electronic commerce - Types of e-commerce 1 This type of e-commerce is characterized by the growth of electronic marketplaces and online auctions, particularly in vertical industries where firms/businesses can bid for what they want from among multiple suppliers. It perhaps has the greatest potential for developing new markets. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 68
  • Electronic commerce - Types of e-commerce 1 M-commerce (mobile commerce) is the buying and selling of goods and services through wireless technology-i.e., handheld devices such as cellular telephones and personal digital assistants (PDAs). Japan is seen as a global leader in m-commerce. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 69
  • Electronic commerce - Types of e-commerce 1 As content delivery over wireless devices becomes faster, more secure, and scalable, some believe that m-commerce will surpass wireline e-commerce as the method of choice for digital commerce transactions. This may well be true for the Asia-Pacific where there are more mobile phone users than there are Internet users. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 70
  • Jeffrey Rayport - e-Commerce 1 In his 2000 book e-Commerce, with Bernard Jaworski, Rayport formulates a set of design principles for e-Commerce websites, called the 7 C's:Rayport J, Jawoski B. E-Commerce, McGraw- Hill/Irwin: 2000, ISBN 0072465212. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 71
  • Jeffrey Rayport - e-Commerce 1 *Context: Site's layout and design https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 72
  • Jeffrey Rayport - e-Commerce 1 *Content: Text, pictures, sound and video, that the web pages contain https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 73
  • Jeffrey Rayport - e-Commerce 1 *online community|Community: The ways sites enable user to user communication https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 74
  • Jeffrey Rayport - e-Commerce 1 *Customization: Site's ability to self-tailor to different users or to allow users to Personalization|personalize the site https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 75
  • Jeffrey Rayport - e-Commerce 1 *Communication: The ways sites enable site-to- user communication or two way communication https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 76
  • Virtual world - E-commerce (legal) 1 A number of virtual worlds have incorporated systems for sale of goods through virtual interfaces and using virtual currencies https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 77
  • Virtual world - E-commerce (legal) 1 Civil and criminal laws exist in the real world and are put in place to govern peoples behavior. Virtual Worlds such as Eve Online and Second Life also have people and systems that govern them.Haskins, Walaika (July 31, 2008), [ http://www.linuxinsider.com/story/64002.ht ml Who polices Virtual Worlds?] Access date: February 2013. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 78
  • Virtual world - E-commerce (legal) 1 Providers of online virtual spaces have more than one approach to the governing of their environments. Second Life for instance was designed with the expectation being on the residents to establish their own community rules for appropriate behaviour. On the other hand some virtual worlds such as Habbo enforce clear rules for behaviour, as seen in their terms and conditions.Habbo Hotel (blog), [ http://blog.habbo.com/house-rules/ Habbo Hotel House Rules] Access date: February 2013. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 79
  • Virtual world - E-commerce (legal) 1 In some instances virtual worlds dont need established rules of conduct because actions such as killing another avatar is impossible. However if needed to, rule breakers can be punished with fines being payable through their virtual bank account, alternatively a players suspension may be put into effect. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 80
  • Virtual world - E-commerce (legal) 1 Instances of real world theft from a virtual world do exist, Eve Online had an incident where a bank controller stole around 200bn credits and exchanged them for real world cash amounting to 3,115.BBC (July 3, 2009), [ http://news.bbc.co.uk/1/hi/technology/8132 547.stm Billions stolen in online robbery] Access date: February 2013 https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 81
  • Online retailing - International E-Commerce statistics 1 Statistics show that in 2012, Asia-Pacific increased their international sales over 30% giving them over $433 billion dollars in revenue. That is a $69 billion dollar difference between the U.S. revenue of $364.66 billion. It is estimated that Asia- Pacific will increase by another 30% in the year 2013 putting them ahead by more than one-third of all global ecommerce sales. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 82
  • List of proprietary software for Linux - E-Commerce and Web Business 1 *Oracle Application Server (discontinued) https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 83
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1988 Initial public offering of stock. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 84
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1991 Expands to the West Coast of the United States by merging with Office Club. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 85
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1992 - Increases operations in North America by acquiring The Great Canadian Office Supplies Warehouse Chain. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 86
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1993 - Enters contract stationer business by acquiring Wilson Stationery Printing Company and Eastman Office Products Corporation.CNNMoney.com, Diversified dollars: 7 corporate programs, [ http://money.cnn.com/galleries/2008/fsb/0 803/gallery.supplier_diversity.fsb/5.html], Retrieved 2009-11-05. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 87
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1994 Begins international expansion by signing joint venture agreement with Grupo Gigante in Mexico and licensing agreements with Israel, Colombia and Poland. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 88
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1995 Opens 500th store in North America as well as stores in Poland; signs joint venture agreement to open stores in France and licensing agreement to open store in Thailand; establishes Business Services Division (now Business Solutions Division). https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 89
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1996 Launches B- to-B e-commerce Web site. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 90
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1997 Furthers international footprint by venturing into Hungary; operates 45 locations outside the United States. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 91
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1998 Launches www.officedepot.com; merges with Viking Office Products, the leading direct marketer of office products in Europe and Australia. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 92
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *1999 Launches first international Office Depot Web site, ; listed on Standard Poors 500 Index. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 93
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2000 - Enters European contract stationer market with launch of the European Business Services Division. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 94
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2001 Acquires 4sure.com.internetretailer.com, Office Depot to acquire Computers4Sure.com and Solutions4Sure.com, [ http://www.internetretailer.com/internet/ma rketing-conference/78540-office-depot- acquire-computers4surecom- solutions4surecom.html], Retrieved 2009- 11-05. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 95
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2002 - Begins Viking Direct catalog/direct mail operations in Switzerland, Spain and Portugal; expands into Central America with new retail stores in El Salvador, Guatemala, and Costa Rica through a joint licensing agreement. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 96
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2003 Doubles European business with acquisition of Guilbert, S.A.; becomes the first office supply superstore to offer fully functional and comprehensive Spanish website. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 97
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2004 - Introduces Green Book catalog of environmentally preferable products, as well as the first free, nationwide in-store electronics recycling program and free, in- store cell phone and rechargeable battery recycling program in all stores in the U.S. and Canada. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 98
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2005 - Names Neil Austrian interim Chief Executive Officer; relaunches Taking Care of Business tagline. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 99
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2005 Names Steve Odland Chairman and Chief Executive OfficerBusinessWeek.com, Steve Odland, Executive Profile and Biography. [ http://investing.businessweek.com/researc h/stocks/people/person.asp?personId=664 680ric=ODP], Retrieved 2009-11-05. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 100
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2006 - Celebrates its 20th anniversary; acquires Best Office Co., Ltd., Allied Office Products, Papirius s.r.o., and AsiaEc. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 101
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2007 Joins US Green Building Council; opens first store in Puerto Rico and new Global Sourcing Office in Shenzhen, China. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 102
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2008 Introduces Office Depot Green product line; unveils first Green store in Austin, Texas and received Leadership in Energy and Environmental Design|LEED Gold Certification from USGBC; announces alliance with Netbizz Office Supplies in Singapore, AGE in Sweden, and bigboXX.com in Hong Kong. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 103
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2009 Signs franchise agreement with M.H. Alshaya Co.; opens first store in Kuwait. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 104
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2010 - Names [ http://news.officedepot.com/leadership/sen ior-leadership/neil-r-austrian Neil Austrian] interim Chief Executive Officer; he became the company's Chairman and CEO in 2011. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 105
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2011 - Furthers international footprint into Dominican Republic; opens first store in Santo Domingo, capital city, with expansions to follow in all major cities of the country. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 106
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2012 - Begins a partnership with the Born This Way Foundation to sell limited edition office supplies. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 107
  • Office Depot - Other events and milestonesIdea Group Publishing, Office Depot's E- Commerce Evolution, [http://www.infosci- online.com/downloadPDF/pdf/ITJ5774_5UQW1ILGW7.pdf], Retrieved 2009-11-05. 1 *2013 - OfficeMax begins negotiations with Office Depot to engage in a merger of equals. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 108
  • 2000 NASCAR Craftsman Truck Series - MBNA e-commerce 200 1 The inaugural MBNA e-commerce 200 was held September 22 at Dover International Speedway. Kurt Busch won the pole. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 109
  • 2000 NASCAR Craftsman Truck Series - MBNA e-commerce 200 1 Failed to qualify: Ron Barfield (#97), Kenny Martin (#98), Morgan Shepherd (#80), Larry Gunselman (#31), Tony Roper (racing driver)|Tony Roper (#26), Ricky Sanders (NASCAR)|Ricky Sanders (#19), Ryan McGlynn (#00), Jerry Miller (driver)|Jerry Miller (#32), Michael Hamby (#0), Donnie Neuenbeger (#84), Jim Mills (NASCAR)|Jim Mills (#30) https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 110
  • 2001 NASCAR Craftsman Truck Series - MBNA E-Commerce 200 1 The MBNA E-Commerce 200 was held June 2 at Dover International Speedway. Scott Riggs won the pole. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 111
  • Webshop - International E-Commerce statistics 1 Statistics show that in 2012, Asia-Pacific increased their international sales over 30% giving them over $433 billion in revenue. That is a $69 billion difference between the U.S. revenue of $364.66 billion. It is estimated that Asia-Pacific will increase by another 30% in the year 2013 putting them ahead by more than one-third of all global ecommerce sales. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 112
  • Comparison of free software e-commerce web application frameworks 1 This is a list of e-commerce software that is free and open source software without any non-free dependencies. However, it may support both free and non-free software like databases. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 113
  • Comparison of free software e-commerce web application frameworks 1 Website revision systems (content management systems) may be built on a web application framework. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 114
  • American Electronics Association - E-commerce 1 *[http://www.aeanet.org/GovernmentAffairs /gais_Policy_Positions.asp#SecurityBreac h Data Breach] - ensure that government policies to protect data and privacy do not harm the industrys push for federal preemption of state data breach laws https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 115
  • American Electronics Association - E-commerce 1 *[http://www.aeanet.org/governmentaffairs/ gamb_PrivacyOverview.asp Privacy] - ensure that any privacy legislation protects consumers while continuing to encourage e-commerce; push for federal preemption of state privacy laws https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 116
  • American Electronics Association - E-commerce 1 *[http://www.aeanet.org/GovernmentAffairs /gais_OnlineSafety.asp Child Online Safety] - ensure that any legislation regulates online behavior consistent with technological capabilities https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 117
  • Types of E-commerce 1 Various types of E-commerce platforms fall into several industry classifications based upon their licensing model, sales scenario and data exchange. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 118
  • Types of E-commerce - On Premise E-commerce 1 On-premise E-commerce software usually requires initial one time purchase investment in terms of licensing fees. Also, it implies extra costs related to hardware and installation services as well as data migration and on-going maintenance fees that are usually charged on a yearly basis for software updates and support. Two examples of typical on premise E- commerce platforms are Hybris (company) and Sana Commerce. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 119
  • Types of E-commerce - On Premise E-commerce 1 # Easily customizable; https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 120
  • Types of E-commerce - Software as a service (SaaS) E-commerce 1 Software as a Service (SaaS)- is a cloud based delivery model in which applications are hosted and managed in a service provider's datacenter, paid for on a subscription basis and accessed via a browser over an internet connection. Two examples of typical SaaS E-commerce solutions are Shopify and Demandware. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 121
  • Types of E-commerce - Software as a service (SaaS) E-commerce 1 # Affordable low-cost solution; https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 122
  • Types of E-commerce - Software as a service (SaaS) E-commerce 1 # Hosted/upgraded by E-commerce provider; https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 123
  • Types of E-commerce - Software as a service (SaaS) E-commerce 1 # Lack of data security; https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 124
  • Types of E-commerce - Open source E-commerce 1 Three examples of typical open source E- commerce platforms are PrestaShop and osCommerce, Magento and Thelia. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 125
  • Types of E-commerce - Open source E-commerce 1 # Wide variety of available addons/plugins/extensions; https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 126
  • Types of E-commerce - Open source E-commerce 1 # Better flexibility with a customizable source code; https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 127
  • Types of E-commerce - Open source E-commerce 1 # More technical knowledge required; https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 128
  • Types of E-commerce - Sales scenario 1 There are multiple types of sales scenario that eCommerce system can combine depending on a companys sales approach towards their customers. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 129
  • Types of E-commerce - Business-to-Consumer (B2C) 1 In a Business-to-Consumer E-commerce environment, companies sell their online goods to consumers who are the end users of their products or services. Usually, B2C E-commerce web shops have an open access for any visitor, meaning that there is no need for a person to login in order to make any product related inquiry. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 130
  • Types of E-commerce - Business-to-Business (B2B) 1 In a Business-to-Business E-commerce environment, companies sell their online goods to other companies without being engaged in sales to consumers. In most B2B E-commerce environments entering the web shop will require a log in. B2B web shop usually contains customer- specific pricing, customer-specific assortments and customer-specific discounts. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 131
  • Types of E-commerce - Consumer-to-Business (C2B) 1 In a Consumer-to-Business E-commerce environment, consumers usually post their products or services online on which companies can post their bids. A consumer reviews the bids and selects the company that meets his price expectations. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 132
  • Types of E-commerce - Consumer-to-Consumer (C2C) 1 In a Consumer-to-Consumer E-commerce environment consumers sell their online goods to other consumers. A well-known example is eBay. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 133
  • Types of E-commerce - Types of data exchange 1 Many E-commerce software retrieve the information from a certain back-end system, such as an Enterprise resource planning (ERP) or Customer relationship management (CRM) system https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 134
  • Types of E-commerce - Integrated E-commerce 1 A typical example of an integrated E-commerce software is Sana Commerce. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 135
  • Types of E-commerce - Interfaced E-commerce 1 An example of an interfacing E- commerce software is Magento. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 136
  • Aritzia - E-commerce 1 In November 2012, Aritzia launched aritzia.com. Their website showcases the entire Aritzia product collection, and each style is photographed both on and off model. Aritzia is now Omni-channel, enabling customers to shop between online and brick and mortar stores. The website also provides a digital magazine with profiles of artists and galleries of clothing trends. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 137
  • Infibeam - E-Commerce Platform 1 Infibeam extended its e-commerce platform to build online stores for HiDesign, TTK Prestige and Crossword Bookstores and NDTV ShoppingInfibeam.com NDTV Enter Into eCommerce Alliance, ecommwire.com. http://ecommwire.com/?id=42197=Retrieved 2011-04- 30[http://www.efytimes.com/e1/45601/fullnew s.htm Hidesign Website Uses Infibeam.com's Technology Platform] In 2011, the e- commerce platform was opened to everyone through Buildabazaar, which allows users to create their own web store. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 138
  • E-commerce payment system 1 An 'e-commerce payment system' facilitates the acceptance of electronic payment for e-commerce|online transactions. Also known as a sample of Electronic Data Interchange (EDI), e- commerce payment systems have become increasingly popular due to the widespread use of the internet-based shopping and banking. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 139
  • E-commerce payment system 1 Over the years, credit cards have become one of the most common forms of payment for e-commerce transactions https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 140
  • E-commerce payment system 1 Despite widespread use in North America, there are still a large number of countries such as China, India and Pakistan that have some problems to overcome in regard to credit card security https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 141
  • E-commerce payment system 1 There are companies that enable financial transactions to transpire over the internet, such as PayPal https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 142
  • E-commerce payment system 1 The speed and simplicity with which cyber- mediary accounts can be established and used have contributed to their widespread use, although the risk of abuse, theft and other problemswith disgruntled users frequently accusing the mediaries themselves of wrongful behavioris associated with them. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 143
  • E-commerce payment system - Methods of Online Payment 1 Although credit cards are most popular in the US and some other countries, there are a few alternative systems. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 144
  • E-commerce payment system - Net Banking 1 This is a system, well known in India, that does not involve any sort of physical card https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 145
  • E-commerce payment system - Net Banking 1 It is typically seen as being safer than using credit cards, with the result that nearly all merchant accounts in India offer it as an option. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 146
  • E-commerce payment system - Net Banking 1 A very similar system, known as iDEAL, is popular in the Netherlands. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 147
  • E-commerce payment system - PayPal 1 PayPal is a global e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as cheque's and money orders. It is subject to the US economic sanction list and other rules and interventions required by US laws or government. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 148
  • E-commerce payment system - PayPal 1 PayPal is an acquirer, performing payment processing for online vendors, auction sites, and other commercial users, for which it charges a fee https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 149
  • E-commerce payment system - PayPal 1 On October 3, 2002, PayPal became a wholly owned subsidiary of eBay. Its corporate headquarters are in San Jose, California, United States at eBay's North First Street satellite office campus. The company also has significant operations in Omaha, Scottsdale, Charlotte and Austin in the United States; Chennai in India; Dublin in Ireland; Berlin in Germany; and Tel Aviv in Israel. From July 2007, PayPal has operated across the European Union as a Luxembourg-based bank https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 150
  • E-commerce payment system - Google Wallet 1 Google Wallet was launched in 2011, serving a similar function as PayPal to facilitate payments and transfer money online. It also features a security that has not been cracked to date, and the ability to send payments as attachments via email.http://www.google.com/wallet https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 151
  • Fulfillment center - E-Commerce 1 Fulfillment houses develop intelligent e- Commerce systems to help manage the many elements within the business. The e-commerce system is adaptable and is able to integrate into clients ordering system or even host the ordering system themselves. They also enable integration into their respective couriers system to enable the fulfillment houses clients live information upon package deliveries. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 152
  • Fulfillment center - E-Commerce 1 In the UK, The number of eCommerce parcels to be delivered will reach 940 million in 2014. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 153
  • Digital wallet - Advantages for e-commerce sites 1 Upwards of 25% of online shoppers abandon their order due to frustration in filling in forms. (Graphic Arts Monthly, 1999) The digital wallet combats this problem by giving users the option to transfer their information securely and accurately. This simplified approach to completing transactions results in better usability and ultimately more utility for the customer. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 154
  • Web usability - E-commerce 1 In the context of e-commerce websites, the meaning of web-usability is narrowed down to efficiency: triggering sales and/or performing other transactions valuable to the business. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 155
  • Web usability - E-commerce 1 Web usability received renewed attention as many early e-commerce websites started failing in 2000. Whereas fancy graphical design had been regarded as indispensable for a successful e-business application during the emergence of internet in the 1990s, web-usability protagonists said quite the reverse was true. They advocated the KISS principle (keep it simple, stupid), which had proven to be effective in focusing end-user attention. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 156
  • Chinese financial system - E-commerce 1 In the online realm, China's e-commerce industry has grown more slowly than the Europe and the US, with a significant period of development occurring from around 2009 onwards https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 157
  • Victoria's Secret - e-commerce 1 In 1995 Victoria's Secret began building its e-commerce website which the company launched after three years of development at 6 p.m. December 4, 1998, using the domain VictoriasSecret.com. Twenty minutes later the first order was placed on the website from a Littleton, Colorado, customer at 6:20p.m. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 158
  • Victoria's Secret - e-commerce 1 It was reported that the three year development was a result of the company's concern of rolling out a half- baked website that could discourage return visits. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 159
  • Victoria's Secret - e-commerce 1 Viewers who logged onto the Victoria's Secret's website to view the company's first webcast of their fashion show on February 3, 1999, were unable to view the webcast due to the Internet infrastructure Victoria Secret's selected was unable to meet user demand causing some users to be unable to view the webcast. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 160
  • Victoria's Secret - e-commerce 1 A decade later in 2008 Victoria's Secret launched their website in Spanish. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 161
  • Victoria's Secret - e-commerce 1 Launch of VS All Access website. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 162
  • Gala Coral Group - E-Commerce Division 1 The division is responsible for the development, management and operation of all the E-Commerce activities of the Gala Coral Group. The division is also the online betting and gaming arm of the Gala Coral Group, offering a wide variety of products and betting opportunities both in the UK and internationally through the Groups branded services. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 163
  • Gala Coral Group - E-Commerce Division 1 Eurobet serves clients in over 130 countries, providing online sports betting in the following languages: English, French, Spanish, German, Italian, Chinese, Greek, Russian, Turkish, Bulgarian, Swedish, Danish, Norwegian, Finnish, Albanian and Czech. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 164
  • Gala Coral Group - E-Commerce Division 1 The Telebet business also forms part of this division. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 165
  • Gala Coral Group - E-Commerce Division 1 Other services operated by the division include Gala TV. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 166
  • Gala Coral Group - E-Commerce Division 1 Gala TV is a TV gaming channel that launched on 4 October 2006 on Sky Digital (UK Ireland)|Sky Digital and Freesat channels 861. The channel shows bingo games. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 167
  • Indiatimes - E-Commerce 1 Indiatimes Shopping claims it is India's largest online shopping platform featuring over 30,000 products for sale across a wide range of categories such as apparels, accessories, jewellery, consumer durables/electronics, books, music, movies, etc. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 168
  • Indiatimes - E-Commerce 1 Indiatimes has also launched few vertical properties in the recent past. These include the Nokia India Shop and Satvik Shop. The former is the exclusive online store for Nokia in India, with Indiatimes being the official online distributor for Nokia in India. The latter is a website and community dedicated to selling organic and ayurveda products. Recently Indiatimes shopping had tied up with Land Mark and have listed 3 Million Books of various categories. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 169
  • Mouser Electronics - E-commerce 1 The website has products from 500+ manufacturers and access to 5 million data sheets. It has a project manager with automatic re-order and Bill Of Materials(BOM) import capabilities. Users can subscribe to a Mouser newsletter. Microsites off the Mouser.com website teach about new technologies. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 170
  • Inktel Direct - E-commerce services 1 Inktel supports e-commerce websites through both order warehousing, inventory management, call center order-taking, call center customer service and web development and design. Additionally, Inktel builds custom-designed customizable marketing web portals. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 171
  • Copyright in Iran - E-commerce 1 The Iranian Parliament adopted the [http://www.irtp.com/data.asp?address=la ws/ec/IR%20Iran%20E- Commerce%20Law.pdf Electronic Commerce Law] in 2004 https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 172
  • E-Commerce Place 1 |name = E- Commerce PlaceCit du commerce lectronique https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 173
  • E-Commerce Place 1 |location = 1350 Ren Lvesque Boulevard, Montreal, Quebec, Canada https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 174
  • E-Commerce Place 1 |architect = Bque Legault Thuot https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 175
  • E-Commerce Place 1 'E-Commerce Place' () (CCE) is an office complex of two towers located in Montreal, Quebec, Canada. It is located on Ren Lvesque Boulevard|Ren-Lvesque Boulevard West between Mountain Street and Lucien L'Allier Street in Downtown Montreal. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 176
  • E-Commerce Place 1 It derives its name from the fact that its construction was part of a program grant from the Government of Quebec to promote the development of employment in the field of information technology. The complex provided incentives to firms specializing in electronic commerce. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 177
  • E-Commerce Place - History 1 The Parti Qubcois government launched the Cit du Multimdia in June 1998, which was seen as a relative success of job creation despite the progressive scaling down of the program. In its wake, the government launched the E-Commerce in May 2000. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 178
  • E-Commerce Place - History 1 These projects upset members of Montreal real-estate community and some high-tech entrepreneurs because it forced companies to relocate to E-Commerce Place and Cit Multimdia in order to receive tax assistance. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 179
  • E-Commerce Place - History 1 Both programs have also been criticized for promoting the construction of buildings rather than the subsidization of employment and as moving around existing jobs instead of creating new ones. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 180
  • E-Commerce Place - History 1 The grant program was cancelled in 2003 following the election of the Quebec Liberal Party. This led to the cancellation of three other planned phases of the E- Commerce Place complex. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 181
  • E-Commerce Place - Architecture 1 The first tower, located at 1350 Ren- Lvesque Boulevard West (corner Mountain Street), has 27 floors and was completed in early 2003. Its primary tenant is CGI Group, an Information technology consulting firm. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 182
  • E-Commerce Place - Architecture 1 The second phase tower located at 1360 Ren Lvesque (corner Lucien L'Allier Street), has 17 floors and was completed in spring 2004. Tenants in the second tower include IBM and Computer Sciences Corporation|CSC. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 183
  • E-Commerce Place - Architecture 1 Between the two towers is a glass enclosed common area with a convenience store and various fast food restaurants. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 184
  • E-Commerce Place - Architecture 1 The building's architects were Bque Legault Thuot. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 185
  • Times Internet - E-Commerce 1 Indiatimes shopping|Indiatimes Shopping claims it is India's largest online shopping platform featuring over 30,000 products for sale across a wide range of categories such as apparels, accessories, jewellery, consumer durables/electronics, books, music, movies, etc. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 186
  • E-commerce in India 1 The Market penetration|penetration of e- commerce is low compared to markets like the United States and the United Kingdom but is growing[http://www.india- reports.com/summary/ecommerce_in_indi a.aspx Overview of E-commerce in India] at a much faster rate with a large number of new entrants.[http://dqindia.ciol.com:50080/con tent/search/showarticle1.asp?artid=12570 4 20 Hot E-commerce startups in India] The industry consensus is that growth is at an inflection point. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 187
  • E-commerce in India 1 Demand for international consumer products (including long-tail items) is growing much faster than in-country supply from authorised distributors and e- commerce offerings. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 188
  • E-commerce in India - Market size and growth 1 India has close to 10 million online shoppers and is growing at an estimated 30%[http://jumpseller.com/files/other/final_ ecommerce_report07.pdf Consumer E- commerce in India] CAGR vis--vis a global growth rate of 810% https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 189
  • E-commerce in India - Market size and growth 1 * Rising standards of living and a burgeoning, upwardly mobile middle class with high disposable incomes https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 190
  • E-commerce in India - Market size and growth 1 * Availability of much wider product range (including long tail and Direct Imports) compared to what is available at brick and mortar retailers https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 191
  • E-commerce in India - Market size and growth 1 * Busy lifestyles, urban traffic congestion and lack of time for offline shopping https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 192
  • E-commerce in India - Market size and growth 1 * Lower prices compared to brick and mortar retail driven by disintermediation and reduced inventory and real estate costs https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 193
  • E-commerce in India - Market size and growth 1 * Increased usage of online classified sites, with more consumer buying and selling second-hand goods https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 194
  • E-commerce in India - Market size and growth 1 * Evolution of the online marketplace model with sites like Jabong.com, Flipkart, Snapdeal, and Infibeam. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 195
  • E-commerce in India - Market size and growth 1 As per India Goes Digital,http://www.avendus.com/Files/India _goes_Digital.pdf a report by Avendus Capital, a leading Indian Investment Bank specializing in digital media and technology sector, the Indian e-commerce market is estimated at Rs 28,500 Crore ($6.3 billion) for the year 2011 https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 196
  • E-commerce in India - Market size and growth 1 On 7 March 2014 e-tailer Flipkart claimed it has hit $1 billion in sales, a feat it has managed to achieve before its own target (2015).http://www.thehindu.com/business/I ndustry/flipkart-hits-1-billion-in- sales/article5757634.ece https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 197
  • E-commerce in India - Market size and growth 1 Overall e-commerce market is expected to reach Rs 1,07,800 crores (US$24 billion) by the year 2015 with both online travel and e-tailing contributing equally. Another big segment in e-commerce is mobile/DTH recharge with nearly 1 million transactions daily by operator websites. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 198
  • E-commerce in India - Closures 1 Though the sector has witnessed tremendous growth and is expected to grow, a lot of e-commerce ventures have faced tremendous pressure to ensure cash flows. But it has not worked out for all the e-commerce websites. Many of them like indiaplaza.com, 21diamonds.in, allshcoolstuff.com amongst others had to close down.http://www.klypy.com/in/ecommerce- shut-downs-acquisitions-india/ https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 199
  • E-commerce in India - Infrastructure 1 Cyber security issues of e-commerce business in India would be required to be managed by Indian e-commerce stakeholders in the near future https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 200
  • E-commerce in India - Infrastructure 1 There could be various methods of ecommerce marketing such as blog, forums, search engines and some online advertising sites like Google adwords and Adroll. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 201
  • E-commerce in India - Infrastructure 1 India has got its own version Cyber Monday known as Great Online Shopping Festival in December 2012, when Google India partnered with e-commerce companies including Flipkart, HomeShop18, Snapdeal, Indiatimes shopping and Makemytrip. Cyber Monday is a term coined in the USA for the Monday coming after Black Friday (shopping)|Black Friday, which is the Friday after Thanksgiving Day. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 202
  • E-commerce in India - Infrastructure 1 In early June 2013, Amazon.com launched their Amazon India marketplace without any marketing campaigns.In July, Amazon had said it will invest $2 billion (Rs 12,000 crore) in India to expand business, after its largest Indian rival Flipkart announced $1 billion in funding. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 203
  • E-commerce in India - Funding 1 As of 2012, most of the e-commerce companies are yet to start making money. However, due to their growth prospects, many venture capital firms such as Accel Partners have invested considerably. In one of the biggest fund raising, Flipkart.com, in August 2012, raised about 822 crores. Entertainment ticketing website BookMyShow.com raised 100 crores investment by Accel Partners. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 204
  • E-commerce in India - Funding 1 On 10 July 2013, Flipkart announced it had received $200 million from existing investors Tiger Global, Naspers, Accel Partners, and ICONIQ Capital. New investors making up the additional $160 million include Dragoneer Investment Group, Morgan Stanley Wealth Management, Sofina, Vulcan Inc. and more from Tiger Global. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 205
  • E-commerce in India - Funding 1 Snapdeal - USD 50 million in 13 April. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 206
  • E-commerce in India - Funding 1 May 2014 also witnessed an acquisition of Myntra by Flipkart reportedly for 2,000 crores.http://timesofindia.indiatimes.com/te ch/tech-news/Flipkart-acquires- Myntra/articleshow/35472797.cms However, cyber law and e-commerce due diligence are still being ignored by investors and financial institutions while investing in India. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 207
  • E-commerce in India - Regulatory Violations And Unfair Practices 1 Legal issues of e-commerce in India are generally ignored by e-commerce websites. This may change in the near future as foreign companies and e- commerce portals would be required to register in India and comply with Indian laws. E-Commerce websites dealing with nutraceuticals, Bitcoin, Ayurvedic products, online pharmacies, online payment, online poker, etc are violating laws of India. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 208
  • E-commerce in India - Regulatory Violations And Unfair Practices 1 Enforcement directorate (ED) of India has already initiated legal actions against companies dealing with Bitcoins in India. Tax liability of foreign companies like Google, Facebook, etc is also under consideration in India. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 209
  • E-commerce in India - Regulatory Violations And Unfair Practices 1 Similarly, illegal online sales of prescribed drugs by illegal online pharmacies of India are also under scrutiny of regulatory authorities of India. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 210
  • E-commerce in India - Regulatory Violations And Unfair Practices 1 Myntra, Flipkart and many more e- commerce websites are under regulatory scanner of ED of India for violating Indian laws and policies. US-based transport application provider Uber Inc has also been questioned by the service tax department of India. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 211
  • E-commerce in India - Regulatory Violations And Unfair Practices 1 The Federation of Publishers and Booksellers Associations in India (FPBAI) has also questioned the Predatory pricing|predatory pricing tactics adopted by various e-commerce websites in India. The Confederation of All India Traders (CAIT) has also decided to approach the Competition Commission of India to oppose the predatory pricingtactics of Indian e-commerce websites. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 212
  • E-commerce in India - Regulatory Violations And Unfair Practices 1 Demands for introducing suitable provisions to regulate taxation, anti competitive practices and predatory pricing of Indian and foreign e-commerce websites have also been raised. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 213
  • International Bank of Azerbaijan - E-commerce 1 The bank works with business customers to set up e-commerce services on the business website. The e-commerce system allows customers to use a Visa or MasterCard to buy merchandise and services online. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 214
  • Internet commerce - Examples of new E-commerce system 1 According to eMarketer research company, by 2017, 65.8 per cent of Britons will use smartphones. (cited by Williams, 2014) https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 215
  • Internet commerce - Examples of new E-commerce system 1 A great example of this new e-commerce system is what the Burberry [https://en.wikipedia.org/wiki/Burberry] store in London did in 2012 https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 216
  • Internet commerce - Examples of new E-commerce system 1 Another example could be Kiddicare smartphone app, in which costumers can compare prices against adversaries. Moreover, the app allows people to know where the sale products are and to check whether the item they are looking for is in stock or if they have to ask for it online without going to the `real store. (William, 2014) https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 217
  • Internet commerce - Examples of new E-commerce system 1 In the United States, Walmart [https://en.wikipedia.org/wiki/Walmart] app in which you can check the product availability and prices both online and offline. Moreover, you can also add to your shopping list items by scanning them, see their details and information, and check purchasers ratings and reviews. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 218
  • Ira P. Rothken - E-Commerce Interactive Entertainment 1 Rothken has represented some of the most successful web sites in the world on a huge range of matters from startup issues to risk reduction strategies to development of early affiliate programs to e-commerce policies and agreements https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 219
  • Ira P. Rothken - E-Commerce Interactive Entertainment 1 Rothken assisted developers and content creators in negotiating agreements with some of the most valuable intellectual property franchises in the world including for example, Star Wars, The Simpsons, and CSI. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 220
  • Ira P. Rothken - E-Commerce Interactive Entertainment 1 Rothken assisted in the negotiations of the sale of the FriendFinder family of websites to a Penthouse controlled entity for a half billion dollars in 2007. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 221
  • Ira P. Rothken - E-Commerce Interactive Entertainment 1 Rothken was involved in the global roll out of cloud storage provider Mega and was introduced on stage by Kim Dotcom in the January 20th 2013 New Zealand press conference where he answered questions regarding the service. https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 222
  • Ira P. Rothken - E-Commerce Interactive Entertainment 1 Rothken has appeared as a guest legal expert on television and radio including CNN (internet privacy), KQED radio (computer keyboard injuries), FOX (internet gambling), NBC (internet copyright), CBS (internet privacy), CNET radio (internet copyright), KTVU Silicon Valley Business Report (software license agreements), Bloomberg (copyright Litigation), and Court TV (internet gambling issues and copyright litigation). https://store.theartofservice.com/the-e-commerce-toolkit.html
  • Slide 223
  • For More Information, Visit: https://store.theartofservice.co m/the-e-commerce- toolkit.html https://store.theartofservice.co m/the-e-commerce- toolkit.html The Art of Service https://store.theartofservice.com

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