ea/pa & admin support - brightstar · • tackle conflict and courageous conversations...
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Brightstar.co.nz/eapa Brightstar.co.nz/eapaPA/Admin Support
Essential Management Skills for Senior EA/PAs & Admin Staff
Governance & Board Management Skills for EA/PAs
Masterclass for EA/PAs & Office Managers
The Strategic Executive Assistant: Business Acumen for Senior EAs & PAs
FEATURING OUR MOST POPULAR COURSES:
EA/PA & Admin Support
Public and in-house courses tailored for your whole support team
2018 COURSE PLANNER
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We train individuals. We train teams. We train your whole organisation.
Brightstar Training specialises in training your teams in the following areas:
Professional development which is attuned to
both your business & staff needs, gives great value
for money and has minimal disruption on daily
operations is no small feat. With 18 years’ experience
designing and delivering training courses and bespoke
programmes, Brightstar’s public courses, in-house
and customised training options make it easy to bring
about real change, with real results. We deliver New
Skills and New Thinking to your team.
Supervision, Management & Leadership
Marketing & Sales
CustomerService
Human Resources/L&D
Health & Safety
Operations & Production
Finance, Accounting
& Legal
Procurement, Supply Chain & Distribution
PA/Admin Support
Brightstar.co.nz
WELCOME TO BRIGHTSTAR
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Start now, by turning the page and
reviewing our EA/PA & Admin courses...
We focus on you, ask the right questions and
guide you to the right training solution.
CONTENTS ............................................................ PAGE
Introduction to Brightstar ................................................... 3
Essential Management Skills for EAs, Senior PAs
& Administration Professionals .......................................... 4
Governance and Board Management Skills for EAs & PAs 5
The Strategic Executive Assistant:
Business Acumen for Senior EAs & PAs ............................. 6
Masterclass for EA/PAs & Office Managers ........................ 7
Assertiveness, Influencing & Conflict Management
for Women ........................................................................... 8
Leadership Development for Women ............................... 9
Partnering with your Manager ......................................... 10
Essential Finance Skills for EAs & PAs .............................. 11
Project & Event Management for EAs & PAs ................... 12
How In-house Training works ........................................... 13
Public Course Pricing ........................................................ 14
PUB
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Essential Management Skills for EAs, Senior PAs & Administration Professionals
21-22 February 2018, Auckland 7-8 March 2018, Wellington 19-20 June 2018, Auckland 24-25 July 2018, Wellington 16-17 October 2018, Auckland 12-13 November 2018, Wellington
This is an intensive, interactive course that has been designed specifically to give you a comprehensive understanding of the management skills that will increase your effectiveness and productivity. You will learn key management techniques that will help you perform your role confidently, whilst maximising your value as an employee by proactively contributing to the overall effectiveness of your department or organisation.
KEY LEARNING OUTCOMES:
• Identify the critical skills for effective management • Examine the barriers to effective communication • Gain assertiveness techniques that will help you achieve
your objectives • Understand the fundamentals of effective project
management • Manage people for increased performance • Learn effective time management in a reactive support role • Deal with difficult people and workplace conflict • Set growth objectives for yourself and your role • Learn to deal effectively with stress
FACILITATOR: ELAINE MCMEEKING
Elaine is one of our top-rating facilitators who has worked extensively with managers and their EA/PAs in a very hands-on way, looking at how they can become more effective partners, their work processes, and how to set the EA/PA up to support the manager in the best way possible.
AVAILABLE AS
IN-HOUSE
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Governance and Board Management Skills for EAs & PAs
27 February 2018, Wellington16 March 2018, Auckland22 May 2018, Auckland28 May 2018, Wellington4 September 2018, Wellington8 November 2018, Auckland
Understand what good governance looks like and how you as the EA/PA can assist the Board, CEO and Management to achieve it. We will examine your role and responsibilities as a Board secretary, and take you through best practice examples of Board agendas, papers and minutes. The Masterclass will use a mix of presentation, case studies, exercises, and open discussion.
KEY LEARNING OUTCOMES:
• Understand the principles of good corporate governance • Review common board structures and roles • Dive into board practice & processes • Roles and responsibilities of the board, CEO and
management • Your role as the EA as Board Secretary • The critical importance of confidentiality, security and
retention records • Understand directors’ legal duties and obligations • Explore the changing role and expectations on the board
FACILITATOR: ANNE BLACKBURN Anne has a background in journalism, public service, banking, governance and strategic advice.Concurrently with senior positions in a major New Zealand bank she took up board roles, becoming a full-time director ten years ago. Anne is also an experienced Director/Trustee in the not for profit sector across health, education and the arts.
Book now to save $300 check Super Saverclosing dates online
AVAILABLE AS
IN-HOUSE
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The Strategic Executive Assistant: Business Acumen for Senior EAs & PAs
28 February - 1 March 2018, Auckland29-30 May 2018, Auckland15-16 August 2018, Wellington9-10 October 2018, Auckland
Executive Assistants often get a unique insight into the business and how it operates, and this can be invaluable to their Managers and Executive Teams. This course will allow you to understand what your Executives’ key challenges are and the decision-making process within an organisation. The knowledge gained from the course will enhance your skills, knowledge and abilities to continue to widen the scope of your role.
KEY LEARNING OUTCOMES:
• Recognise why Senior EAs and PAs need to be able to think strategically
• Understand key concepts that underpin the way executives think about business
• Identify the core components of business strategy and how they relate to your organisation
• Increase your knowledge in areas such as leadership, motivation and change
• Become familiar with core language and concepts that allow you to engage at a senior management level
• Think critically about situations so you can step up and make decisions when you need to
• Develop your credibility and value at the executive team level and retention records
• Understand directors’ legal duties and obligations
FACILITATOR: PAMELA CRONIN
Pamela works with people across a range of roles in organisations - from CEOs, Senior Managers, and Team Leaders to Subject Matter Experts, Administration Professionals, Teams and Volunteers. She has a deep understanding of how Senior EAs and PAs can optimise their value at a Senior Management level, as well as how to approach their roles more strategically.Pamela’s training courses combine rich, contemporary theory and provide activities and practical insights to help participants explore new information and ideas.
AVAILABLE AS
IN-HOUSE
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Masterclass for EA/PAs & Office Managers
6-7 March 2018, Wellington22-23 March 2018, Auckland8-9 May 2018, Auckland 20-21 June 2018, Wellington 28-29 August 2018, Wellington 25-26 September 2018, Auckland
To be successful you need to know yourself well and choose to take action to realise your potential. By building on your natural strengths and what’s important to you, you will grow your profile as an authentic, competent and successful professional. This popular Masterclass allows you to explore your personality and your strengths, and maximise your brain using the latest neuroscience research. You will learn how to achieve results by influencing others, managing behaviour that challenges you and build your leadership capability.
KEY LEARNING OUTCOMES:
• Understand your natural preferences, strengths and potential for growth and formulate a development action plan and pathway for success
• Know how to effectively influence to better achieve goals • Create the right mind set to drive success, accessing the
amazing power of your brain • Spot opportunities for growth and leadership roles • Develop your strengths as a leader • Manage behaviour in others• Get results without authority
FACILITATOR: PENNY HOLDEN
Penny Holden brings 20 years business and workplace experience, expertise and knowledge. With an extensive background in behavioural sciences, psychology, education and organisational development and people capability, she applies this in simple and effective ways to her training courses and projects. Penny is particularly recognised for her ability to work with anyone at any level with respect and robust, appropriate learning methods.
To save, check Super Saverclosing dates online
AVAILABLE AS
IN-HOUSE
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Assertiveness, Influencing & Conflict Management for Women
20-21 February 2018, Wellington 20-21 March 2018, Auckland 15 -16 May 2018, Wellington 17-18 July 2018, Auckland 19-20 September 2018, Wellington 30-31 October 2018, Auckland
If you are a manager looking to get things done and get what you need whilst building your credibility and integrity, this is the course for you. Gain a clear understanding of what assertiveness looks like, and what it doesn’t.
KEY LEARNING OUTCOMES:
• See through the common myths around gender communication
• Learn how social conditioning is influencing your communication
• Learn the pitfalls to avoid around communication, credibility and conflict
• The Assertive Woman - this can be you • The art of assertiveness - what does it take to cultivate it? • ‘Assertiveness’ and ‘Aggressiveness’ - what is the difference? • Explore your skills in speaking up, being clear and authentic • Learn to say “no” when you need to and feel great about it • Cultivate your power and influence • Tackle conflict and courageous conversations
FACILITATOR: PAMELA CRONIN
Pamela works with people across a range of roles in organisations - from CEOs, Senior Managers, and Team Leaders to Subject Matter Experts, Administration Professionals, Teams and Volunteers. She has a deep understanding of how Senior EAs and PAs can optimise their value at a Senior Management level, as well as how to approach their roles more strategically.Pamela’s training courses combine rich, contemporary theory and provide activities and practical insights to help participants explore new information and ideas.
AVAILABLE AS
IN-HOUSE
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Leadership Development for Women
6-7 March 2018, Auckland 10-11 April 2018, Wellington 3-4 July 2018, Auckland 7-8 August 2018, Wellington 16-17 October 2018, Wellington 15-16 November 2018, Auckland
Even the most confident and competent women leaders sometimes need time to step away and gain clarity about their roles. This course challenges you to think about your identity as a leader, choose what you want, and work intentionally to make it happen. Learn how you can strategically position yourself within the wider organisation as an influential and proactive leader.
KEY LEARNING OUTCOMES:
• Integrate the skills of management and leadership for maximum effectiveness
• Understand your personal power and where it comes from • Using 110% presence to radically improve the quality of your
relationships • From the office to the boardroom - operating across the
whole organisation • Work/life balance - a critical issue for female leaders • Learn to lead a team • Learn to stand up for yourself when your leadership is
challenged • Build resilience to get you through the hard times • Learn approaches to negotiate organisational politics, power
and gender issues • Become the master of opportunity management the
executive team level
FACILITATOR: PAMELA CRONIN
I’ve learned to back myself! It’s okay to shoot for the moon. I will assess what strategies are
appropriate to better lead my people
NICOLA DEMAINE, WOMAN’S FOOTBALL DEVELOPMENT OFFICER, OCEANIA FOOTBALL CONFEDERATION
AVAILABLE AS
IN-HOUSE
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Partnering with your ManagerAs Executive Assistants, Personal Assistants and Administration professionals today are more closely involved with managers in decision making and problem solving at work, it’s not surprising that you might find yourself increasingly called upon to communicate, plan, solve problems and make decisions on behalf of your manager. Designed to enhance and improve your ability to support your manager and position, you’ll understand and learn techniques to be more effective at anticipating your managers’ needs, deal with prickly personalities, gain confidence, build trust and be more empowered to proactively manage situations that will impact on your manager.
KEY LEARNING OUTCOMES:
• Defining your role and partnership with your manager• Getting more autonomy and authority to handle information• Understanding personality and its influence on types of
behaviour• How to establish cooperation and compromise with prickly
personalities• Gaining your managers trust in problem solving and decision
making• Learn to represent your Manager in a professional manner
IN-HOUSE TRAININGAll our courses are available as an in-house option for groups. If you have a team who require professional development, call one of our L&D Consultants today
to discuss your needs: 09 912 3616
Brightstar.co.nz/inhouse
AVAILABLE AS
IN-HOUSE
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Essential Finance Skills for EAs & PAsOn completion of this course, you’ll be able to understand and efficiently organise day-to-day financial administration and be able to support your manager by interpreting financial information and preparing budgets for small projects. You’ll also gain key skills to fast track your career. This course has been specifically designed for EAs and PA and assumes no prior financial knowledge.
KEY LEARNING OUTCOMES:
• Understand core financial systems and processes, including financial reporting, budgeting and auditing
• Manage day-to-day finance administration and purchasing for your area
• Deal with creditors and debtors effectively• Put together a budget for your area or cost center• Understand budget and cost center statements• Apply accounting rules and make accruals• Understand credit control• Interpret basic financial statements• Understand how GST and FBT (fringe benefit tax) apply
WHO SHOULD ATTEND
• Executive Assistants• Executive Secretaries• Personal Assistants• Legal Secretaries• Office Managers and Admin Managers who have mastered
the basics of day to day finance and administration and want to understand higher level issues such as how to budget, how to manage costs and how to interpret cost centre reports
AVAILABLE AS
IN-HOUSE
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Time & Priority Management Successful people have infinite capacity for achievement, yet all too often they are frustrated by interruptions, meetings and last minute demands on their time. The urgent squeezes out the important and people can end up working harder, not smarter, getting tired and achieving less. Most of us can benefit from taking time out to reassess our priorities and working methods - and that’s exactly what this highly practical course has been designed to do.
KEY LEARNING OUTCOMES:
• Identify the key aspects of time management that you personally need to work on
• How to focus on high payoff activities • Develop a robust prioritisation strategy • Setting and achieving your goals • Maximise your outcomes from interactions with others • Learn to manage interruptions • Regain control over your workload • Handling your paperwork and electronic overload • Kicking procrastination into touch
“I contacted Brightstar with a nonstandard, specialised training request. Brightstar were
great to work with and went above and beyond to arrange, facilitate and tailor the
training to suit our specific needs. I look forward to working with the Brightstar team
in the future.”CHRIS HARGREAVES, SHUTDOWN MANAGER,
FONTERRA AND DEVELOPMENT MANAGER
AVAILABLE AS
IN-HOUSE
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Project & Event Management for EAs & PAsThe role of an EA/PA is characterised by the ability to juggle multiple tasks - in any given day you may be involved in the organisation of meetings and conferences or be asked to play a part in the roll out of a new IT or administrative system.
If your responsibilities include event management and autonomous/departmental projects, ensure you understand the life cycle, planning & evaluation frameworks that exemplify a true event & project management professional.
Learn about these frameworks in the context of the EA/PA environment where projects & events must be coordinated and completed within the scope of a busy administrative and responsive role.
KEY LEARNING OUTCOMES:
• The differences between a project and an event• Understand the key needs and drivers behind the brief• The planning framework for a successful event• Break activities into parts so you can accurately assign
schedules & costs• Important steps in the management process• Remaining flexible and contingency planning• Project Stages, Project communication; Project timings• How organisation and delegation can help to manage your
regular workload and minimise stress• Maximise organisation with event specific
documentation and toolkits• Risk Management- Identifying, anticipating,
managing and minimising risks• The importance of post event evaluation,
review & closure
Learn the techniques to help you plan and manage a stress free, memorable and effective event.
AVAILABLE AS
IN-HOUSE
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In-House Trainingis a great option!
BENEFITS OF FLEXIBLE IN-HOUSE TRAINING
In-house training is customisable, time and cost effective and produces the greatest business and
people performance improvement.
HOW IT WORKS: WORKING WITH YOU
Brightstar provides expert consultation, supportand advice every step of the way, from inception
through delivery and evaluation.
We work fast and can deliver all your training needs within a very short timeframe.
Call our team of L&D Consultantson 09 912 3616 today.
PUBLIC COURSES
Training individuals - Our public course calendar is extensive, so we’ve got a course for virtuallyeveryone in your organisation in Auckland,
Wellington & Christchurch. Our training facilitatorsare experts and our courses are consistently rated
Excellent by our customers.
Brightstar.co.nz/calendar
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ASK ABOUT OUR GREAT SAVINGS
Supersaver (SS) DiscountBook early and save $300
Bring a colleagueSave $300 on each additional delegate
(Bookings must be made at the same time, from the same organisation, on the same course)
HOW TO REGISTER
PHONE 09 912 3616
WEB Brightstar.co.nz/eapa
Prices above are excluding GST. 2.5% credit card surcharge applies.
PRICES SUPERSAVER (SS) LAST MINUTE
2-DAY TRAINING $2099 $2399
1-DAY TRAINING $1199 $1499
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Brightstar.co.nz/eapa
New skills. New thinking.
Brightstar Ltd PO Box 31 506, Auckland 0741Brightstar Training is a trading division of Conferenz Ltd. Copyright © 2017 Conferenz Ltd.
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