effective project management support using social software

Effective project management supportusing social softwareHenk-Jan van der KlisRick Mans

| Technology Services

Introducing ourselves

Effective project management support using web 2.0 tools

M/39/NL@hjvanderklis

www.henkjanvanderklis.nl

| Technology ServicesEffective project management support using web 2.0 tools

Recapitulation•Projects

•Project management•Web 2.0

•Social software

Evolutionary points of view

Social software supportsproject management

• Contact management• Communications

• Collaboration• Track & trace

Key elements of project work

People

Processes

Effective project management support using social software

Project management approaches

Top-down approach Inflexibility Bureaucracy Overall control Imposed processes External motivation

Bottom-up approach Flexibility Agility Collaboration Team-driven process Internal motivation

Project management 2.0 Control and Collaboration Clarity of project goals Visibility of internal organizational processes Coordination and collective intelligence

Recapitulating Web 2.0 – Wikipedia ‘definition’

Commonly associated with web development and web design that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.

Examples include web-based communities, hosted services, web applications, social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.

Allows its users to interact with other users or to change website content, in contrast to non-interactive websites where users are limited to the passive viewing of information that is provided to them.

Web 2.0 > Social media > Social software

Social software are ways to supportand capture communications,

conversations or collaborative work asa by-product of free-form interaction

and open participation, especiallywhere large numbers of loosely

connected individuals are involved.

Gartner, Hype Cycle for Social Software, July 2009

Social media are media designed to bedisseminated through social interaction,

created using highly accessible and scalablepublishing techniques.

Wikipedia

Co-creation, peer production: wishful thinking?

52% inactives, 33% passive spectators,only 13% actual creators.

“For the majority of users, their activity is anythingbut a communal effort towards

a shared cause; they may participate simplyto satisfy their individual curiosities or because

they are interested in the same product, brand, band or topic.”

“most people who visit user generated content sitesare ‘driven’ there by (viral) forms of social media

(‘friends’ networks) or by plain marketing mechanisms…hype from networking activity.”

“The logic of culture (collaboration, collectivism,user participation) undercuts the logic of economics

(shareholders’ value, company profits).”Wikinomics and its discontents

Would it be different using in-company services?

Forrester’s breakdown of US online user activity

90-9-1 rule: participation inequality

Would it be different using in-company services?

Gartner’s Hype Cycle for Social Software July 2009

High Performance Workplace Hype Cycle July 2009

On the Rise • Social Mining and Social Intelligence • Ubiquitous Collaboration

At the Peak• Enterprise Mashups• Federated Search• Web-Based Office Productivity Suites• Expertise Location and Management• Social Software Suites• Unified Communications and Collaboration

Climbing the Slope• Wikis

High performance workplace?

Daily insightful cartoon by Capgemini Germany’sOliver Widder a.k.a. @GeekandPoke, geekandpoke.com

Traditional project management tooling drawbacks

Control focusedComplexHard to adopt company-wideOverpriced

Challenges to ‘project management 2.0’ tooling

Communication focusedSimpleEasy to adopt company-wideFree or low-priced

Yammer – intra-company microblogging

October 2009:• 4,315 users• 286 groups

Large user groups in the Netherlands, Nordic countries, India, UK

A proven stepping stone for:

• Updates to Cwiki• Q&A• Worldwide relationships• Assignments• Reference searches

Cwiki – intra-company wiki

13,339 content pages 13,874 files uploaded. 38,934,813 page views 240,383 page edits.

• 6.77 average edits per page

• 161.97 views per edit. 30,928 registered users

SOCIAL SOFTWARE SUPPORTS PROJECT MANAGEMENT

Contact managementCommunications

Contact management: MS Outlook more social

Purpose Application / add-in

Contacts management

Information search Mobile synchronization

Contacts Calendar Tasks

LinkedIN Outlook toolbar Plaxo toolbar Xobni Gist XING UNYK Xobni iPhone (via iTunes) BlackBerry via Desktop Manager Windows Mobile Device Center Nokia pc suite Google Sync Soocial UNYK

Social software integrated into Microsoft Outlook 2007

Contact management: social in the cloud

Communications facilitating team collaboration

GIMS+ (Group Instant Messaging Service)• Microsoft Office Communicator 2007• Microsoft Office Live Meeting

Microsoft Office Communicator 2007• Instant messaging• pc2pc calls (Communicator Call)• Send e-mail to contact• Schedule meeting with contact• File sharing

• Microsoft Office Live meeting• Status visible in Outlook, SharePoint• Out-of-office alerts visible

Microsoft Office Live Meeting• Webinar, webcast or virtual presentation to share content• Audio and video• Content sharing e.g. presentations• White board• Share notes• Polls

• Participants can be from bothCapgemini and non-Capgemini

• Participants need freeOffice Live Meeting Client

• Both scheduled and instant meetings• Lotus Notes add-in available

Vendor Platform / application

Atlassian Central Desktop Cisco WebEx IBM Lotus*

Jive Software Microsoft* MindTouch Novell Open Text Socialtext Traction Software

Confluence Central Desktop Connect Connections, Mashups, Notes, Quickr,

Live Engage SBS (formerly ClearSpace) Office SharePoint Server 2007 2009 Enterprise Teaming ECM Suite SocialText TeamPage

Examples of collaboration software platforms

Gartner Magic Quadrant for Social Software

Social software to track & trace project ‘stuff’

Task management Time management Project file Standards & templates

Implementing social software

Rick Mans (Capgemini): Building a community Patrick Savalle (Sogeti): TeamPark – building Intelligent

Organization Erwin Blom (The Crowds): Handboek Communities

E-mail isn’t dead, but has been abused too long

Traditional inbox overflow• Tasks• Status updates• Partial conversations• CC and BCC• Change requests• Newsletters

More effective ways• Inbox zero• Getting things done workflow• Email-integrated solutions• E-mail as intended

Added value of social softwareto project management

Don’t underestimate degreeof non-participation

Take implementa-tion seriousEliminatewaste Effective project management support using social software

www.capgemini.com

effective project management support using social software

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