emerging hr technologies and how they are changing the hr ... · “the hottest trends in hr...

Hollywood, CA

April 22-25, 2015

Emerging HR Technologies and how they are changing the HR Landscape for the better.

• Explore the evolution of Human Resources & how technology has responded…or leads the way?

• Review how technology has impacted the different disciplines of Human Resources

• Applicant Tracking & Talent Acquisition

• Digital Talent Acquisition

• Social Influences

• Video Technologies

• Performance Management

• Traditional Appraisal Model vs. New Methodologies

• Employee Engagement

• “Flipped Meetings” & Learning

• Wearable Technologies – Google Glass

• ERP’s vs. Affordable Talent Management Technologies

• Building your own HR Technology Strategy

Agenda

How has HR technology evolved?

Evolution of Human Resources

Personnel Management

Human Resource

Management

Strategic Talent

Management

Why the shift?The purpose has changed. - focus on a more comprehensive approach to managing talentThe audience has changed. - the primary users have become managers and employeesHR technology has progressed. - a new category of software called an integrated talent management suite

Strategic Talent Management

Talent management is the science of using strategic human resource planning and employee engagement to improve business value and to make it possible for companies and organizations to reach their goals.

A talent-management strategy needs to link to business strategy to make sense.

Human Capital Institute © 2013

Strategic Talent Management = Results

87% more capable of

hiring the best

109%

more capable of

retaining high

performers

higher revenue per

employee26%

“The Hottest Trends in HR Technology…and many are disruptive”

– Josh Bersin, Forbes

1. The Convergence of Talent Management and ERP is Here.

2. User Experience is The New Battleground

3. “Taps Replace Clicks” - Mobile is The Platform, Not A Platform

4. Big Data Talent Analytics Tools Have Arrived

5. HR Vendor-Provided Middleware is Becoming a Standard

6. MOOCs and New Learning Modalities

7. Evolving Assessment Science and BigData are Changing The Way We Source

8. Video and Social Everywhere

9. Watch for Wearable Computing and The Internet of Things

Bottom Line: HR Technology Is Changing Fast

Employee Life Cycle

Source: Bersin by Deloitte

Applicant tracking systems

http://www.capterra.com/applicant-tracking-software/

• Job Boards:

Shift to,

• Search:

• Social:

Here’s what’s trending in Recruiting- Kris Dunn, Workforce.com

LinkedIn users

Users in the United States

Percent of users that check LinkedIn daily

Percent of LinkedIn members who have never worked at a company with more that 200 employees

Number of students and recent grads that are on LinkedIn

300 million 100 million 40%

59%

30 million

Monthly active users

Total number of daily active users

Percentage of millennials (15-34 year olds)

that use Facebook

Percent 18-29 year olds in the U.S. that have a Facebook account

Percentage of the Class of 2014 that use Facebook

1.3 billion (70% only use mobile)

829 million

66%

84%

87%

9 ways HR & Recruiting technology will evolve in the next 4 years

- Heather Huhman, TLNT.com

Millennials will dictate evolution in HR Tech

Social capabilities integrated into the platforms

Employer value proposition, branding will be real recruiting difference

Video will impact HR technologies

• Candidate Engagement Tool– At career website and job postings– Educate applicants; more engaged and informed applicant– Showcase the company culture & branding

• Video as a screening tool– Video cover letters, video resumes, video/web interviews

• Video as an interview tool– Long distance and/or high convenience interviews

• Video as an onboarding tool– Education tool leveraged both prior to and immediately after a

new hire’s start date– Get to know the organization, make the right first impression

• https://www.youtube.com/watch?v=Fxou6IvoN7M

White Paper – “Video Technology in the modern recruiting process”

Performance Management

“Traditional” Performance management Model

Manual / Paper Based

Target Strategy

Stack Ranking

“Look Back” Performance Reviews

Manager Only Appraisal

Employee Self Appraisal

Performance Management Technologies

Replace "rank and yank" with coaching and development

Only 8% of companies report that their performance management process drives high levels of value

58% percent said their current Performance management process is not an effective use of time.

Organizations where employees review their personal goals quarterly—or even more often—were nearly four times more likely to score at the top of Bersin by Deloitte’s Total Performance Index.1

Employee self-appraisals, anytime Performance management process should focus on continuous

coaching and development, rather than competitive evaluation.

Performance Management is broken – Alex Nabaum

“New” Performance management Models

Electronic vs. Paper

Move to “Social Performance”

Eliminate “Look back” Performance Reviews

Real-time recognition

Managers learn to give immediate feedback

Public recognition for notable accomplishments.

Competition & “Gamification”

Performance Management

http://www.capterra.com/performance-appraisal-software/

What to look for? Performance Management Platform•Web based•360 Degree Feedback•Ad Hoc Reviews•Alerts / Reminders•Appraisal History Tracking•Competency Tracking•Custom Rating Scales•Custom Review Forms•Employee Self Service•Goal Setting / Tracking•Individual Development Plans•Peer Appraisals•Review Form Templates•Self-Appraisals

Employee Engagement

Organizations that have engaged employees:

• 85% more sales than the competition• 26% higher gross margin over

competition• 4X growth of earnings per share over

competition

Where can you engage employees?

Engagement - HR Answers: Motivating Millenials- Ari Bixhorn, senior vice president of Panopto

“Flipped Classrooms & Flipped Meetings” Organizer shares presentation with attendees ahead of time Organizers can also use video as a simple way to quickly record and

share a post-meeting summary with action items and next steps. http://panopto.com/features/screen-recording/ http://camstudio.org/ (open source / free streaming video software)

Social learning record video training sessions & assignments to demonstrate

comprehension and share best practices with classmates.

IBM found participants learned 5X more material at one-third the cost of instructor-led training.

Creative ways to engage with wearable technologies

Google Glass in the credit union

Brett Wooden, SVP Marketing & Innovation, CY-Fair FCU, Houston, TX

28

Where could we use Glass?

Training

Conferences

Collaboration

Virtual Meetings

Facial recognition

Recruiting

HR’s technology dilemma

• Duplication• Manual Processes• Disparate Technologies• Limited Reporting

ERP evolution

“Hire to Retire” TechnologyHRIS or Integrated Talent Management Suite

Web-based, hosted solution with self-service portal Ability to post jobs, streamline recruiting &

onboarding Centralizes all employee & administrator activities Employees can complete new hire, open

enrollment, and qualified events Clock In/Out and Manager approval all centralized

and integrated with payroll Time off balances can be viewed, leave can be

requested and approved Weighted Performance management, aligned with

institutional goals, with employee self assessment

“Social” attributes Align HR as a business partner Collaboration across organization Unified user experience Mobile capabilities Electronic employee record / profiles – digital

identity Employees are engaged in all aspects of HR Actionable intelligence with real-time reporting

across the organization Reduced risk to compliance related

Employee Portal

Benefits Mgmt

Time Off Tracking

Time & Attendance

Applicant Tracking

Performan Mgmt

Advanced Reporting

Are you too busy to improve…?

Building a tech strategy & roadmap

What’s Needed for Your Organization:

What’s Needed for Your Staff:

What’s Needed for Your Strategy:www.woodenconsulting.net

Contact Information

Christopher Fisher, Vice President – CU People, Inc.(281) 243-6450cfisher@cupeople.comwww.linkedin.com/in/fisherchristopher/www.cupeople.com

Resources• http://www.hci.org/• http://home.bersin.com/• http://www.forbes.com/sites/joshbersin/2013/10/21/the-9-hottest-trends-in-hr-technology-and-many-

are-disruptive/• http://www.workforce.com/articles/20580-heres-whats-trending-in-recruiting• http://expandedramblings.com/index.php/by-the-numbers-a-few-important-linkedin-stats/#.VA8thmd0zIU• http://expandedramblings.com/index.php/by-the-numbers-17-amazing-facebook-stats/#.VA8tymd0zIU• http://www.gartner.com/technology/home.jsp• http://www.capterra.com• https://www.youtube.com/watch?v=Fxou6IvoN7M

• http://www.tlnt.com/2012/11/01/9-ways-hr-recruiting-technology-will-evolve-in-next-4-years/• http://www.icims.com/resources/whitepaper/video-technology-and-the-modern-recruiting-

process#.VA8uxmd0zIU• http://panopto.com/features/screen-recording/• http://camstudio.org/• www.woodenconsulting.net