emerging trends in digitisation in public transport · 2018-09-07 · delhi integrated multi-modal...
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Delhi Integrated Multi-modal Transit System Limited
Joint Venture of Govt. of NCT of Delhi and IDFC Foundation
An ISO 9001, 14001, OHSAS 18001,ISO 27001 & CMMI L3 Certified Company
Emerging Trends in Digitisation in Public Transport
Date: 30th August 2018Event: Bus World, Bengaluru Speaker: Arnab K Biswas, Head-IT
DIMTS Overview
DIMTS
Vision
Mission
Core Competence
2
DIMTS’ expertise, including in Digitalizing Transit Payments
Transport
Planning
• Comprehensive
Mobility
Planning
• Urban Mass
Transit Corridor
Planning and
Design
• Traffic
Simulation
• Route
Rationalization
• Planning of
pedestrian and
NMV
Infrastructure
• Parking
Advisory
Services
• Policy
Advisory
• Feasibility
Analysis
• Project
Structuring
• PPP Advisory
• Bid
Documentatio
n
• Bid Process
Management
Engineering
• Design
• Project
Management
• Independent
Engineering
Services
Road
• ISBTs
• Depots
• Bus Queue
Shelters
Operations
• Bus
Concession
Management
• BRT Corridor
Management
• Smart-card
Issuance
Management
• Parking
Management
• Terminal/ Depot
Management
Transport
Technologies
• Vehicle Tracking,
PIS, PAS
• Electronic Ticketing
& Automatic Fare
Collection System
• Electronic Toll
Collection
• Bus Fleet
Management
System
• Smart Phone
applications
• Data Analytics
• E-Governance
• Intelligent Signaling
Railways
• Alignment and
Track design
• Railway Siding
• Signaling
End to End Solutions for Land Based Transportation
Plan-Design-Supply-Install-Test-Commission-Operate
MOU with NPCI
DIMTS IT Solutions Portfolio
Digitalization of
Bus Operations
Water Tanker Management System
Vehicle Tracking System
Transit Operations Research & Analytics
Mobile Solutions
Digital Fare Collection Solutions
Telematics 2.0
CAN Bus/ OBDII
Digitizing Public Transportation5
Trends & Practices - On Board Ticketing
Tap-in Tap-out
Voice
Leads to better route and
ridership analytics, and
eventually to Route
Rationalization when viewed
with AVLS data.
Trends & Practices - Off Board Ticketing
Ticket Media Validation
Voice
Be - in
Be - out
Passengers
Banks, PPIs
Transport Undertakings
Mobile Ticketing Platform – Built on BHIM UPI
• Simple to Use
•
•
•
•
Journey Detail
Payment interface
Validation in Bus
Leading Digital Fare Collection implementations across the globe
Overall Observations from the Global Case Studies
•
•
Why Open Loop
Banks
–
–
–
–
NPCI
–
PTO/ SRTC
–
–
– PTO can continue to focus on core business – transit, while the banking
partners manage the card lifecycle and operational aspects such as issuance,
maintenance, blocking, customer accounts, grievances, key management etc.
Why Open Loop? – Cost and Time to Market perspective
Transit – Tap and Go Other Cases – Taxi, Museum,
Parking, Tolling
E-Wallet: In Store and On Line Government and Utility Payment
Form
Factor
Contact &
Contactless
Card
Wearable
Devices
Mobile
Wallets
Open Loop: Multi-mode | Multi-Channel | Multi-Form: Higher adoption
And the biggest benefit of Digital that nobody told you!
Has Bank
Account
No Bank
Account
Smart
Phone
User
Feature
Phone
Users
No Mobile
Phone
~ 900 m Mobile users in India
One in Two Feature Phone Users in India Intend to Buy a 4G Feature Phone in Next 6 Months: IDC
KYC! For the first time, an
opportunity to know your
customer better, to profile him/
her and serve appropriately!
You are welcome… :-)
Current Status of Open Loop Cards in India
National Payments Corporation of India (NPCI) National
Common Mobility Card
Projects Launched
City Bank Status
Projects In Progress Upcoming Projects
City Bank
Readiness of Digital Fare Collection in SRTUs in India
Total revenue – INR 510 Billion
Total no. of tickets – 25 Billion
Less than 4% of payments made digitally
**Performance report for FY 14-15:
Payment Ecosystem
OperatorCommuter
•
•
•
•
•
•
•
•
•
Key Challenges / Issues in SRTU’s
Key Benefits17
Commuter
• Interoperability
• No Currency
denomination
challenges
• Speed of transaction
• Security
• Tailored products
• Distribution Channel
• Usage
• Top up
Transport Department
• Monitoring and
Compliance
• Revenue Management
• Commuter Profiling
• Product Configurations
• Dispute Management
• Audit & Transparency
• Optimization of
Operations, costs,
routes etc.
Modal Agencies
• Operational Efficiencies
• Quicker Settlement
• Fraud Deterrent
• Loss Reduction
• Fake Currency
• Theft
• Commuter Behaviour
• Regulatory Compliance
• Audit & Transparency
• Revenue Management
Possible Quick Win for STUs
Electronic Ticketing System
Acquiring Bank
NPCI Clearing House
Issuing Bank
STU should have Electronic Ticketing systems in place
Decide on acquiring bank & integrate
This payment infrastructure is already in place from banking
organizations.Issuing Banks will take care of card
penetration.
Integration with acquiring bank
NETC FASTAG- Key Actors
Issuance PoS
Customer purchases TAG and Loads Issuer Host Details loaded
Acquirer Host
Issuer Bank
Toll Plaza
IssuerRole
AcquirerRole
Cash Flow
1 2 3
1 2 3
4
7
5
68
RFID TAGS
Plaza SI System
Toll Operator
Trip Initiated
A word on NETC FASTAG
DIMTS’ Acquiring Platform is helping manage 60+ Toll Plazas across India.
DIMTS’ Issuing Platform is getting hundreds of thousands of commuters zip through the plazas.
1st and only to introduce Cluster Scheme in Urban Bus Transport in India
1400 + / 10,00,000 Cluster buses carrying > 1 m passengers / day
1700+ ETMs, compatible with CMC, deployed in Cluster buses
1,00,000+ No of Public Service Vehicles being tracked and monitored
90,00,000+ Smart cards for DLs / RCs issued in Delhi
3M / 32 Designing national solution for security tracking in 3 million vehicle with
control centres across 32 cities under Nirbhaya Project (MoRTH)
500+ Kms of Railway Planning / Design / Construction supervision
120+ No of Parking lots design / O& M ( On-street /Off-street/MLP/Automatic)
18+ No of ISBTs / MMTCs / Bus Terminals ( Planning/Design/ PMC)
4 / 12 No of Monorail / BRTs project studies
DIMTS ... in Numbers
Few Key Clients….
Municipal
Corporation
of Delhi
Ahmedabad Municipal
Corporation
NCRPB
Delhi Transport Corporation
Open loop cards – high level architecture
Metro
Bus
Auto
ParkingFerries
Cycle Sharing
Mono Rail
MULTIMODAL
Open Loop: Easily extendable to other operators & integrated ticketing
• National Payments Corporation of India (NPCI)
•
•
NCMC Specifications from NPCI
Card based Tap and Pay is the recommended form factor for Urban SRTU’s
Account Based Payments pose a financial risk to operator and bank
Stored Value based Payments is the recommended option in the Indian context
Commuter
Issuance
Payment Ecosystem
OperatorCommuter
Ticketing & Validation
Top up / Recharge
Recommendation for Digitalizing Fare Collection
Banks | Payment Banks | PPIs
Backend
DB
GPRS Link
Secure server & authorization online
Visa /
Mastercard /
Amex / Rupay
Reader –
EMV/NFC
Customers
Bank
Merchants
Bank
Communication Channel
Reconciliation
Extending non – EMV Ticketing devices for Open loop Cards
Way Forward
✓ Has to be in the interest of the commuter
✓ To be owned by regulators
✓ Allows for intermodal adoption
✓ Extendable to National Smart Mobility Card
✓ Leverages existing payments infrastructure
✓ Form factor agnostic model
– NFC based Mobile Phones
– Smart Cards
– Wearable devices
✓ Bank & OEM agnostic
✓ Low entry costs – self sustainable solution
28
ETM Backend/ AFCS
Fare Rule
Service Type
Journey Detail
Payment interface
Validation in Bus
ValidationNFC
QR Code
Token
Payment OptionBHIM
UPI
AEPS
Other PPI
Journey Planner
Route Information
Bus Schedules
Seat Availability
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