emotional intelligence 2.0

EMOTIONAL INTELLIGENCE 2.0By Travis Bradberry & Jean Greaves

Alley CheungWMBA 5729 Emotional Intelligence at WorkDr. S. Holt

The Big Picture• Emotional Intelligence (EQ) is critical

to your success• Increase EQ with four core skills• Build the skills into strengths• To exceed goals and achieve fullest

potential• Only 36% of people can accurately

identify their emotions• EQ accounts for 58% of performance

in all types of jobs

• P.15

Self-Awareness• Ability to accurately perceive your own emotions• Understand your tendencies across situations• Requires a willingness to tolerate the discomfort of

focusing on feelings that may be negative• The more we understand the beauty and the blemishes,

the better we are able to achieve our full potential

Self-Awareness Strategies

Self-Management• Ability to use awareness of your emotions• To actively choose what you say and do• Develop an increased capacity to respond effectively to

your emotions

Social Awareness• Ability to accurately pick up on emotions in other people• Understand what is going on with them• Perceiving what other people are thinking and feeling

Relationship Management• Ability to use your awareness of your own emotions and

those of others• To many interactions successfully

Latest Discoveries in EI

2003 2004 2005 2006 2007 200873

74

75

76

77

78

79

80

EMOTIONAL INTELLIGENCE

AVER

AG

E EQ

SELF-AWARENESS

SELF-MANAGEMENT

SOCIAL A

WARENESS

RELATIONSHIP M

ANAGEMENT70

72

74

76

78

80

82

84

MALEFEMALE

AVER

AG

E EQ

GENDER DIFFERENCES IN EQ

GENERATION Y GENERATION X BABY BOOMER TRADITIONALIST6062

64

666870

7274

18 - 19 20 - 29 30 - 39 40 - 49 50 - 596062646668707274

SELF

-MA

NA

GEM

ENT

LEVE

L

SELF

-MA

NA

GEM

ENT

LEVE

L

GENERATIONS

AGE

SELF-A

WARENESS

SELF-M

ANAGEMENT

SOCIAL A

WARENESS

RELATIO

NSHIP M

ANAGEMENT0

102030405060708090

CHINAU.S.A.

EQ SKILLS

EQ L

EVEL

Use EI Skills to…• Know yourself• Understand others• Make better decisions• See and seize opportunities• Identify problems before they escalate• Manage difficult situations and conversations

Recommendations:• Buy the book • Do the Emotional Intelligence Appraisal test• Use the strategies to work on your EQ skills• Choose an EQ mentor• Learn and practice• Take the test again• Compare your EI scores!