emotional intelligence crna
Post on 14-Apr-2017
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Emotional Intelligence:
Leverage in theWorkplace
GREG EAGERTON, DNP, RN, NEA-BC
Discussion Objectives
Defining Emotional Intelligence (EI) Identifying the four skills of EI Identifying strategies for enhancing EI Implications for the workplace
Definitions
A person’s ability to understand their own emotions and the emotions of others and to act appropriately based on this understanding
Ability to manage emotions in one’s self and in others in order to reach desired outcomes
Three Factors Affecting Behavior
Personality
Intelligence Quotient (IQ) Emotional Intelligence (EI)
Four Skills of Emotional Intelligence
Self-Awareness
Self-Management
Social Awareness
Relationship Management
Self-Awareness
Your ability to accurately perceive your own emotions in the moment and understand your tendencies across situations
Just thinking about self-awareness helps you improve this skill
When you have this skill, the other EI skills are easier to use
Self-Management
What happens when you act – or not act.
Your ability to use your awareness of your emotions to stay flexible and direct your behavior positively
Social Awareness
Your ability to accurately pick up on emotions in other people and understand what is really going on with them
Listening and observing are the most important elements of social awareness
Relationship Management
Your ability to use your awareness of your own emotions and those of others to manage interactions successfully
Relationship management poses the greatest challenge for most people during times of stress
Improving Your EI
Select one EI skill to work on Pick three strategies to begin
using for your chosen strategy Choose an EI mentor Keep the following in mind as
you apply your chosen strategies:
Improving Your EI (cont.)
Expect success, not perfection Practice, practice, practice Be patient
Example of Strategies
Social Awareness Strategies: a. Greet people by name b. Watch body language c. Live in the moment d. Practice the art of listening
e. Catch the mood of the room
Implications for the Workplace
Improved communication Improved teamwork Improved patient care Improved patient safety Improved work life
Questions?
Gregory.Eagerton@va.gov
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