emotional intelligence presentation wharton school wpwp

Management ConferenceJune 28, 2009

Raj ChintapalliRajesh Vasanth Barre

Manoj Bhave

Emotional Intelligence

“The Essence of a Leader”

Emotions

• State of Mind• Conscious mental

reaction • Physiological and

cognitive interpretation• Natural human trait• Contagions• Must for survival

The main purpose of the innermostpart of the brain is survival.

Amygdala isdeep within the most elemental partsof the brain.

Intelligence• Latin word: intellegere • Typically focused on

– analytic reasoning– verbal skills– memory– judgment

“We should take care not to make the intellect our god. It has, of course,

powerful muscles, but no personality. It cannot lead, it can only serve.”

- Einstein

Emotional Intelligence

• Ability to perceive emotions• Ability to regulate emotions• Ability to perceive gut feeling (intuition)• Ability to understand emotions to build

relationships - Family - Business - Teams

Emotional & Cognizant Intelligence • Cognizant Intelligence

– Contributes 20% career success

– Stops growing after teens

• Emotional Intelligence – Contributes 80% to

career success and life fulfillment

– It is learnt and can be Mastered

Lack of Emotional Intelligence

• Easily irritated• Quick strong

reactions• Easily distracted• Strong emotions • Lack of Empathy• Chronically distressed

EmotionalIntelligence

Self Awareness

Social Skills

Managing Emotions

Motivation

Empathy

Constituents of Emotional Intelligence

Self awareness

• Self assessment • Knowing one’s worth

and capabilities• Reading one’s

emotions • Recognizing the

impact of emotions

Managing Emotions

• Controlling disruptive emotions

• Acclimatization • Optimism• Readiness to act • Smoke Alarm

Motivation

• Optimistic about goals

• Drive to improve performance

• Readiness to act and seize opportunities

Empathy• Sensing others

emotions• Taking active interest

in others concerns• Developing greater

interpersonal sensitivity

Social Skills

• Relationship management• Organizational awareness• Service• Influence Others• Building Bonds• Collaboration

Emotional Intelligence

Managing Emotions

Self Awareness

EmpathyMotivation

Social Skill

Good Leader

Leader without EI?

• Awful Boss• Low team Morale • Intimidating team

members• Risks to goals• Zero innovation • Greater attrition

Leadership "Leadership is ultimately about creating a way for

people to contribute to making something extraordinary happen“ - Alan Keith (Genentech)

Leader • Models the Way• Inspires a Shared Vision• Challenges the Process• Enables Others to Act• Encourages

Leading others..

• Managing effective teams and workgroups

• Building and maintaining relationships

• Developing others• Communicating

effectively

Is Leadership = EI?

• Congruency of personal values and ethical behavior

• Self-awareness, self-management and motivation

• Awareness of others and social environment

• Building relationships and working well with others

Peter Drucker and Daniel Goleman

“Your foremost job as a leader… is to take charge of your own energy and then help orchestrate the energy of those around you”

“In any human group the leader has maximal power to sway everyone’s emotions…The effects of primal leadership extend beyond ensuring that a job is well done. Followers also look to a leader for supportive emotional connection – for empathy.”

EI Application

• Overcoming obstacles• Building networks• Managing conflicts• Gaining power and

Influence

Obstacles and EI…

• Obstacle is something that impedes progress or achievement

• Opportunities to show your gut

• Needs Motivation, a trait of EI

Networking and EI…

• Cultivation of productive relationships

• Relationships are with people

• Needs to have Social skills , a trait of EI

Conflicts and EI…

• Antagonistic state or action (as of divergent ideas, interests, or persons)

• Opportunities to show your stand by what is right

• Needs Self awareness, a trait of EI

Experience …

• Todd Ramey, Executive Director, Midwest ISO.– “Learning what not to do is as good and as

important as what to do”• Ed Kelleher, founder Kelleher associates

– Listen, Ask, Tell and Sell”– “Own your emotions”

• Anil Kumar, CEO, R Square, Inc– “A must for healthy relationships and building

effective teams”

EI is DR-DEAR

•EI is DR-DEAR•Diagnose – Regulate•Diagnose-Empathize

•Appropriately-Respond

Questions?