emotional intelligence - softskills - scci'14

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Emotional Intelligence

SoftSkills’14

IQEQVSintelligence quotient

Emotional quotient

Emotional Intelligence

Daniel Goleman

Emotional Intelligence is : The Capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

Why Emotional Intelligence

4/10

SOCIAL SKILLS !

SUCCESS

20% IQ

80% EQ

working with no motivation

Four in ten are not able to work cooperatively with fellow employees

depends

Misconceptions

Emotional intelligence does not mean

“ Being Nice “

Levels of emotional are not fixed genetically

Daniel Goleman

•Self Awareness •Self Control •Empathy •Social Skills

Self awareness

•Know your emotions and why ?

•Recognize that feelings affect my performance

Self awareness

•You know your goals

• If you don’t know where you’re going, any road will get you there …. Life is limited

• The less aware of what makes us passionate,

the lost we will be

Self awareness

•Accurate self Assessment

•Aware of their strengths and weaknesses

• learning from experience

•Open to receive feedback , new perspective and self development

TEST!!

Daniel Goleman

•Self Awareness •Self Control •Empathy •Social Skills

Self control

• Self confidence• Reduce stress

The ability to handle one’spersonal emotions and to recognize the emotions of others is an intelligence that many believe extends and outweighs the abilities of the IQ .

Daniel Goleman

•Self Awareness •Self Control •Empathy •Social Skills

Empathy

• Sensing what others feel without their saying

• Tone of voice , facial expressions or

any other non verbal ways

How To Show Empathy

Listen

Understand

Develop

Great leaders move us. They ignite our passion and inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision, or powerful ideas. But the reality is much more primal: Great leadership works through emotions.

Daniel Goleman

•Self Awareness •Self Control •Empathy •Social Skills

Recognize

communicate

Trust

Social skills

Social skills

•Resolve Conflict

•Be less critical

•Don't over-think

•Realize that you're not that big of a deal

Thank You !