employees – the true source of competitive advantage in future
Post on 24-Feb-2016
35 Views
Preview:
DESCRIPTION
TRANSCRIPT
Employees – The true source of competitive advantage in future
Inward collaboration
Planned execution Growth
Ankit ChopraIIM Lucknowpgp29356@iiml.ac.in
Ideators
Representatives of the brand
Increasing number of interactions with customers
Company Objective
• Customer centricity
• Stable growth in terms of uncertainty
• Innovation & expansion
• Decreasing risk amidst high competition
Products/services reach consumers through employees
Feedback through employeesCustomer
Expectations
• High service levels in less time
• Decreasing switching costs
• Unknown demands & increasing wants
• Premium service ready
Employees
Employees bridge the gap between company & customer expectations
Inward collaboration with employees – Satisfying basic needs, Increasing responsibility/focus areas & mapping opportunities on per employee basis
Inculcating risk taking cultureEg- Ideating rooms for brainstorming seesoins
A 360degree employee satisfaction model for optimum efficiency
Providing competitive services Improvising on situation Contribute to increasing brand loyalty for the
firm Motivated employees can help reduce
attrition costs for the company Forming a strong network among peers &
industry experts
Update employees skills Motivation is better than compensation More responsibilities to the employee Opportunities & feedback mechanism
Employees as source of revenue generation & reduction of costs
Future expectation from employees & their mode of contribution to the firm will increase manifold
To-do list for managers
Reactive system Proactive system
The new mantra to success Comprehend + Create+ Care =
Conquer
All stakeholders in an organization need a keen sense of vision to beat completion & employees
will play a major role in the same
THANK YOU!!!
top related