empowering the enterprise user in the digital economy

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Wij bedanken onze partners.

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Marc SurinxCIO Terumo Europe@msurinxmarc.surinx@Terumo-Europe.com

E M P O W E R I N G T H E E N T E R P R I S E U S E R

I N T H E D I G I TA L E C O N O M Y

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Corporate Mission

Contributing to Society through Healthcare

We contribute to society by providing valued products and services in the healthcaremarket and by responding to the needsof patients and healthcare professionals.

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Terumo Corporation Terumo Europe

EMEA* Headquarters: Leuven, Belgium

Founded in 1971

Employees: 1.100 & >50% are Road Warriors

Sales: € 481 Million (FY14 ended 03/2015)

Manufacturing in Leuven and Liverpool

14 Sales Offices in EMEA

4 Business Units

*EMEA: Europe Middle East and Africa

Global Headquarters: Tokyo, Japan

Founded in 1921

81 consolidated subsidiaries

Employees: 19.934

Consolidated Net Sales: € 3.5 Billion in over 160 countries

Business: Development, Production & Marketing of Medical Devices & Pharmaceutical Products

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Business Overview

INTERVENTIONALSYSTEMS

MEDICALPRODUCTS

GLOBALPHARMACEUTICAL

SOLUTIONS

CARDIOVASCULARPRODUCTS

WorkHome

The way we interact with peoplein our private life is changing fast

So why do we not change the waywe interact in our workplace?

Collaborate Process

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OLD WORLD wi thout D ig i ta lInformation scarce

Static hierarchiesCompete to win

Individual productivityFocus on planning ahead

Efficiency of process

NEW WORLD wi th Dig i ta lInformation abundantDynamic networksCollaborate to winCollective value creationExperiment, learn and respondEffectiveness of outcomes

the SHIFT

HOW DOES THIS TRANSLATE TO ENTERPRISES?

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Dig i ta l ENTERPRISE SYSTEMSEnterprise Wide SearchAnywhere – Office, Home & on the RoadShare – not Store informationFocus on ease of useAgile, Small steps, Test new Information Discovery & Insight

NEW WORLD wi th Dig i ta lInformation abundant

Dynamic networksCollaborate to win

Collective value creationExperiment, learn and respond

Effectiveness of outcomes

the SHIFT TRANSLATED

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Content location doesn’t matter, Content does

You don’t always know what you don’t know

Personal: your Computer – Tablet – Smartphone = OneDrive for Business

Groups: Workplaces = SharePoint Online templatesInternal & ExternalSelf serviced – Self managed - Centrally governed

Universal: Search respecting user’s access privilegesOn OneDrive = Your dataOn Workplaces = Your Collaboration dataOn Intranet = Our Company portal

Search-driven portals

Content before content location More than search results

Personalized & relevant Discovering new content & Content reuse

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Office 365 Group – Information Sharing

Office Graph - Delve

Identity – internal & external users Apps

It’s about Share information – not storing

Information Discovery

Insights derived from each users behavior, their relationships to content, topics and one-another.

Smart connections between people, content and conversations across Terumo

An extensible intelligence fabric that delivers a new era of information experiences

Information Discovery: User Insight

Insights• User Activity Reports in SharePoint & OneDrive for

Business • New and Modern Charts• Self Service BI - Faster, Easier Data Gathering

&Shaping

Shinkansen - BU specific• Sales &Product info on- & offline• Congress & Learning info• BU News• Customer Rooms• “My” access = OneDrive for Business• Team rooms & Workplace access• My Tiles

Terumo Intranet - Company wide• News• Online information sharing – SharePoint Online• “My” access = OneDrive for Business• Team rooms & Workplace access

Focus on Ease of Use

Team rooms & Workplaces – Teams• Self Service creation & definition• Team information sharing• Files, Calendar, Surveys, Wiki,..• My Documents access

Focus on Ease of Use

OneDrive for Business – Personal• Syncs with My documents on PC• Accessible on any device or browser, anywhere• Unlimited storage

Collaboration between IT, HR & Communications• Define Responsibilities• Involve PMO

How are we managing change?

Change is a continuous process & investment• Think about People, Process & Tools• Design, Implement, Manager, Evaluate

Phased• Proof of Concepts are important• Learn from our mistakes & realign• Start with Early Adaptors

Get management support before you start• Explain that change might also create issues• Always Involve the Business• Create some Bait