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Software Engineering Competence Center

Enabling Business Growth

using Multi-models

Presented by: Madiha Hassan & Sally HassanDate: 17th October 2017

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Agenda

Part (I)

Introduction

Frameworks Helicopter view

Part (II)

Mapping between frameworks

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Recall for happy moment

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Achieve business growth

Performance

Product\Service

Project

Process

Compliance

Regulation

Mandates

Business

Increasemarket share

Improve cost\cycle time

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Decision is needed !!

Agile

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“One size does not fit all”

We need multiple improvement technologies

that are:

Concurrently implemented

At different hierarchical levels

Across different organizational functions

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Why multi-model improvement?

Business challenges are complex, non monolithic

and require the right combination of capability

targeted to business needs.

Using multiple models allow organizations to:

Achieve the outcome appropriate to the type of

work they do (CMMI constellations)

Support governance (COBIT)

Support & enhance IT services context (ITIL)

Develop & sustain quality management system

(ISO9001)

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Challenges

Unclear relationships between technologies

(overlaps\differentiators)

Independent and non-aligned improvement

projects

Technology ownership

Training & resources

Change management

Senior management understanding and

sponsorship

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Harmonization is needed

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Harmonization layers

• Mission

• Technology selection & compositionStrategy

• Robust process architecture and standard processes

• Aligned with organizational mission

• Comprises properties of technologies of interestDesign

• Improvement infrastructure and resources

• Improvement project portfolios

• Measurement system

• Audit and appraisal

Implementation

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Helicopter View

Governance of Enterprise IT (GEIT) &

IT Service Management (ITSM) frameworks

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What is CMMI?

The Capability Maturity Model Integration (CMMI) is

a world-class performance improvement framework

for competitive organizations.

CMMI provides a set of practices for improving

processes, resulting in a performance improvement

system that paves the way for better operations

and performance.

Maturity Level 1(Adhoc\Chaotic)

Maturity Level 2(Managed)

Maturity Level 3(Defined)

Maturity Level 4(Quantitatively Managed)

Maturity Level 5(Optimizing)

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CMMI Constellations

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CMMI V2.0

Mar 18

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What is ITIL?

ITIL (IT Infrastructure

Library) is a public

framework that describes

Best Practice in IT

service management.

ITIL focuses on the

continual measurement

and improvement of the

quality of IT service

delivered, from both a

business and a customer

perspective.

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What is COBIT 5?

A Business Framework for the Governance and Management of Enterprise IT developed by ISACA

COBIT 5 brings together five principles that allow the enterprise to build an effective governance and management framework based on a holistic set of seven enablers that optimises information and technology investment and use for the benefit of stakeholders.

ISACA – Information Systems Audit and Control Association. ITGI – IT

Governance Institute

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Goals Cascade

ISACA – Information Systems Audit and Control Association. ITGI – IT Governance Institute

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Enabling a holistic approach

ISACA – Information Systems Audit and Control Association. ITGI – IT Governance Institute

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COBIT 5 – Process Reference Model

© 2012 ISACA. All rights reserved.

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Separating Governance from Management

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COBIT 5 & Other models

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Differentiation – view (1)

Why

What

How

COBIT

CMMI-SVC

ITIL

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Differentiation – view (2)

Compliance

Process Performance

IT services performance

COBIT

CMMI-SVC

ITIL

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Software Engineering Competence Center

Enabling Business Growth

using Multi-models

Part II

Presented by: Madiha Hassan Date: 17th October 2017