enabling communities of practice: critical success factors

Enabling Communities of Practice:

Critical Success Factors

Randy AdkinsSenior Partner

FACTeamadkinsrn@yahoo.com

Black Knight “What is it like over there?”

Manas AB“Help! How do I load a Landoll TM-1800 de-icer truck onto a C-17?”

- SSgt G., 376 ELRS, Manas AB, Kyrgyzstan

Answer found: Air Transportability Test Loading Activity (ATTLA) CoP on Air Force Knowledge Now

Air Force Knowledge Now Vision“Create an environmentthat provides integrated processes, best practices, and operations designed

and structured to enhance and institutionalize collaborative and

innovation-enabling capabilities Air Force

wide.”

Air Force Knowledge NowTacit: Experience, personal practices

Context or

Situation

Validated Practice Repository Intent

Purpose Mission

Used:Interpret & Apply

Explicit Documented/Captured

Exchanged:(Collaboration)

Sense, Perceive & Understand

Codified:

325,000 Members World Wide

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Critical Success Factors• Cultural transfer — leverage

organizational culture

• Validation — users need to trust the system

• Strong Support Structure — a human touch is critical

• Rewards — recognition “sweetens” the deal

Technology AvenuesKnowledge Sharing Assessment Tool (KSAT) psychometric model assesses organization’s level of maturity across 5dimensions

Leadership

Focus

Intellectual Capital

Community

Resources

CAFTTDeveloping strategies utilizing existing

capabilities across the enterprise

Coalition AF Transition Team (CAFTT)

Enabling the Networked Employee

Randy AdkinsSenior Partner

FACTeamadkinsrn@yahoo.com