engaging employees for successful business outcomes
Post on 10-May-2015
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Lori Williams Director, Strategy & Enablement
SAP Education
Mal Poulin Director, Product Strategy
ANCILE Solutions
Engaging Employees for Successful Business Outcomes
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• Effectively engaging your employees can dramatically improve morale and increase workforce productivity resulting in profit growth up to three times faster. But how do you effectively engage them in a cost effective, timely manner that aligns to your organization and doesn’t add burden?
• Join experts from SAP Education and ANCILE Solutions, Inc. to hear about the latest trends in employee engagement and how you can devise a successful strategy to keep your workforce always informed, aligned, engaged, and productive.
• You’ll also learn about a new cloud-based, mobile corporate communication solution that enables you to rapidly communicate key information and confirm receipt and comprehension.
Your Invitation
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• Streamline communications with real-time information and accountability
• Engage employees in campaigns and “drip” messages to them to enable their work
• Analyze workforce compliance with objective data to assess receipt and grasp of messages
How to:
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What best describes the charter of your organization? • Training • Learning • Performance Enablement • Communications • Compliance • Other
Poll #1 - Charter
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Value of Employee Engagement
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Brand Ambassadors
67% are public advocates 78% recommend org’s products 73% refer network connections
Business Outcomes
Grow profits 3 times faster 12% higher profitability 3.9 times higher EPS 1/5th the safety incidents 40% lower turnover 42% less sick leave
Performance & Productivity
57% more effort 38% higher productivity 60% increased creativity
©2013 NextGen Insights, LLC. All rights reserved
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“People’s attitudes are caused by how they perform, and they determine their performance. In short, they are both a cause and a consequence of behavior.”
Linkage between engagement and performance
“Dissatisfaction causes turnover, absenteeism, and positive attitudes toward joining unions. “
“Motivation is caused by the beliefs and attitudes of employees have about what the consequences of good performance will be. When employees feel that they will receive rewards that they value as a result of their performance they are motivated to perform well.”
• Edward Lawler III – Quoted on Forbes article dated
4/9/2013 Distinguished Professor of Business & Director of the Center for Effective Organizations in the Marshall School of Business, University of Southern California.
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The Engagement-to-Outcomes Value Chain
Employee Engagement
Employee Alignment
Employee Enablement
Improved Employee:
Productivity
Quality
Service
Innovation
Retention
Sales Cycles
Improved Customer:
Satisfaction
Retention
Loyalty
Revenue Growth
Increased Profitability & EPS
©2013 NextGen Insights, LLC. All rights reserved
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• Engagement • I understand my role in the organization and our business goals,
and I have the confidence to execute.
• Alignment • I receive regular communications to help me meet corporate
objectives and my compliance requirements.
• Enablement • I have the training, information, and ongoing performance
support to execute my tasks.
What Are the Challenges for Today’s Workforce?
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What is the most important factor to achieve employee engagement? • Information sharing • Performance support • Just-in-time learning • Management involvement • Communication • Other
Poll #2 - Engagement
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Workforce Performance
Communication
Environment
Team Members Processes
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“I need to alert employees to a policy change.”
“I need to alert employees to an important policy
change, and ensure (for compliance)
that it was read and understood.”
“I need to train employees and ensure
comprehension.”
“I need to gather information from
employees.”
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What is your dominant internal business communications platform? • Email • Microsoft SharePoint • Social Media Platform • Community Portal • Other
Poll #3 – Current State
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Getting the right information (filtered, relevant, agnostic) To the right people (targeted) At the right time (prioritized) Wherever (cloud, mobile) Ensuring Comprehension (knowledge check)
A New Way with ANCILE uAlign™
Business Lead
!
! !
1 2 3
Worker
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• CREATE a new message or link to
online content; • SEND a prioritized message to key
employees wherever they are; • TRACK employees as they consume
the message and complete an assessment.
• TARGET actions with employees/subscribers • Remediation • Training • Further communication • Direct or restrict employee activity
• ENSURE performance compliance.
ANCILE uAlign™ With ANCILE uAlign, employees are always informed, always engaged, always productive.
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Scenario #1
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Scenario #2
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Scenario #3
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What best describes the industry for your organization? • Manufacturing • Consulting Services • Financial Services • Healthcare • Government • Utilities • Energy • Retail • Other
Poll #4 – Industries
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Use Case Scenarios – Manufacturing
Sales and Constituent Support
Field Sales: provide the latest about products and all development roadmap features to facilitate current sales and future budgeting
Operations
Shipping: provide information about new truck loading procedures to match new delivery routes based on catastrophic weather
Enterprise
Safety procedures: provide information regarding new safety risks and procedures based on the new plants being opened.
Business Cases
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Use Case Scenarios – Life Sciences and Healthcare
Sales and Constituent Support
Call Center Reps – customer and physician support: provide the latest information regarding new drugs to the market and side effects reported
Operations Hospital Nurses: provide all information about changes to new equipment for patient care
Enterprise
New product rollout: provide every employee, contractor, and partner with up-to-date product information in order to respond to market interest
Business Cases
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Sales and Constituent Support
Partners and Advisors: provide the most up-to-the-minute market updates to provide investor guidance
Operations Accounting: provide up to date month end close activities calendar and newly implemented procedures.
Enterprise
Stock market reactions: provide market information and direction for responding to requests for information about investments.
Business Cases
Use Case Scenarios – Finance
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Use Case Scenarios – Public Services
Sales and Constituent Support
Call Center Reps: provide all the latest information to support constituent questions and needs regarding security within the jurisdiction
Operations Utility field engineers: provide details of new policies for connections and testing.
Enterprise
Organizational updates: provide information about new agency structure and reporting lines in order to ensure reporting and procedural compliance are up to date.
Business Cases
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• ‘It’ (success) is not all about going live.
• ‘It’ is about staying alive.
Super User Scenario
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With Ancile uAlign we can now: 1. Track what information is received
and consumed….and understood 2. Reps are able to access the
information from their mobile device when and where they need it
3. Leverage a micro- learning approach – small knowledge nuggets, short videos, etc.
4. Measure sales outcomes correlated to enablement activities
5. Accelerate learning
• Train nearly 500,000 people annually on SAP technology
• Very diversified portfolio • Offer over 600 courses, numerous technology
solutions, and an array of education consulting services
• Geographically dispersed sales force • Customers with very unique learning
needs SAP Education Field Enablement: • Our charter is to inform and educate our
entire customer-facing staff in North America Education
• Historically used “one way” methods for enabling the field such as Email notifications, Posts on internal community website, Webinars, E-learning, Live training sessions
SAP Education
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Cautions: • Don’t over-use the uAlign
channel • A series of small messages is
better than one giant communication
• Management needs to support the approach
Lessons Learned
Positive observations: • Less is more when you deliver
at the point of need • Video is very effective • Metrics drive accountability • The best reps accept new
methods
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Thank You!
Lori Williams lori.williams@sap.com 610-661-3545
Mal Poulin mal.poulin@ancile.com 443-561-3952
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