engaging non-hud funded providers september 13-14, 2005 st. louis, missouri sponsored by the u.s....
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EngagingNon-HUD Funded
Providers
September 13-14, 2005St. Louis, Missouri
Sponsored by the U.S. Department of Housing and Urban Development
Dawn Lee, OC Partnership
Jan Marcason, Mid America Assistance Coalition
Michelle Budzek, The Partnership Center, Ltd.
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Welcome
Brief Introductions• Emerging• Coalescing• MaturingWhat do you want to
learn in this session?
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Common Challenges
The Challenge Enticing providers who are not mandated to
participate Significant presence of privately funded faith-
based, grass roots agencies Abundance of small to mid-sized agencies with
limited technical and financial resources Providers with too many tasks, too little time Lots of players, lots of needs Engaging only shelter providers doesn’t provide a
complete picture Somebody has to pay for all of this
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Common Opportunities
The Good News Agencies realize the need for a more coordinated
system of care Long standing collaborative relationships may
exist among the providers HMIS efforts support the underlying vision and
mission for the community Outcome based funding opportunities are a fact of
life
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Ideas for Emerging Communities
Key Points Maintain consistent, honest communication Set expectations Downplay government regulations/requirements Bring the right people to the team Always remember WIIFM
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Ideas for EmergingCommunities
Key Points (Cont’d) Take the time to get to know your providers Partner with the champions first Begin with the end in mind Be flexible Be creative Publicly celebrate successes
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Ideas for Emerging Communities
Bringing It All Together Develop an encompassing program that engages
agencies to want to participate Community Support Program – combines technical
training with access to resources Identify existing gaps and barriers and look to minimize
them Observe and ask questions – time, money, capacity
Provide a tool that exceeds HUD minimum requirements Complement agency’s workflow
Position the HMIS as a tool to support their efforts
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Ideas for Emerging Communities
Bringing It All Together Establish a framework, but give providers choices
Type of integration, level of security, interface and reporting customization
Seek out funding opportunities that are aligned with program offering
Identify your assets and sell them Develop an effective marketing strategy
Branding, promotion, price, product, serviceSet objectives
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Coalescing Back to the Basics
A Continuum of Care is designed to move people from the streets to permanent housing…
Streets Shelter Transitional
HMIS is one of the keys to unlocking the house!
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Partnership Principles for Coalescing
1.Creating new partnerships…takes risk2.Take the lead in convening potential
partners (& funders) around an issue3.Realize that your agency cannot be all
things to all consumers • Figure out what you need to make a
quantitative/qualitative difference • Do what you do well• Find appropriate, quality partners with
strengths to support your weaknesses, or program gaps
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Partnership Principles for Coalescing
4. Structure honest discussions around “nice to have” and “have to have”• Broker realistic budgets• Figure out what you are bringing to the
table that you already have5. Structure the program to support the
partnership and continue its development• Consider ongoing project management
needs not just administrative needs• Consider data gathering needs• Consider evaluation
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Partnership Principles for Coalescing
7.Learn how to share and empower others through collaborative ventures that include planning and follow though
8.Use the power of partnerships to leverage systemic gain
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Coalescing Examples
Example – Family Shelter Partnership Program Common grant applicationsCommon reportingCase sharingRecidivism Project
Example – Homeless Individuals Partnership ProgramCommon outcomes…ending CHInviting & nurturing Faith-based participation
Example – Substance Abuse InitiativeOpens the SA treatment doorSystem change
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Maintaining Engagement in a Mature HMIS
• Involve faith-based organizations in programs for which you control funding (case management/FEMA EFS program)
• For FEMA Emergency Food & Shelter program, a requirement is unduplicated service
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Maintaining Engagement in a Mature HMIS
• Many faith-based organizations collect “non-traditional” information
• Make sure software can be customized to collect information not universally required
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Maintaining Engagement in a Mature HMIS
• Many faith-based organizations have funding to make modifications
• Don’t be afraid to ask them to pay for customization or integration
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Maintaining Engagement in a Mature HMIS
• Faith-based organizations need to see the bigger community picture
• Make sure that client service is at the forefront of the HMIS planning and outputs
• Outcome measures are key to future funding for faith-based organizations
September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development
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Wrapping It Up
Engaging is an Ongoing Process• Relationship is at the heart of a solid HMIS,
no matter what stage of development• No matter what stage you are in there are
always opportunities for growth, development, change
• Keep your pulse on the community – don’t be “out of date”
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