engaging student workers_educause

STUDENT EMPLOYEES: WHAT DO THEY NEED TO BE SUCCESSFUL?

Sylvester N. Butler & Amy Stewart-MailhiotPacific Lutheran University

SESSION AGENDA

Introductions

Group Questions

Table Discussions Four 5-minute sessions

Group Wrap-up

WHERE’S NICK?

Oroonoka Butler 5:55am – 8lbs 13 ozFebruary 23, 2012

OUR WORLD @ PLU

56 student employees

6 Service Points

Across 4 main service units

OUR AGENDA & IDEAS

Increase online training modules

I&TS-wide tours

Improve consistency of pay & expectations

Update & improve access to service catalog

Student employee blog ???

WHO IS IN THE ROOM?

Do you supervise, hire or train student employees?

How many student workers do you have? 10 or less 11 to 25 25 to 50 50 or more

Indicate by a show of hands your responses to the following questions

What area of the University College do you work in?

Do you feel you’ve got it all under control?

DISCUSSION IN THE ROUND

Three 10-minute directed topic sessions (training, staffing & challenges)

An opportunity to share your experiences & ask questions

Group wrap-up – be prepared to share

TOPIC #1: STAFFING SOLUTIONS

How do you attract & retain you student workers?

Do you have a set feedback structure (performance reviews, evaluations, etc.?)

Is there a clear path for raises/promotion?

TOPIC #2: TRAINING

Online modules?

Peer mentoring?

Cross training?

Mandatory sessions?

TOPIC 3: OTHER CHALLENGES

How do you establish a sense of accountability & ownership (connecting students with the organization)

How do you effectively communicate with the student workers? What tools do you use?

Others???

GROUP DEBRIEF