enterprise 2.0 and the context of work | carmen medina, tug 2009 keynote

from mikerbaker.com 

1215:  MISO operator forgets to turn the STATE ESTIMATOR back on. THINKING THE SYSTEM HAS BEEN SUCCESSFULLY RESTORED, THE ANALYST WENT TO LUNCH.

1331:  EASTLAKE 5 OHIO GENERATION PLANT TRIPS AND SHUTS DOWN.

1402:  The STUART/ATLANTA LINE FAILS

1420:  REMOTE CONSOLES BEGIN TO FAIL.  IT STAFF PAGED.

1414:FIRST ENERGY'S ALARM AND LOGGING SOFTWARE FAILS.

1427:  STAR/SOUTH CANTON LINE TRIPS.

1441:  PRIMARY SERVER FAILS AT FIRST ENERGY. IT STAFF PAGED.

1454:  BACKUP SERVER FAILS AT FIRST ENERGY.  IT STAFF PAGED.

1505: THE THIRD LINE, THE HARDING/CHAMBERLAIN LINE, FAILS due to tree contact.

1532:  THE HANNA/JUNIPER LINE SAGS INTO A TREE AND FAILS.

1541: THE STAR/SOUTH CANTON LINE, OWNED BY FE AND AEP, FAILS AND BLOWS A CIRCUIT BREAKER CONNECTING THE TWO GRIDS. MANY OTHER LINES FAIL.

1546:  THE TIDD/CANTON CENTRAL LINE TRIPS.

1605:57:  THE SAMMIS/STAR LINE FAILS.

Cleveland must be sacrificed!!!!!

Dealing with the Normal

Dealing with Complexity

Reducing Redundancy

Promoting Ownership

Modeling Success and Failure

Utilizing Spare Capacity

Making Better Use of Talent

Seeing the Whole

Dealing with the Unusual

Sensitive to Weak Signals

Accommodate Irrationality

Exercise Emergencies

Dealing with Knowledge

Reduce mental errors

Create Exponential Wisdom

Weakest Links?

There are Downsides...

New styles for managers

New types of employees

New roles and expectations

New performance metrics, system analytics

Theoretical Deficiencies

One last slide...

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