enterprise collaboration equation

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Einstein and the

collaborative enterprise

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Agenda

Enterprise Collaboration

What is the role of IT?

Adoption approach

Personal efficiency

ENTERPRISE COLLABORATION

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Key learning

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Enterprise Collaboration

starts with

Personal Efficiency

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E = M * C2

Different context – new meaning

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Enterprise Collaboration Equation

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E = M * C2

Equilibrium = Meaning x Communication x Collaboration

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Equilibrium

The condition of a system in which all competing influences are balanced, in a wide variety of

contexts

Individuals have to juggleWork life vs. Private life

Private goals vs. business objectives

Manager vs. LoB

Top down vs. Bottom up

Own tasks vs. Helping a colleague

…

Source: http://en.wikipedia.org/wiki/Equilibrium

7Source: http://en.wikipedia.org/wiki/Equilibrium

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Meaning

Meaning creates happy and productive employees

Knowledge of how you fit into and contribute to the company’s value chain

Influence on own job assignments

How to prioritize which tasks

Planning your own time

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Communication

How to cope with information overload

How to navigate all the new communication channels in a corporate contaxt

When to use which communication channel

112 e-mails sent and received in average each day

28% of a workday are spent on processing e-mails – which primarily are others request for you, not your priorities

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Collaboration

Collaboration concerns:

Research programs

Product development

External partnerships

Cross disciplinary programs

In-house project teams

Customers

Professional topics

What we are working on

…

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WHAT IS THE ROLE OF IT?

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Business processes

over

Technology

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High Performance Workplace

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Global Collaboration

Workplace Productivity

PersonalEfficiency

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High Performance Landscape

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SharePoint

Windows 7

OutlookBrainweb

Yammer

Office SuiteLync

iDevice

Open

PC ClientMeeting rooms

Working SmarterLU Tube

LU News OneNote

Phone

Team Sites

SharePoint SearchDesktop Search

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Continuous wauw – or how to roll out new technology to end users

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1. Build it and they will come is NOT an option

2. Never just launch and relax

3. Deploy the right levers for change

4. Use repetition to make the proposed change real

5. Encourage change rather than driving change

6. Give people time and space for change

Supporting E = M * C2

ADOPTIONAPPROACH

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9 x Challenge

17Source: http://andrewmcafee.org/2006/09/the_9x_email_problem/

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4 STAGES USER ADOPTION MODEL

Winning attention•The message needs to rise above the noise and clutter of every day life

•People need to stop and think of smarter ways to do their job

•In short – the users curiosity needs to be piqued

Cultivating basic concepts•Excite and empower users, so they will take ownership

•Cultivate an understanding of the tool

•Show how high-level ideas can be done

Enlivening applicability•Uncover user scenarios•Show that the new system is smarter, faster and better

•Emphasize the value and the benefit for the users

•Move beyond the most basic solutions

Making it real•Make it a part of daily life

•Walk the walk and talk the talk

•Alternative systems are removed

•Integrate the new system with other systems

Source: http://michaelsampson.net/useradoption/

Learning styles

Auditory learners learn through listening. They prefer the spoken word, e.g. lectures, discussions, pod cast…

Visual learners have a preference for seeing how things are done. Training material have to be visual, such as video, diagrams handouts…

Kinesthetic learners prefer to carry out a physical activity. They learn via experience, e.g. clicking with a mouse, moving an object – exploration of the application.

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Adoption lifecycle (Lync)

Source: http://upload.wikimedia.org/wikipedia/en/4/45/DiffusionOfInnovation.png

Word of mouth

Key

Stakeholders

Lunch & Learn

Intro courses

Department

presentations

Specialized

courses

Awareness

Video

Continuous

wauw

IT Campus – Training Portal

IT Campus - Topic Page

Supporting E = M * C2

PERSONAL EFFICIENCY

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The Personal Productivity Pyramid

Source: http://en.wikipedia.org/wiki/The_Seven_Habits_of_Highly_Effective_People

Prioritizedaily

Weeklyplanning

Set goals

Mission/Values

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The Lundbeck Pyramid

Source: http://en.wikipedia.org/wiki/The_Seven_Habits_of_Highly_Effective_People

YearlyGoals

IndividualDevelopment Plan

Operating Principles

Vision & Mission

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The Time Matrix

Urgent Not Urgent

Important Necessity Effectiveness

Not Important

Distraction Waste

Source: http://en.wikipedia.org/wiki/The_Seven_Habits_of_Highly_Effective_People

Top 5 advices

Check e-mails in batches1

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Top 5 advices

Send less – receive less2

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Top 5 advices

FileAct

Delete329

Top 5 advices

Weekly planning4

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Top 5 advices

Prioritize daily5

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Questions?

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Contact: linkedin.com/in/frederikzebitz