erupting masses and evident accountability by ash narain roy, director, institute of social...

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Erupting masses and evident accountability

By Ash Narain Roy,Director, Institute of Social Sciences, New Delhi

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Introduction“Expect nothing from the 21st

century. It is the 21st century which expects everything from you” – Garcia Marquez

Age of information revolutionLife would be much easier if Apple

and Blackberry were just fruitsPost-modern world“The difference between what we do

and what we are capable of doing would suffice to solve most of the world’s problems” – Gandhi

Century of citizens’ engagement

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New Geography of Below

Governance has moved beyond governments

New actors on the sceneNew pyramid of power

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Empowered CustomersMore informed, more powerful

and demanding How to earn trust with customers Challenge from Social Media

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Key QuestionsWhat is India’s true potential?Is it really living up to its

potential?And, if not, what can we do about

it?

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India StoryIndian elephant has harrumphedIndian politics like a sad Italian

opera “India grows while the

government sleeps” India’s is a bottom-up storyIndia’s strength is its new middle

class

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What we must learnWashing machine changed society

more than the internet—Ha-Joon Chang

We will get nowhere if we stick to what we are already good at

Countries need to develop their capabilities

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InnovationInnovation thrives where people

breathe easilyMessy and politically divided land

is good for innovation India’s golden economic period

coincides with political coalition

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India’s own Ford Model T Moment

India had its own leap of faith Maruti brought many firsts to the

Indian consumersIt brought in a work culture of

super-efficient manufacturing

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Crisis in automobile sector

Volatility of the automobile industry

The problem can itself be a solution

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Closing RemarksOpportunity would be knocking at

the door Cars will not disappear Demand may saturate in metros

but it will grow in small towns

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Thank You