etuma net promoter score dashboard

NPS dashboard

Net Promotor Score has become a popular method for monitoring customer satisfaction.

Studies show recommendations may lead to increased sales

Simple tool to find out if customers would recommend your products or services

Well-structured framework for benchmarking

Free-form comment fields provide opportunity to go behind the numbers

Too much focus on the NPS number itself does not tell the whole story

Insights obtainable from NPS comments are currently under-utilized

Organizational- and tool-based silos No central point for sharing insight

Etuma solves this problem by offering an NPS-specific dashboard that goes beyond the numbers

NPSTOUCH POINT

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5 NPS DASHBOARD

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Etuma solves this problem by offering an NPS-specific dashboard that goes beyond the numbers

Turns free-form NPS comments into discussion topics and topic-level sentiment

Visualizes topics and sentiments in addition to NPS score

Easy dissemination across organization

Real-time industry-specific presentation of NPS score and key feedback topics

CustomerExperience

Allows drill-down to topic and sentiment for Promoters, Passives and Detractors

Holistic view of key NPS issues provides you with the opportunity to take action immediately.

“Are we heading in the right direction?”

• Set priorities by quickly identifying the negative issues about which your Detractors comment most

• Avoid Promoters becoming Detractors by noticing issues they are not happy with before it’s too late

• Compare feedback topics among NPS categories

NPS SCORE TRENDS

TOPICS AND TOPIC-LEVEL SENTIMENT FOR EACH NPS CATEGORY AT A GLANCE

Etuma provides the best overall package to address all the key issues in NPS reporting

Etuma

Focus on qualitative

insight

Satmetrix

Automatic categorization

Manual categorization

Medallia

Tableau

QlikView

Focus on quantative

insight

CustomerGauge

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