everything from one provider · 3 since its foundation in 1872, scheidt & bachmann has become a...
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The company: History and development
Maintaining what is good, creating something new:With tradition and innovation – the path to being global market leader
A company with character
Founded in 1872
Number of employees: > 1.800
Developed from a mechanical engineering company to a global systems provider.
Global market leader with future-proofed system designs.
Continuous investment in innova-tive production technologies.
Continuous investment in highly qualifi ed employees.
3
Since its foundation in 1872, Scheidt & Bachmann
has become a global solutions provider. The compa-
ny’s worldwide success is due to its innovative vision
and customer-oriented approach.
We take development one step further
At Scheidt & Bachmann, it is our tradition to plan our com-
pany’s development so that it is both consistent and long
term oriented. Since our early beginnings as a mechanical
engineering company, we have made targeted investments
in the continuous training of our employees and in highly
developed state-of-the-art production technology. From
manufacturing of level crossings, signal boxes and signal-
ling systems for railways, the company expanded in the
1930s to the construction of fuel pumps. Since the 1960s
the company has been developing and delivering access
control systems for multi-storey car parks, swimming pools
and leisure facilities. The trend towards automated fare col-
lection systems at the end of the 1970s led to the forming
of the company’s fourth division, of fare collection systems.
Systematically driving forward innovative processes has
enabled Scheidt & Bachmann to continuously develop into The headquarters of
Scheidt & Bachmann
GmbH in
Mönchengladbach
(North Rhine-West-
phalia, Germany).
a global leader in its chosen fi elds. The result is that our
system solutions meet all globally applicable standards
and the approach to system architecture means that
Scheidt & Bachmann customers can be assured that the
modular approach will also meet the standards of the future.
Giving our best, together
A pioneering spirit and the consistent enhancement of our
products have transformed us from what was once a me-
chanical engineering company to an international system
integrator. This success is not just possible thanks to state-
of-the-art technology, but our highly qualifi ed employees
also contribute to this effective concept. The result: For fi ve
generations, the company has been run by the founding
family and many of our employees have been connected to
the company for generations.
4
The company: Development and structure
A passion for perfection: Worldwide know-how for you on site
USA (S)
• Burlington
• Houston
• Baltimore
• San Francisco
Egypt
Maghreb (S)
Scheidt & Bachmann has a worldwide reputation as
a leading vendor of overall solutions around the sub-
ject “parking”. Our own research and development
departments, working with market-orientation and
based on up-to-date international techniques, con-
tinuously extend the software and hardware product
range for modern standardized and individual solu-
tions for specifi c requirements.
An own production with great production depth permits
high fl exibility for specifi c requirements. The wide product
range offers scalable solutions for very small parking areas
right up to the unlimited largest car park management
systems in the world.
With area-covering distribution and service networks of our
own subsidiaries and partners Scheidt & Bachmann is closely
in neighbourhood, both on a national and international
level.
Assisted by our Hotline Support, the exclusive service net-
work offers several support levels used as required, whereby
response speed, quality and cost optimisation are in the
forefront of all of our decisions. The experts of the Online
Support master the most diffi cult situations as quickly and ef-
fi ciently as possible. A special logistic procedure ensures that
spare parts are available quickly wherever they are needed,
because the satisfaction and success of our customers are in
the focus of our effort.
5
Parking and leisure centre systems
Signalling systems
Fare collection systems
Petrol station systems
Australia (S)
New Zealand
S = Subsidiary
Belgium (S)
Bulgaria
Denmark
Germany (S)
Estonia
Finland (S)
France (T)
Greece
Great Britain (S)
Ireland
Iceland
Israel (S)
Italy (S)
Croatia
Latvia
Lithuania
Montenegro
Netherlands (S)
Norway
Austria (S)
Poland (S)
Portugal (S)
Romania
Russia (S)
Sweden
Switzerland (S)
Serbia
Slovak Republic (S)
Slovenia
Spain (S)
Czech Republic
Turkey
Ukraine
Hungary (S)
Belarus
Embossed by trustful partnerships lasting for more than 35
years now, Scheidt & Bachmann parking systems will be
found with the largest operators and in the greatest proj-
ects worldwide.
Scheidt & Bachmann is made up of four – largely
independent – business sectors:
China
Hong Kong
Korea
Malaysia
Taiwan
Thailand
Azerbaijan
India
Jordan
Kazakhstan
Qatar
Kuwait
Lebanon
7
The company: History and development
02 I 03 With tradition and innovation – the path to being global market leader
The company: Development and structure
04 I 05 Worldwide know-how for you on site
Missions, Visions, Values
08 I 09 Thought-out car park management by Scheidt & Bachmann
Software
10 I 13 By web-based software for your Parking Management System
Hardware
14 I 15 High-performing, flexible and customized for special requirements
Target groups and Project Management
16 I 17 For the highest efficiency in your projects
Installation, maintenance, repairs
18 I 19 Here we are!
Training
20 I 21 We make your staff fit for everyday business
The system integrator Scheidt & Bachmann
22 I 25 Our systems for a mobile world
Contents
8
Missions, Visions, Values
Our experience for your systems:Thought-out car park management by Scheidt & Bachmann
Scheidt & Bachmann has positioned itself as a
worldwide leading provider of advanced integrated
technology in a world of increasing demands for
information management in the segment of parking
management. The high standard in terms of qual-
ity and reliability is one of the major features of our
systems and services. Customers select Scheidt &
Bachmann because of its capability to turn complex
functional requirements into highly fl exible solutions,
to the best benefi t for customers and their business,
by precise analyses.
The foundation stone for a story of success was laid in 1964
by the development and installation of the fi rst parking
management system. Tuned for long-term growth, the
experiences gathered since then have a fi rm basis. Software
and hardware are both developed by us. By our own pro-
duction, specifi c project-oriented requirements of custom-
ers can be realized; and it is possible to supply spare parts
for systems of past years.
We not just assemble the systems, but develop the best
solution for individual projects. The greatest source for ideas
and innovations are our customers themselves. Having an
own idea about the best product possible is necessary but
not suffi cient. We listen to our customers carefully to under-
stand the market requirements and to improve our prod-
ucts steadily. After all, the aim is to fi nd out exactly their
requirements and demand and to realize together effective
and fl exible solutions.
We understand the projects as a partnership with our cus-
tomers beyond the project life cycle itself. The partners of
discussion will be available to our customers with their com-
plete know-how. Scheidt & Bachmann staff members are
on average working for the company for about 20 years.
In this period of time they develop to approved industrial
experts of whose experience and skill our customers may
take their benefi t.
For a well functioning partnership, local neighbourhood is a
matter of great signifi cance. To provide a local closeness to
our customers, we have established a worldwide network of
subsidiaries and contractual dealers. Especially international
players can take a profi t of the effi ciency and synergy effects
of a partnership with one global provider like Scheidt &
Bachmann.
As the only enterprise throughout the world market,
Scheidt & Bachmann makes use of synergies from the divi-
sions Signalling Systems, Fare Collection Systems and Petrol
Station Systems – owing to the four divisions of our com-
pany. In this way, integral solutions for traffi c requirements
can be realized in the future.
The continuing analysis and adaptation to the latest key
technologies is indispensable for long-term success. Car
park management has today become a business segment
more complex than ever. To be able to offer our clientele
the optimum bandwidth of solutions, we have extended
our product portfolio in accordance with the increased
demands and will continue to do so also in future.
9
Today we offer an exhaustive range of integrated products
and sub-systems that refl ect all requirements of contempo-
rary economical parking management. Complete solutions
by Scheidt & Bachmann.
It is just a matter of consequence to give the core products
in the business division Parking Management Systems and
the respective services a unique and unmistakable name.
In the beginning of 2008, a brand name has come to life,
which will be the worldwide trademark for high-quality
products:
As the brand name entervo shall be made familiar to all
major levels and in all markets, the claim “beyond barriers“
was affi xed to the brand as a performance promise.
This statement in a direct and wide sense documents that
Scheidt & Bachmann continuously exceeds the barriers of
technological achievements and keeps on doing so in the
segment of Parking Management Systems. Literally and in
the truest sense of the word: Beyond all barriers and limits.
101010101100100101010101101100110101010000001010101101110010101011100100000101010001010101010010010101010101010
Life can be so easy:By web-based software for your Parking Management System
Software
Browser-Client with Java-Tech-
nologie
Multi-user capacity, i.e. every computer existing may also be a workplace computer for the parking management system.
System-independence, i.e. workplace computers independent in hardware and operating system, without any specifi c software from Scheidt & Bachmann.
Location independence by secure Internet connections, i.e. workplaces may be located at any place of the world; this applies also to mobile units like notebooks and PDAs.
Individual user rights, i.e. users have access only to those functions that are permitted to them.
Graphical user interface.
Straightforward, uniform and quickly understandable operation of the entire system including all of its integrated sub-systems.
11
Entervo.com 1 is the name of the software for
modern and future-oriented parking management.
A combination of approved know-how, up-to-date
technologies and convincing look & feel.
Unlimited possibilities
The entervo.com 1 parking management system for the
tiniest up to the largest networked systems of unlimited
size. One system for Barcode technique, Side-Stripe tech-
nique or ChipCoin technique.
entervo standard applications
entervo.com 1 is modular and based on internationally ap-
plicable operating system, database, networking and safety
standards. The overall entervo product range is continu-
ously adapted to new challenges and made available in
the scope of upgrades. The major standard applications
include:
System monitoring and control•
Administration of regular customers•
Invoicing with reminder system•
Settlement system•
Statistics / reporting•
User logging•
Space counting system•
Integrated transaction mining and tracking with trans-•
action visualisation
Real time monitoring/tracking of credit card transactions•
Tariff module with graphically supported tariff manage-•
ment
Interfaces
entervo.com 1 offers for many project-specifi c requirements
open interfaces to:
External reservation systems•
External parking guidance systems•
Third-party identifi cation systems•
Various Intercom systems•
CCTV systems•
Operator-owned customer management systems•
Operator-owned fi nancial and accounting systems•
Payment, Authorization and Clearing Centrals•
Third-party license plate recognition systems•
Hotel cashpoint systems•
Customer loyalty systems•
and much more!
entervo sub-systems by Scheidt & Bachmann
The entervo range of products includes the following
sub-systems, which can either be operated as integrated
systems under entervo.com 1 or as stand-alone systems:
Reservation Systems
Manages reservations of parking spaces for defi ned place
and time quotas. Ideally this is linked to a web portal, which
the end customer can operate himself.
Clients can reserve parking lots•
The identifi cation at the entry can take place by various •
methods, e.g. by credit cards, mobile phone, home-
printed ticket with barcode, license plate or by code
number entry
Parking Guidance System PGS
Guides the traffi c searching for a parking space to defi ned
parking areas. A free parking space will be found quickly in
conjunction with the single space detection system.
Remaining parking space indicators give information on •
the currently available parking spaces.
Cross / arrow signs show the direction.•
Special signs show separate special purpose car parks •
(e.g. for women, handicapped persons, special vehicle
types, etc.).
Best Parking provides a dynamically optimized parking •
recommendation by rule-based parking area occupation.
12
Software
Single Space Detection System
Solution for systems of any complexity.
Because of the far-reaching red/green indicators on the •
ultrasonic sensors, the driver searching for a parking space
can easily fi nd a free parking space at great distance.
Minimizes the traffi c due to drivers searching for a parking
space and consequently reduces the CO2 emission.
Software permanently visualizes the occupancy status of •
the parking spaces on graphical site plans.
Statistic evaluations of individual parking areas or parking •
spaces represent the basis for continuous checking and
improvement of the own parking management.
Video surveillance and video recorder CCTV
The integrated CCTV system with network cameras and
digital video recorder offers on all workplaces:
Live picture with parallel image from several video sources•
Master data with picture and video documents assigned •
Revision and investigation of electronically registered •
events with picture and video documents assigned
Motion control for defi ned areas and routes•
License Plate Recognition LPR
System based on camera pictures from entry and exit and
storing of these pictures and license plates enable:
Imprint of the license plate number on tickets / receipts•
Easy entry and exit for regular customers•
Identifi cation during parking space reservation by means •
of the license plate number
Verifi cation of concordance between the means of identi-•
fi cation and the vehicle at entry and exit
Alarm if license plate numbers are recognized which are •
stored in the system
Statistics with regard to the places of registration if these •
can be deduced from the license plate
Determination of the exact parking time in case of “lost •
ticket”
License Plate Inventory LPI
Cyclic license plate inventory of parked vehicles with assign-
ment to the relevant parking space, as well as representa-
tion of all parking spaces with the license plates of vehicles,
which have been on the respective parking space at the last
recording. This enables:
Customer support during vehicle search by indication of •
the license plate.
Determination of parking time since fi rst recording in •
case of “lost ticket”.
LPR in connection with LPI
Customer support during vehicle search by means of the •
parking ticket by indication of the parking space on the
display of the automatic pay station.
Overfl ow Parking
Parking „in the open countryside“ with mobile ticket produc-
tion and cashier devices (handheld units) by staff members
Pre-Payment at the entry, no exit control•
Collection of the parking ticket or the ChipCoin with •
time of entry and cash or cashless payment of the actual
parking time against presentation of the parking ticket or
the ChipCoin at the exit.
Shop Parking
Special concept for customer parking spaces. Coupler mod-
ules convert the parking time into EAN barcodes, which can
be read and settled on cash registers usual in the trade.
More Features
eServices
Web-based services for operators and end customers
(on operator-owned servers or as hosted service):
Parking space reservation via the Internet•
Operator information system for the Internet (site plan, •
13
tariffs, opening hours, current rate of utilization, etc.)
Regular customer information system via the Internet •
(application form, maintenance of personal data, check
of personal parking events, etc.)
Identifi cations and Payment Systems
Entervo.com 1 supports nearly all established identifi cation
and payment means worldwide. Only a few examples:
Global and regional card systems, e.g. PayPass•
Long range transponder, e.g. Nedap, Tagmaster•
Toll Payment Systems, e.g. ViaVerde•
NFC (Near Field Communication)
Various solutions are offered for mobile phones, which sup-
port NFC, e.g. mobile phone as:
Season parker ticket for identifi cation at entry and exit•
Value card for payment at the automatic pay station •
Reporting
Entervo.com 1 stores all events for continuous revision
capability and reproduction of all business events. By the
application of high-performance report tools, the operator
is capable of generating nearly any type of evaluation for
his purposes.
Archiving
Archiving serves for long-time data storage on external data
carriers. For every new data carrier it establishes a table of
contents and an identifi cation number.
Thus the operator is capable to save all of his data for a •
long time.
The operator can call historical data from the external ar-•
chive at any time and re-activate this data in the system.
Parking in future – available already today
By means of synergies between the Scheidt & Bachmann
divisions future-oriented joint projects will become possible.
Examples:
Car-2-Infrastructure:
Via driver communication systems and temporary WLAN
connection, Car-2-Infrastructure offers the following func-
tions in the car among other things:
Reservation•
Barrier opening without parking ticket •
Request of services, e.g. valet parking or topping off oil•
Ordering of goods, e.g. from the petrol station shop•
Fuelling•
Cashless payment•
Park & Ride (P+R):
Fare tickets combined with parking tickets and the resulting
privileges
Global Management Dashboard (GMD)
GMD bundles three segments – “Business Performance
Management”, “Financial Control Management” and
“Operational Control Management”. In the foreground
are central data acquisition and concentrated, portal-
based data analysis on aggregation and single transaction
level, using the most up-to-date techniques applied in the
Data Warehouse and Business Intelligence environment.
Hereby, major data is displayed in a concentrated form for
the user groups Management, Financial Control, Regional
Administration and Operations, in order to come quickly to
important decisions.
Certifi cations
PCI-DSS (Payment Card Industry – Data Security Standard)
Scheidt & Bachmann system has the PABP certifi cation (Pay-
ment Application Best Practices)
We will readily support you in your PCI-DSS Certifi cation!
EMV (Europay Mastercard Visa)
entervo.com 1 contains certifi ed EMV software and supports
certifi ed EMV card payment terminals.
14
Hardware
The devices shown here represent
only the main product groups,
i.e. a small selection of our exten-
sive product portfolio. The actual
hardware components and their
features will be determined by the
customer-specifi c requirements to
your Parking Management System.
Convince yourselves of our exten-
sive service and product portfolio!
Own manufacturing facilities with large
vertical range of manufacture and
Know-how for more than 136 years•
German quality and German engi-•
neering
Experience from more than 20,000 •
projects
High degree of employee motiva-•
tion over many generations
always guarantee
Competitive prices for innovative •
products of highest quality “Made
in Germany”
Quick and fl exible adaptation of •
products to customers‘ require-
ments
Intelligent solutions for retrofi tting•
Spare parts supply with original •
parts for many years
Entry, Passage and Exit Control
Devices for Barcode Technique,
Side-Stripe Technique and ChipCoin
Technique for dispensing and accep-
tance of short-term parker tickets or
ChipCoins and for the acceptance of
means of access inserted.
For indoor and outdoor use•
Standard colours or special colours •
as desired, e.g. corporate colour
Basic functions of the device survive •
even in case of network failure
Ticket feeder with automatic change •
between two stacks of tickets
Reading of tickets in four directions•
Backlit alphanumeric display or •
graphic colour monitor
Interfaces and space for project-•
specifi c solutions (e.g. specifi c
means of access, specifi c communi-
cation systems)
Special features (e.g. payment with •
coins at the exit device)
Easy to maintain: Operational and, •
at the same time, protected against
rain, even if the device is open
Special equipment upon request•
Barriers for access control of private
parking lots or of entries, passages and
exits for professional parking manage-
ment.
For indoor and outdoor use•
Standard colours or special colours •
as desired, e.g. corporate colour /
operator logo
Barrier control in electronic or micro-•
processor controlled execution
Barrier arm profi les: fl at, octagonal, •
round
Barrier with articulated arm for •
applications with limited height
Intelligent closing pressure control if •
the barrier strikes an obstacle
Barrier can be opened during •
closing (reverse)
Special barriers and barrier arms •
upon request
Examples of our own hardware production:High-performing, flexible and customized for special requirements
15
The Point of Sale (POS) is a manu-
ally operated cash register, which can
be equipped with further operative
and administrative functions, depend-
ing on the confi guration.
Typical POS functions:
Payment of parking fees•
Production of season parker cards, •
congress cards, value cards, etc.
Sales of articles•
Booking of special income and •
special expenditure
Currency conversion in case of •
cash payment
Cashless payment•
Typical operative und administrative
functions:
Reception and processing of alarm •
messages
Device control, e.g. manual opening •
of barrier
Payment at the exit:
The POS can be used directly at the •
exit where it controls the barrier
Automatic Pay Stations for Barcode
Technique, Side-Stripe Technique and
ChipCoin Technique for self-service
payment of parking fees by the cus-
tomers.
Suitable for protected outdoor use•
Standard colours or special colours •
as desired, e.g. corporate colour
Basic functions of the device survive •
even in case of network failure
Ticket feeder with automatic •
change between two ticket stacks
TFT colour monitor 6.4“ or 12.1“•
User guidance by means of 4 menu •
keys next to the monitor and by
means of fl ashing control elements
Coin processing unit in simple or in •
high-security version
Banknote acceptor / dispenser in •
various versions
Interface and space for cashless •
payment system (can be easily
retrofi tted)
Special equipment upon request•
Special design for cashless payment •
only
Discounting devices for Barcode
Technique, Side-Stripe Technique and
ChipCoin Technique
Devices for discounting / refunding
parking tickets or ChipCoins
Barcode tickets are provided with an •
additional barcode
Side-Stripe tickets are provided with •
information on the magnetic track
ChipCoins are provided with infor-•
mation in the internal memory
Typical discount functions:
Refund of money credit•
Refund of time credit•
Pre-time encoding•
Actual-time encoding•
Changing the class•
The effect of the discounting functions
depends on the system concept and
on the operator‘s concept.
1616
Individual Solutions:For the highest efficiency in your projects
Target groups and Project Management
Our system offers solutions for
various target groups such as:
Airports
Global and local Operators
Real Estate Investors
Cities & Municipalities
Shopping Malls
Hospitals
Hotels
Entertainment & Event Centers
Universities
Banks
Retailers
Public Transportation Authorities / Park & Ride
17
Even if a product is perfect – it will
not fi nd any customers if it does
not meet the market demand.
Having an own idea about the
best product possible is necessary
but not suffi cient. We listen to our
customers carefully to understand
the market requirements and to
improve our products steadily.
After all, the aim is to fi nd out
exactly their requirements and
demand and to realize together
effective and fl exible solutions.
We are proud of the partnership
with our customers and are aware
of the value of “listening” to their
concerns. The greatest source
for ideas and innovations are our
customers themselves.
It belongs to our most important
standard of offer to “tailor” solu-
tions for our customers – irrespec-
tive of how complex and extensive
the problem, the object and/or
the project is.
Target group-oriented solutions
Although there might certainly exist
many common aspects and overlap-
ping points, in detail every project is
unique. This is supplemented by rather
big differences in the requirements for
performance of the car park manage-
ment system. Our customers come
from different segments of economy
and public life. The management of
parking space follows the rules of
structure, culture, philosophy, strategy
and objectives of the operators.
The more complex the operational
specifi cations are, the more character-
istic will be the requirements and the
resulting solutions.
As a specialist for customized solutions,
we are used to prepare a parking man-
agement system for you that explicitly
fi ts to your situation. We achieve the
realization of even far-reaching special
requirements by our highly fl exible
system components. The development
and production under one single roof
enables us to realize a unique range of
offers for you.
By implementing numerous projects
worldwide we are able to pass our
experiences directly and oriented to
practice to the target groups.
Project management in all orders
of magnitude
A structured and target-oriented
project management starts with the
very fi rst discussions with the custom-
ers. This applies to small projects with
a small number of car parking lots as
well as to large projects, where the ca-
pacity of 10,000 parking lots is quickly
exceeded.
We implement projects of any order of
magnitude, from a small shop parking
lot right up to project systems like in-
ternational air ports or parking system
networks of large cities. We will offer a
tailor-made product package includ-
ing project management and service,
to any customer who is looking for a
solution in view of optimum parking
lot utilization. Our portfolio provides
these options.
18
Service by Scheidt & Bachmann:Here we are!
Installation, maintenance, repairs
Our extensive service concept:
Planning / Installation / Operation
We are ready to advise you in full details right from the
very beginning, in order to design the construction phase
and the start-up of your new system as smooth as possible.
In doing so, we individually adapt to your project-specifi c
requirements and perform the installation and start-up
worldwide with our own staff. This has the advantage that
we fi x the priorities and deadlines together with you and
that we assign an own engineer for you so that we can
accompany your staff to achieve an optimum acceptance
of the system - also for your customers.
Training
To operate a system as successfully as possible, your person-
nel needs a training that approaches reality as closely as
possible. We are able to offer you an exhaustive training
concept by customized individual training courses.
Service
On-Site Service• . In more than 60 countries more
than 195 service engineers worldwide take care of 10,000
systems. Just in Germany we carry along in 70 cars and
vans spare parts of more than 1 million Euro, just to help
you directly on-site in the case of failure. And if a sub-
assembly is not available in the car, we will provide the
spares – if wished, overnight – from our central warehouse
in Mönchengladbach to any place in the world. Needless
to say we offer you also customized spare part packages
enabling you to perform a repair on your own, because
nobody is so close to your point of repair than yourself.
After all, availability is your highest requirement and our
highest objective.
Hotline• . By our 3 worldwide hotline centres in
Mönchengladbach (Germany), Burlington, MA (USA) and
Tunis (Tunisia) we ensure that your system is maintained
competently on 24-hour-service. Needless to say that we
By the sale of a Parking Management System, a
maintenance phase for the overall life cycle begins,
without which it would not be possible to operate
your system. Even such a high-quality system as the
one made by Scheidt & Bachmann GmbH needs
good support, since operating errors, vandalism and
wear due to normal use cannot be excluded. For that
reason, service is absolutely signifi cant to the avail-
ability of your system. That is why we do not leave
anything to chance. Don’t let yourself be fooled by
the statements of our competitors, who only want to
belie the missing service network.
19
do that in strict compliance with all
security regulations, so that in the past
10 years there has been no single case
of virus infection in a parking manage-
ment system!
Online Service Portal• . By our
Online Service Portal (presently avail-
able in Germany), you can send aimed
messages to the hotline, and order
spare parts from any PC with internet
access, on 24-hour-basis. You may fi nd
the current operational status of your
message right up to the fi nal protocol
of the service engineer in the unique
password-protected service segment.
Are you interested? Please do not hesi-
tate to contact us!
Agreement Concepts
We also offer you service products,
which we will readily combine in a
tailor-made individual agreement, in
co-operation with you and tuned to
your specifi c needs.
Preventive Maintenance.• Every
technical system is subject to regular
maintenance. We will readily under-
take this responsibility for you. We will
agree with you the necessary main-
tenance intervals depending on the
work load of the existing system or the
individual components.
Hotline Agreement.• To lay out
the regular utilization of the hotline as
straightforward as possible, we readily
offer you a hotline agreement which
covers any discussions / queries occur-
ring. This ensures that your personnel
can immediately face a competent
partner in all cases of request. As a sep-
arate module, we offer you that certain
system alarms are reported directly to
our help desk, so that we can already
intervene as soon as certain threshold
levels are reached, even before an er-
ror occurs.
Full-Service Agreement.• (option-
ally including or excluding spare parts)
In case you intend to outsource the
complete technical care of your sys-
tem, we will also be at your disposal.
In this agreement model, both the
preventive maintenance and a hotline
agreement are included, as well as any
services rendered including the sub-
assemblies needed, except vandalism /
overload voltage / accident damage,
etc. Consequently, exactly defi ned cost
items will be available to you for every
budget year.
Software Maintenance •
Agreement. In addition to regular up-
dates of the Scheidt & Bachmann soft-
ware, this includes also system updates
for the OEM products applied by us
(Windows, Oracle) so that your system
is always on a safe up-to-date status.
This Agreement Model also includes
the module “Hotline Agreement” and
will be accessible by an interface to our
centre in Mönchengladbach.
After Sales
For comprehensive maintenance, it
is important to have steady access to
competent technical advisors at any
time. For this purpose, the members of
our project divisions are at your steady
disposal. They will prepare customized
individual offers that exactly refl ect the
existing hardware and software status
of your system, so that the implemen-
tation of your requests within your sys-
tem is a matter of smooth realization.
20
Knowledge is power:We make your staff fit for everyday business
Training
For operating a system successfully, your staff needs a training as close to reality as possible. For this pur-
pose, we offer you with our extensive training concept – both in Mönchengladbach and on-site where your
business is located – individual training courses. So we will prepare your staff members explicitly and related
to priorities to your Car Park Management System. We also take the different functions into account, by of-
fering both, training courses on “administration” subjects and on “technical care / self-help” or even individ-
ual courses on subjects like “invoicing / accounting”. If needed, we naturally prepare a training approach in
collaboration with you, where all subjects are addressed, creating a basic knowledge for your staff members.
This is to make sure that your staff can competently and safely work with our equipment, from the very fi rst
day of start-up.
Always on an up-to-date status
We attach great importance to enable you working with
your system without any problems. Therefore, it is our
objective to make our instructors perfect on these duties. All
instructors are working in our company for many years and
dispose of the necessary know-how. By the numerous direct
customer contacts and training courses directly on cus-
tomer systems, our experts are competent in passing their
up-to-date knowledge to you.
Training courses to our own service engineers
You have decided on one of our service products and trust in
the support by our service engineers? We train our service en-
gineers at regular intervals to keep them abreast with the func-
tioning of new features and modules or with customer-specifi c
developments. Apart from meeting their service duties, our
technical specialists also introduce the customer’s personnel in
the operation of a new system after installation.
Training courses on the premises
of Scheidt & Bachmann
In our Training Centre specifi cally equipped for such pur-
poses in our headquarters at Mönchengladbach we give
you an opportunity to make yourself acquainted with the
software of our products, by the support of our competent
instructors. Additionally, the hardware is not disregarded
in our training activities. Training exercises on real equip-
ment will supplement our training scope offered to you.
Equipped with the most up-to-date technical features, our
training centre will very effectively complete the vocational
adjustment of your staff members.
Training courses by structured educational modules
A new staff member in your company will have a different
knowledge demand than his experienced colleague.
A cashier is interested in other subjects than a site manager.
By our many years of practical experience we have devel-
oped a well-structured and standardised training concept.
After imparting the basic knowledge needed, the training
modules will step-by-step bring your staff members to a
state of knowledge that enables them to use the system in
compliance with its complexity.
21
Training courses on-the-job
You want your personnel to be pre-
pared directly on the work with your
system? No problem with that! Our
instructors will train them if you like
directly on-site, on your own system.
This is where we can approach your
individual problems and requirements
best, by real exercising and directly
relating them to practice.
Successful learning
Know-how from daily practice
Years of experience
Employee training courses at Scheidt & Bachmann
Service engineer training courses
Training courses by structured edu-cational modules
Customer training courses at Scheidt & Bachmann
Customer training courses on-the-job
Signalling systems
Petrol station systems
Synergy effects for our customers:Our systems for a mobile world
The system integrator Scheidt & Bachmann
From the ticket machine to the fuel pump, from the turn-
stile to the level crossing – Scheidt & Bachmann technology
is omnipresent. To keep people in motion day by day, we
consistently think systematically.
We develop, produce, distribute and maintain systems for
parking and leisure centres, for stadiums and trade fairs, as
well as systems for signal engineering, fare collection man-
agement and petrol stations, split into four largely indepen-
dent fi elds of distribution.
We always stay true to our philosophy: We systematically
introduce innovative processes so that we are always one
step ahead.
Parking and leisure centre systems
Signalling systems
Fare collection systems
Petrol station systems
Scheidt & Bachmann GmbHBreite Straße 13241238 MönchengladbachGermanyPhone +49 (0) 2166/266-775Fax +49 (0) 2166/266-555Internet www.scheidt-bachmann.comE-Mail parking@scheidt-bachmann.com
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