facing the challenge of enrolment

Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE

Federal Authority| هيئــــــــة اتحــــــــــــادية

Facing the Challenge of Enrolment

BEST NETWORK

In National ID Schemes

Conference: ‘The Biometric Landscape in Europe’

Date: 9-10 September 2010

Darmstadt, Germany

BIOSIG 2010

BEST NETWORK – BIOSIG 2010

• Introduction

• National ID Driving Forces

• UAE ID Case Study

• Registration Process

• The New Strategy

• Management Considerations

Agenda

• Introduction

• The New Strategy / Registration Process

Agenda

• Introduction

• Global Attraction: billions of investments.

• Modernisation: Identity Management Systems

• International Vision: National Security and Access to Services

Introduction

Control illegal immigration

Minmise Identity

Bordercontrol

Improve public

services

Government coordination

Crimesolving

Improve physical/

virtualidentity

verification

TechnologySolution Providers

Multi-purpose

Enhancehomeland security

Combatterrorism

Internationalpressure

Support strategic decision making

support e-gov,

ecommerce

National Identity Management System

integrated population database

government trusted identityverification infrastructure

provide identity verification services to other ministeries, banks,

hospitals, etc.

unification of existing cards and reduce management & production

cost (e.g., dls’, labour, health)

timely, accurate statistical info.for planning e.g., education,

healthcare, energy, etc. )

national e-authenticationinfrastructure

National ID Driving Forces - GCC

Control illegal immigration

Minmise Identity

Bordercontrol

Improve public

services

Government coordination

Crimesolving

Improve physical/

virtualidentity

verification

TechnologySolution Providers

Multi-purpose

Enhancehomeland security

Combatterrorism

Internationalpressure

Support strategic decision making support

e-gov,ecommerce

National Identity Management System

National ID Driving Forces - GCC

Security

Economic

ID Card Projects in GCC Countries

Biometrics% to total

population

Registered

population

Population

Program

Start Year

Country

2x Flat prints4.9%1.2 million28,686,6332004Saudi

Arabia

Rolled, palm,

writer15%1.8 million8,200,0002005UAE

Rolled ten

prints2%200,0002,691,1582009Kuwait

2x Flat prints76.9%800,0001,039,2972005Bahrain

2x Flat prints

and Iris12%100,000833,2852007Qatar

2x Flat prints90%All3,418,0852004Oman

ID Card Projects in GCC Countries

Biometrics% to total

population

Registered

population

Population

Program

Start Year

Country

2x Flat prints4.9%1.2 million28,686,6332004Saudi

Arabia

Rolled, palm,

writer15%1.8 million8,200,0002005UAE

Rolled ten

prints2%200,0002,691,1582009Kuwait

2x Flat prints76.9%800,0001,039,2972005Bahrain

2x Flat prints

and Iris12%100,000833,2852007Qatar

2x Flat prints90%All3,418,0852004Oman

• Introduction

Agenda

2005 Census

Population Census

825,000

950,000

2010 Census

Population Demographics

• Introduction

Agenda

• Old Registration Process

X-Registration Process

On the Ground !

The Challenge of Enrolment

Equipment & outsourcing

outsourcingMore

equipmentavailableExisting

20,00012,0008,0004,5003,200Daily registration capacity

4,800,0002,880,0001,920,0001,080,000768,000Cards per year

1.62.74.17.210.2Time needed to register 7.8 million people

12.1 11.5 9.6 8.7 0 Time savings (years)

Need for different registration channels

3.8 Million

End of 2010

1.2 Million

Mid 2005

Early Enrolment Plan

Strategic Objective

5 millionpeople

• Introduction

• The New Strategy

Agenda

• New Strategy / Registration Process

The Core Pillars of Strategic Directions

Population Enrolment

Transaction

Shift in core operations over time

Trans-action

TransactionsData

Population Enrolment

Identificationand authentication

services

The Operating Model

The NEW Corporate Strategy

Enrolment Planning

ProcessRe-Engineering

Linking with

ImmigrationProcedures

Mobile Enrolment

(Labour)

The New Registration Process

Registration Linked to Immigration Procedures

Forms required for issuing residency permits

Registration Process merged with immigration process

ResidencyIssuance

Data(granted

residency)

Mobile Enrolment

New Strategy Results

• Enrolment: > million people in less than 8 months .

• All population enrolment in 3 years .

• Challenges !

• Introduction

Agenda

Need to Move here

Implementation Success

Decreasing Motivation

Lack of co-operation

False RumorsFeel unimportant to

the organisation

Negative Behaviours

Anxiety & Uncertainty about the future

Business Focus

Commitment

RealityEnergy

Clarity

Impacted stakeholders’ level of awareness

Change Normally

Starts here

The Need for Clear Communication PlanChange Management and Communication Plan

Time Dimension

TargetManagement

Decisions

Impact of unfocused management decisions

EFQM Excellence ModelOrganisational Development Principles

Results

Learning and Innovation

HR Development

• Overview of the Strategy – KPIs

• Graphical Charts and Maps

• Real-Time Reporting

Management Dashboard

Support executives and managers take actions at the first sign of a problem, instead of waiting

for monthly or quarterly meetings or reports

Social Media Strategy

Biometrics

Fingerprints Facial Iris

• Technology Limitations

• Multi-Biometrics

facing the challenge of enrolment

emirates identity authority

servicesfederal authority

censusfederal authority

flat printsfederal authority

identity verificationfor

proofing individual

id card projects

national security

Technology

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