family mosaic brochure

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family mosaic

Family Mosaic is one of the largest housing providers in London and the South East. We provide affordable homes to rent and buy as well as care and support services to thousands of people who need extra support. We have around 23,000 homes for rent and serve more than 45,000 people. We provide a range of opportunities for our customers such as training, employment and access to learning. We partner local communities to make our neighbourhoods better places to live.

There are over 1,400 housing associations in England. Collectively, they own or manage around 1.8 million homes that are rented out to people on low incomes or benefits. Although independent, housing associations are regulated by the state and commonly receive public funding, reinvesting any trading surplus into existing homes and building new houses. They also provide supported accommodation, with specialist projects for people with, for example, learning disabilities, mental health or substance misuse issues.

When people think of a

housing association, they usually think

of a house.

We think about the people who

live there.

It might be a family with two young teenage boys.

(which is why we run an award-winning

Youth Academy, organising activities

like football training, dance classes and

fashion shows)

It may be a single parent who wants to get back into work.

(which is why we provide an award-winning

careers advice and training service, helping

people to move on and become more

independent)

It could be an older person who has recently had a fall.

(which is why we run an award-winning

Home Improvement Agency that adapts

older people’s homes – with, for example, a

wet room – so they don’t have to go into a

care home, or can leave hospital quicker)

It might be a young woman with learning difficulties.

(which is why we provide specialist,

personalised care to thousands of people

in Essex, London and the South East,

whether in their homes or in our top-rated

care and supported housing schemes)

It could be a young couple looking for a home to buy.

(which is why we offer a range of different

home ownership products, including

shared ownership, social homebuy and

outright purchase)

It might be a teacher who’s just returned home from a hard day in the classroom.

(which is why we’re constantly improving

our basic landlord services, whether it’s

fixing a repair, upgrading a kitchen or

servicing a boiler)

Over 45,000 people live in our homes.

Every one of them has individual needs, hopes and experiences.

We will do all we can to promote their health, wealth and wellbeing.

That’s our role as a home maker.

what we doBuild homes

Manage them

Provide care and support to the most vulnerable

Support communities

Focus on helping those in greatest need

our approachLink health, wealth & wellbeing to housing

Fixed term tenancies with low rents

for people who could work

Lifetime tenancies for the old and vulnerable

and those on extra support

Support 1,000 customers into work

Support to move on: 300 sales in three years

Save the NHS £3 million each year

the basics45,000 people live in our homes

23,000 homes across London and Essex

8,000+ care and support service users

Building 1,000 homes a year

£2m each year dedicated to community activities

Over 2,000 staff

how we deliverWelfare rights service

Employment service

Building for sale and shared ownership

Major purchaser of services (£200m pa)

Energy efficiency

awards

Housing Heroes award (Inside Housing)

Customer Service Training Team of the Year

(Customer Service Training Awards)

Customer Service Training Leader / Mentor of the Year

(Customer Service Training Awards)

Handyperson Service of the Year (Foundations)

Excellence in Youth Involvement (TPAS)

This project is a shining example of

the innovative work that is helping

some of our most vulnerable and

socially excluded young people.

I am delighted to present the

Housing Heroes award to the team

from Family Mosaic in recognition

of their fantastic work.

CIH President Robin Lawler, 2012

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our subsidiaries

Charlton Triangle Homes: owns and manages over

1,200 homes in the London Borough of Greenwich

Old Oak Housing Association: owns and manages

669 homes in the London Borough of Hammersmith

& Fulham

In Touch: providing care and support and home

improvement services across the South of England

The Family Mosaic Community Foundation: provides

up to £1 million in small community grants every year

for projects that help our residents

For further information contact Joanna Birch:

t 020 7089 1046

m 07960 821 007

e joanna.birch@familymosaic.co.uk

w www.familymosaic.co.uk