faveo servicedesk
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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Self HostedInstall Faveo on
server/hosting of your choice
Open SourceFaveo is 100% is open source for everyone to use and experience the best product in the business.
Ticket ManagementFaveo ticketing
management system helps you to manage
tickets and queries efficiently and
effectively.
Knowledge baseFaveo comes loaded with Knowledge base to define FAQ’s, An easy way for users to help themselves.
Simplifying Customer Support
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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Community Pro Service desk
Use on unlimited domain/site
Use on one domain/site
Use on one domain/site
No Support 1 Year support & updates
1 Year support & updates
API documentation API documentation API documentation
Plugins Multi Platform integration
Plugins Multi Platform integration
Plugins Multi Platform integration
Installation & configuration
Installation & configuration
Installation & configuration
FREE $499 $899
Faveo Pricing USDPricing, as simple as it gets
12Faveo Customisation
Hourly cost of Faveo customization
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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Auto ReplyFaveo comes auto reply system for every ticket raised and reply.
Customer PortalFaveo comes with customer portal to track ticket status and access knowledge base.
ReportsFaveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved.
CollaboratorsFaveo supports adding multiple collaborators to a ticket.
FeaturesPowerful, yet simple Helpdesk management
Ticketing ManagementFaveo ticketing management system helps you to manage tickets and queries efficiently and effectively.
SLA ManagementFaveo comes loaded with integrated time-assigned resolution and support system based on SLA defined.
Priority ManagementFaveo comes loaded with integrated time-assigned priority ticket resolution and support system.
Rich Text HTML editorFaveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text.
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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Help TopicsConfigurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
Canned ResponsesFaveo comes with ability to define template message for most common queries to save time.
Assign TicketsFaveo allows assignment of tickets to particular agent as well as departments.
Internal NotesFaveo lets you maintain internal notes for each ticket for easy collaboration between the team.
FeaturesPowerful, yet simple Helpdesk management
Multilingual Language uploadFaveo also has multilingual support through which one can customize the entire project to any language.
Email TemplateAll the emails going out from the system can be customized to change design, as well as content.
Ticket MergingMerge duplicate tickets of the same owner.
Ticket RatingClient can give rating to every ticket reply and overall ticket satisfaction.
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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Change ManagementTo understand and work to minimize risks of changes to the IT environment.
Asset ManagementIntegrates the physical, technological, contractual, and financial aspects of information technology assets.
Service desk FeaturesPowerful, yet simple Helpdesk management
Release ManagementEncompasses the planning, design, build, configuration and testing
Problem ManagementObjectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
6Asset Management
Hardware & Software
Incident History
End user ownership
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Warranty & Lease alert4Location5
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
7Screen Shot of Asset Management
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
11Problem Management
Proactive Problem Identification1Problem Categorization & Prioritization
Problem Diagnosis & Resolution
Problem Closure & Evaluation2
3
4Major Problem Review5
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
12Screen Shot of Problem Management
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
16Change Management
Online Chat
Raising & Recording Changes1Assessing & Evaluating Changes
Planning Changes
Authorizing Changes
Closing Changes
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
17Screen Shot of Change Management
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
20Release Management
Online Chat
Products1Release
Features
Release Phase
Release Task
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
21Screen Shot of Release Management
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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MarchFebuaryJanuaryDecember April
MarchGamification
FebuaryTwilio API integration for VOIP and SMS
AprilFaveo Automatic Chat Bots
JanuaryCloud/SaaS Version
DecemberGlobal Tags/short code for email templates
Faveo RoadmapNew features to be added
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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Envato MSG91Reseller Club
Faveo Integration
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
27Dedicated accounts managerA single point of contact for anything
www.faveohelpdesk.com© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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support@ladybirdweb.com +91 80 3075 2618 www.faveohelpdesk.com
Ladybird Web Solution Pvt Ltd
No.68, 1st Floor, 10th Main, 2nd Stage, Indiranagar, Bangalore -
560038.
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