feasibility report on opening 5 star hotel
Post on 08-Nov-2014
141 Views
Preview:
TRANSCRIPT
1
PROJECT REPORT
FEASIBILITY REPORT ON OPENING A 3 STAR HOTEL IN MT.
ABU(RAJASTHAN)
Submitted by:- Under the supervision of:-
Jagpreet Singh Lec. Mr. Arun Katoch
Roll No:- 023
2
Acknowledgement
I, as a student of Lovely Professional University, hereby pay my very sincere thanks to Mr. Arun
Katoch for giving me the wonderful opportunity for doing research project in my interest area as
a part of my project
I would like to extend my sincere thanks to the Lovely Professional University for giving me the
oppurtunity to increase my practical knowledge in our interest of management area.
I also thank Mr. Arun Katoch who motivated me to undertake this project. He spent innumerable
hours pursuing the first draft, suggesting many constructing and valuable modifications and
critiques and thereafter largely contributed in editing the final draft. The contents of report have
been considerable enriched in the process. I am also thankful to whole faculity for their
outstanding support.
3
CERTIFICATE OF THE GUIDE
This is to certify that the project work entitled “__________________________” submitted in
partial fulfillment for the award of the degree of BHMCT in Hospitality and Hotel
Administration by LPU having is an authentic work carried out by him under my complete
guidance. The matter embodied in this project work has not been submitted earlier for the award
of any Degree of Diploma to any other institution to the best of my knowledge and belief.
SIGNATURE OF THE PRINCIPAL SIGNATURE OF THE GUIDE
Name of the Examiner Signature of the Examiner
1. ______________________
2. ______________________
3. ______________________
1.______________________
2. ______________________
3. ______________________
4
Content
1) Introduction 5
a) Hotel Industry 6
b) Modern trends in hotel industry 6
2) 2. Research Designoc Networks 7
(Aims,Objectives, Methodology)
a) Research Design 8
b) Aim 8
c) Objectives 8
d) History 9
e) Mythology 9
f) Tourist Attraction 9
g) Climate 10
h) Demographics 11
i) Most Attractive Place in Mount Abu 11
j) Toad Rock 12
k) Nakki Lake 12
l) Peace Park 13
3) Hill Station Tours in Mount Abu 14
4) Tourists Attraction in Mount Abu 15
a) Gaumukh Temple 15
b) The Mount Abu Museum 15
c) Diwara Temples 15
d) Nakki Talav 16
5) Eco friendly Product used in Hotel 16
6) Tourists Spots inRajasthan 17
a) Project At Glance 18
b) Distance from Important Places 19
c) Existing Need Gaps 19
7) Objectives, Need and Scope of the Project in mount abu (raj.) 20
5
a) Objectives 20
b) Need 20
c) Scope of the Project 21
8) Review of existing projection in the same category 22
9) Planning and Development 23
10) Design and Principal 23
11) Facilities Offered in the proposed Hotel 23
12) Room Break-up Tariff Structure of the Hotel 24
13) Types of Room Details 27
a) Standard Rooms 27
b) Executive Suite Room 27
c) Superior Rooms 28
d) Double Room 29
e) Reception Facility 29
14) Food and Beverages Outlets of the Hotel 30
15) Food and Beverage Facilites 30
a) The Mutli Cuisine Restaurant 31
b) Coffee Shop 32
c) Reataurant / Bar 34
d) Banquet 36
e) Housekeeping Department 36
f) Accomodation provided by HouseKeeping Department 38
g) Equipments 38
16) Kitchen/ Food production Area 39
a) Types of food production section 39
b) Types of Stores 40
17) Other Guest Services Avalaible
a) Fitness Centre
b) Business Centre
6
c) Travel Desk
d) Elevators
7
HOTEL INDUSTRY
Now day’s hotels are considering being the most important part of tourism sector. Any
establishment, which offers accommodation facilities, food &beverage Facilities, and
recreational facilities to the prospective customer or client at a nominal cost, Can be termed as
hotel.
MODERN TRENDS IN HOTEL INDUSTRY
Nowadays any new technologies are used for benefits of hotel industry as well as for the guest.
Instead as well as for the guest. Instead of offering red book guest registration card are used by
hotels for registration, which will be easier to handle for both the hotel & the guest, and there
will be no confusion in registration. Many guests can register at the same time, which will have
more privacy and can collect more personal data of the guest. Now days programmed key cards
are used instead of using the big keys. Each key card is individually programmed so that by
using a particular card only one room can be handled easily by both hotels as well as guests.
Now days instead of using stationary many hotels prefer to use various software programmers in
which they can enter more information and can enter more information and which as safer than
stationary used and can get information within a fraction whenever required without a fraction
whenever required without any delay. Many new technologies and equipments are invented
which are reduces the manpower & time consumption will be less. Mount Abu is a popular hill
station in the Aravalli Range in Sirohi district of Rajasthan state in western India near the border
with Gujarat. The mountain forms a distinct rocky plateau 22 km long by 9 km wide. The highest
peak on the mountain is Guru Shikhar at 1,722 m (5,650 ft) above sea level. It is referred to as
'an oasis in the desert' as its heights are home to rivers, lakes, water
8
9
RESEARCH DESIGH
AIM
The aim of the project is to determine the market feasibility and the financial viability of
the proposed 3 star hotel.
OBJECTIVES
1. To collect the review available information on tourism and its linkage with the hotel
industry.
2. To access the feasibility of the 3 star hotel in Mt. Abu(Rajasthan) with respect to the
prevailing market forces of demand and supply
3. To draw a descriptor in profile of Mt. Abu(Rajasthan) as regards its history and social
economic development
4. To study the present accommodation infra structure
5. To estimate the cost of project and to find out means of finance
6. To estimate the cost of operations and credibility
7. To access the deb. Service coverage ratio
8. To find the return of investment in the projet
10
History
The Gurjars and Arbuda Mountain the Arbuda mountains (Abu Parvat / Mount Abu) region is
said to be original abode of the famous Gurjars. The association of the Gurjars with the
mountain is noticed in many inscriptions and epigraphs including Tilakamanjari of Dhanpala.[1] These Gurjars (Gujars or Gujjars) migrated from Arbuda mountain region and as early as sixth
century CE, they set up one or more principalities in Rajasthan and Gujarat. Almost all or a
larger part of Rajasthan and Gujarat had been known as Gurjaratra (country ruled or protected
by the Gurjars) or Gurjarabhumi (land of the Gurjars) for centuries prior to Mughal period.
The conquest of Mount Abu in 1311 CE by Rao Lumba of Deora-Chauhan dynasty brought to an
end the reign of the Parmars and also marked the decline
of Mount Abu. He shifted the capital city to Chandravati in the plains. After the destruction of
Chandravati in 1405, Rao Shasmal made Sirohi his headquarters. Later it was leased by the
British government from the then Maharaja of Sirohi for use as the headquarters of the resident
to Rajputana (another name for Rajasthan).
Mythology
The ancient name of Mount Abu is Arbudaanchal. In the Puranas, the region has been referred to
as Arbudaranya ("forest of Arbhuda") and 'Abu' is a diminutive of this ancient name. It is
believed that sage Vashistha retired to the southern spur at Mount Abu following his differences
with sage Vishvamitra. There is another mythology according to which a serpent named
"Arbuda" saved the life of Nandi - Lord Shiva's bull. The incident happened on the mountain
which is currently known as Mount Abu and so the mountain is named "Arbudaranya" after that
incident which gradually became Abu
11
Tourist Attraction
Mount Abu town, the only hill station in Rajasthan, is located at an elevation of 1,220 m
(4,003 ft). It has been a popular retreat from the heat of Rajasthan and neighbouring Gujarat for
centuries. The Mount Abu Wildlife Sanctuary was established in 1960 and covers 290 km² of the
mountain.
The mountain is also home to several Hindu temples, including the Adhar Devi Temple (also
known as Arbuda Devi Temple), carved out of solid rock; the Shri Raghunathji Temple; and a
shrine and temple to Dattatreya built atop the Guru Shikhar peak and a number of Jain temples
including Dilwara Temples, a complex of temples carved of white marble that was built between
the 11th and 13th centuries AD. The oldest of these is the Vimal Vasahi temple, built in 1021
AD by Vimal Shah and dedicated to the first of the Jain Tirthankaras and they include the
Achaleswar Mahadev Temple (1412) and the Kantinath Temple (1513). It is also the location of
the headquarters of the Brahma Kumaris.
The Achalgarh fort, built in the 14th century by Rana Kumbha of Mewar is nearby and at its
center is the popular visitor attraction of the Nakki Lake. There is the Toad Rock on a hill near
the lake.
The Durga temple, Ambika Mata Temple lies in a cleft of rock in Jagat, just outside Mount
Climate
Summer Summer season prevails from mid of April to mid of June when average Maximum
temperature remains around 36 °C. Therefore it will be better if you bring light cotton clothes.
These clothes are fit for the summers of Mount Abu.
12
Monsoon Due to its relief and geographical conditions, it rains well in Mount Abu during the
monsoons. During the rainy season even the temperature falls down. Normal summer clothing
will do. It is wiser to carry an umbrella in order to avoid being caught at the wrong side of
monsoon.
Winters are cool in Mount Abu, with mercury hovering around 16 °C to 22 °C. Nights are really
chilly and average night temperature is around 4 to 12 °C. Nevertheless, there are instances when
the temperature has dipped to as low as −2 to −3 °C. Heavy winter clothing is preferable. You
can include long coats and outsiders in your luggage. In daytime, light pullovers are sufficient.
Climate data for Mount Abu
Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov
Average high °C (°F)19.3
(66.7)
21.0
(69.8)
25.3
(77.5)
29.4
(84.9)
31.5
(88.7)
29.1
(84.4)
24.5
(76.1)
22.7
(72.9)
24.5
(76.1)
26.7
(80.1)
23.8
(74.8)
Average low °C (°F)8.0
(46.4)
10.0
(50)
14.5
(58.1)
18.7
(65.7)
21.0
(69.8)
19.8
(67.6)
18.7
(65.7)
17.8
(64)
17.6
(63.7)
16.2
(61.2)
12.1
(53.8)
Precipitation mm (inches)5.3
(0.209)
4.4
(0.173)
6.5
(0.256)
2.6
(0.102)
16.4
(0.646)
101.6
(4)
573.2
(22.567)
600.3
(23.634)
214.2
(8.433)
19.4
(0.764)
7.9
(0.311)
Source: IMD
13
Demographics
As of 2011 Indian census Mount Abu had a population of around 30000. Males constitute 58%
of the population and females 42%. Mount Abu has an average literacy rate of 77%, higher than
the national average of 59.5%: male literacy is 77%, and female literacy is 55%. In Mount Abu,
14% of the population is under 6 years of age.
Dilwara Temples Beautiful Jain temples, carved of white marble, built between the 11th and 13th
centuries AD.
Most Attracting Places In Mt. Abu
Mount Abu is home to a number of tourist attractions from natural beauty to historical and
architectural places, The Dilwara Jain temples are a complex of temples, carved of white marble,
that were built between the 11th and 13th centuries AD.
The historical Achalgarh fort, built in the 14th century by Rana Kumbha of Mewar. It encloses
several beautiful Jain temples, including the Achaleswar Mahadev Temple (1412) and the
Kantinath Temple (1513).
Heart of the city Nakki Lake, is another popular visitor attraction of Mount Abu. There is the
Toad Rock on a hill near the lake. Raghunath Temple and Maharaja Jaipur Palace are also on
hills near Nakki Lake.
The mountain is also home to several Hindu temples, including the Adhar Devi Temple, carved
out of solid rock; the Shri Raghunathji Temple; and a shrine and temple to Dattatreya built atop
the Guru Shikhar peak. The world headquarters of the Brahma Kumari order of lady renunciates
is also located here, as is the World Spiritual University of the same denomination. There is also
14
believed to be a footprint of Vishnu on top of Mount Abu. The Durga temple, Ambika Mata
Temple lies in a cleft of rock in Jagat, just outside of Mount Abu.
Mount Abu is also a perfect place to enjoy adventure and eco-tourism, to know more about
possible activities visit our Adventure & eco-tourism page.
Toadrock
Nakki lake
A beautiful lake surrounded by hills on all sides. It is said that various gods dig the earth with
their nails (nakh in Hindi) and that's how it derive its name. One can enjoy boating in the lake.
Charges are normal - Rs. 75 for half an hour for 2 seater paddle boat and Rs. 150 for half an hour
for 4 seater paddle boat.
Sunset Point at sunset point the view is mesmerizing.
Honeymoon Point
Brahma Kumari's Universal Peace Hall And University
Guru Shikhar At 1722 meters above sea level, this is the highest peak of the Aravali range
Achalgarh A short distance away, a fort built in the 14th century by Rana Kumbha of mewar.
Also houses Jain temples, Achaleswar Mahadev Temple (1412AD) and the Kantinath Temple
(1513AD. If you are an adventure lover then this place will provide you a good spot for hiking.
instead of taking usual routes hike for the temple and you will love it.
Adhar Devi Temple
Shri Raghunathji Temple
Shanker Math
15
Gyan Sarovar
Gaumukh
Trevors Tank Trevor’s Tank is a picturesque location just 5 kilometers from the main town of
Mount Abu, and one of the Mount Abu region’s most popular tourist destinations. It is a nature
lover’s paradise that is named after the British engineer who built it.
Peace Park
Mount Abu is very good place for both vegetarians and non-vegetarians. There are lush
restaurants like Mulbery in the Hotel Hilltone, restaurant at Hotel Hillock and in the Market
Area. You can enjoy your food at Hotel Shere-e-Punjab a dhaba type hotel famous for its mouth
watering chicken kadhai, dhaba gosht, chicken lollypop, chicken 65 etc.
"Honest Restaurant" is a new addition in Mount Abu and its located near Nakki Lake. If you
want really delicious and quality food then its a place for you to eat.
There are many ice cream shops near Nakki Lake, they provide a wide variety of delicious ice
creams. If you are in Mount Abu then these ice creams are must try.
There are some Roadside Laaris who also serve tasty Food but, they don't serve very Hygienic
food.
You Can have a Good Variety of All types of Pans at the Pan Shops across the hill station
16
HILL STATION TOURS IN MOUNT ABU.
Mount Abu - Amid the sands of romantic
Rajasthan lies a small hill station at a
distance of 185 km from Udaipur, which
goes by the name of Mount Abu.
The distinctive feature of the Indian
terrain is its uneven landscape and its
scenic beauty. When it comes to romantic
destinations, the country has plenty of it.
Think about the hill station tours in Mount Abu and you would sure want to plan your
romantic vacation here. It is the only quaint hill station that Rajasthan houses and is cushioned
amidst the granite rocks and Aravalli mountain ranges. Going by the legend and ancient
anecdotes the place has attained its name from Arbuda, which was a serpent that came to
rescue Nandi, Shiva’s bull. No wonder that Mt.Abu is encompassed with folk lore and its own
cultural ethos that renders the place its own charm. For travelers who come from various parts
of the world this is a soothing hill resort.
What is it that makes hill station tours in Mount Abu famous? Apart from the scenic
landscapes it’s the famous Dilwara Temples. Other ancient archeological remains too hold
attraction for the visitors. If you have an affinity for outdoor activities then there are ample
scope for picnic spots and interesting treks. As you saunter around the streets you would feel
17
an old world allure. The obvious reason for this is Rajputana families that had once existed
here. If you love photography, the land would keep you busy capturing the coniferous trees,
the vibrant flowering shrubs, huge blocks of rock in myriad shapes and pristine lakes.
In addition to that, the cool and pleasant climate makes it easy for you to travel and explore
the fascinating tourist attractions.
Tourist Attractions in Mount Abu
Tourists have interest in ancient monuments and edifices, the land has plenty for to explore on
your tour. We have listed few eminent ones.
GaumukhTemple
The temple is dedicated to Lord Rama. A famous spot for religious and spiritual travelers, the
name literally means cow’s mouth. The temple is positioned on a spring that is gushing out
from a marble cow’s mouth. The construction has a religious connection. According to Hindu
mythology the world was said to be created by a cow. In addition, this was also the site for
“angikund” religious fire rituals. The temple is located at a distance of 4kilometers south.
The Mount Abu Museum
This would fascinate you if you have a penchant for history. The museum was constructed in
the year 1962. It is within the boundaries of the Raj Bhawan and is known to preserve the
land’s archeological remains
18
Dilwara Temple
Globally acclaimed this is a complex structure of five Jain temples made out of marble.
Known for its architectural excellence this is one of the finest temples in Rajasthan. Though
you have to cross long queues and withstand the strict guards, but it is worth a try. The temple
dates back to the 11th and 13th century AD and its artworks spells of sheer elegance, class
and creativity and has been dedicated to Jain Tirthankaras. The Vimal Vashi temple is a must
visit here as it’s one of the oldest creation and was made by Vimal Shah.
Nakki Talav
This is the holiday hub for Mt.Abu and is centrally located. It is a man-made lake that has
been acting as a famous tourist spot since ages. Located near is the Raghunath Temple which
dates back to the 14th century. If you would love to be a part of the rowing boats, you can
avail the same from the jetty situated close to
If you are opting for a hill station tour in Mount Abu, then it’s better to plan it in June. Then
you can be a part of the Summer Festival
19
Eco friendly product used in hotel
Float: the green lamp
Bamboo Desktop Dry-Erase Board
The green umbrella
Moss Carpet
Wood / paper pen
Eco friendly chair
Paper bag
20
Tourist spots Map in Rajasthan
21
Project at a Glance
Total Land Area - 20000 sq ft
Total Built up Area - 58000 sq ft
Type of hotel - 3 star deluxe
Location - Mt. Abu(Rajasthan)
Proposed construction- Private Company
Name of the hotel- ZENITH
No. of rooms- 28 standard
16 double
12 superior
4 suites
Room Tariff- Rs 4500 standard room
Rs 5500 double and superior room
Rs 8000 suite room
22
By place we mean that selection of best location for the hotel. The location is
considered as one of the most important decision. Considering various barometers.
Distance From Important Places
Airport - 18 km
Bus stand – 12 km
Railway Station – 17 km
Main market - 10 km
The place selected , for the proposal project is also very calm do not very densely populated, so it
gives privacy and peace to the guest
Existing Need Gaps
1. Lack of good hotels
2. Non-availability of food as per taste & choice/absence of good restaurants
3. Lack of local transport facilities/ higher local taxi charges/ non-availability of full day service
23
4. No service available to help in obtaining passes from local DC office for visiting Indo-China
Border.
5. Absence of local guide
Objectives, Need and Scope of the Project in mount abu(raj.)
Objective
1. Airport Opening in mount abu(raj.). Forigen customer traffic which would be much
more benefit to the resort.
2. I'm Feasibility market in Mount abu(raj.) market value of the information we get there
3. To find the types of service to be provide to the guest in budget resort.
4. To find the feasibility of opening a budget resort
Need
24
1. The need of this study is to find of opening a budget resort in mount abu(raj.) its aim is to
provide comfortable accommodation to the guest with the different types of facility.
2. Earning money
3. Achieving the goal
4. Provide the good food facilities
5. Different kind of gaming facility and recreation facility
6. Attraction of foreign guest
7. The resort are designed to obtain maximum profit and maximum return.
Scope of the project
1- Famous tourist place that attract the foreign and Indian guest.
2- A new airport is ready is ready to start so it also attracts the airport members and employs
of different air-line members.
3- Temple of Buddha which mainly attract the Chinese and brumes people.
4- Mount abu(raj.) is a much-frequented place for Indian and foreign tourists. The tourist
arrival data for Mount abu(raj.) for the last seven years indicates that more than 2 million
foreign tourists come to India to visit the place. Poor connectivity to Mount abu(raj.)
limits the inflow of tourist population thereby limiting its potential as an international
spiritual tourist destination Mount abu(raj.), being an important Buddhist pilgrimage in
Uttar Pradesh, is a much frequently visited site for Indian and foreign tourists from
China, Sri Lanka, Thailand, Burma, South Korea and from other parts of the world. This
further increases the demand for hotel and resort
Review of existing projection in the same category
25
1- As we know we have to always start at a project at a place which is fully developed then
the chances of growing on that place is quite less till now now survey which I had done I
am in a position to say that the existing resort and hotel are doing good business and the
project which is on the paper will do a better revenue generation business .
2- The hotel which are area by there is doing 70% of business average in a years . and I am
targeting the tourist segment on a realigns place then it is every obvious that tourist will
come throughout the year because is a no specific reason for a tourist and if there is not a
specific time for the tourist then the resort will do a good business .
Planning and development
1. Landscape architect
2. Size of property
3. Natural hazard
4. Soil characteristic
5. Cleaning required
6. Market
7. Water supply
8. Maintenance
Design principal
1. Safety
2. Design for play
3. Costs
26
4. Tournament quality
5. Accessibility
6. Club houses
7. Remodeling
FACILITIES OFFERED IN THE PROPOSED HOTEL
81 A.C, elegantly furnished and decorated rooms, suites and executive suites
Electronic safe in all rooms
2 line telephones in all rooms
100 channel cable TV
Fully stocked mini- bar
Business centre
Concierge services
Round the clock butler services
Laundry and dry cleaning
Board rooms and meeting rooms
Health club
Outdoor swimming pool
Doctor on call
Parking facility
Banquets and restaurants and bar
Shopping centre
ROOM BREAK- UP TARIFF STRUCTURE OF THE HOTEL
sl. no. Type of room No. of rooms Tariff (RS)
1 Standard rooms 28 4500
2 Superior rooms 12 5500
3 Double 16 5500
27
4 Executive suite 04 8000
Extra – bed – Rs 250 extra on room tariff.
STANDARD ROOMS AMENITIES
Highly personalized butler service.
Separate bedroom lliving room, dining room, office
and kitchenette.
Bathroom with Jacuzzi
Plush, contemporary furniture
Frette Linens
Complimentary bottle of wine
Chocolates, fresh flowers, and a fruit basket
Electronic safe in the room
Wireless Internet available
Surround sound system
Dual line telephones with voicemail and data capabilities
Desk
Fax
Minibar
Luxury bath amenities
Plush bathrooms
Lighted make-up mirror, hair dryer and scale
Suit, skirt and padded hangers
24-hour in-room dining
Complimentary morning newspapers
Housekeeping services twice daily
Turndown service
Sewing kit
Choice of smoking or non-smoking rooms
Rollaway beds and cribs available on request
28
TYPES OF ROOMS DETAIL
STANDARD ROOMS
The standard rooms will be double bedded meant for budget travelers or tourist and families.
Will be comfortable, scenic and stylish and well equipped with guest amenities including
In-room amenities include;
1. Electronic safe
2. Round the clock butler service
3. Colour TV
4. Minibar
5. Laundary service
6. 2 Line telephone
EXECUTIVE SUITE ROOM
This contemporary, luxurious and ultra-stylish room will offer space and relaxation and will be
well suited to the needs of the international business travelers, VIPs etc.
In-room amenities include
1. Large working table
2. Cordless Phone
29
3. 42 inch plasma
4. TV
5. DVD with sound player
6. Luxurious Bathroom with steam
7. Complimentary continental breakfast
8. Minibar
9. Laundary
10. Bulter service
11. 24 hours hot and cold water
12. Telephone
SUPERIOR ROOMS
Full of colour and featuring a fine view of the city skyline, the Superior Rooms are generously
proportioned and exceedingly comfortable. The contemporary Thai decor gives each room a
local flair while the lodging also offers such thoughtful amenities as WiFi Internet access and
satellite TV. Extraordinary accommodation for budget rates, Amari Atrium’s Superior Rooms
offer one of the best values for your money in Bangkok.
In-room amenities include:
1. WiFi Internet access
2. Tea & coffee-making
facilities
3.International direct dial
phone
4. PC connection point
5. Shower over bath
6. Bathrobe and slippers
7. Hairdryer
8. Shaver point
9. Telephone in bathroom
10. 220V/110V electrical points
11. Electronic door-locking system for
maximum security
12. Personal safe
13. Minibar
14.Satellite TV
15. Individually controlled air conditioning
30
DOUBLE ROOM
Rooms which contain two bed in a single rooms that rooms are known as double rooms
In-room amenities include:
1. Large working table
2. Cordless Phone
3. 42 inch plasma
4. TV
5. DVD with sound player
6. Luxurious Bathroom with steam
7. Complimentary continental breakfast
8. Minibar
9. Laundary
10. Telephone
Reception facilit
A hotel receptionist, also sometimes called a hotel desk clerk, is a person who works at the front
desk of a hotel, greeting and assisting guests. Receptionists are typically responsible for
everything from helping people make reservations to managing available rooms, issuing room
keys, and solving any problems that may arise during the course of a stay. In most cases, he or
she is the first person that guests will interact with at the hotel, which makes the role one of some
importance.
Desk workers are also generally responsible for making and managing reservations. Most of the
time, this happens with the help of booking software programs. Receptionists need to understand
31
how to work these programs, and need the poise to be able to respectfully alert customers when
mistakes like overbooking have occurred.
When guests arrive at the hotel, the hotel receptionist will greet them and check them in. He or
she will assign keys, will arrange for any needed baggage assistance, and will answer all
questions about amenities and hotel policies
FOOD AND BEVERAGES OUTLETS OF THE HOTEL
COFFEE SHOP 24 HOURS COFFEE SHOP
RESTAURANT SPECIALITY RESTAURANT
11 am – 3 pm
7 pm – 11.30 pm
RESTAURANT CHINESE SPECIALITY
RESTAURANT
11 am – 3 pm
7 pm – 11.30 pm
ROOM SERVICE 24 HOURS
BALL ROOM BANQUET HALL(UP TO 97 PAX)
GUFTAGOO BANQUET HALL(UP TO 300 PAX)
MEHFIL – BAR 11 am- 11.30 pm
32
FOOD AND BEVERAGE FACILITIES
The Multi-cuisine Restaurant
Authentic world class flavors combine to create culinary magic at Indus. Savour cuisines from
the northern and coastal regions, exotic Oriental dishes like Thai, Chinese, Malaysian, Lebanese
and various Continental delicacies. Our gourmet chefs cook delicious recipes to satiate your
senses. You can choose from mouth-watering tandoori kebabs like reshmi murgh tikkas to
continental delights like steaks, grills, Italian pizzas and pastas to Mexican, Thai to Chinese.
You can take a tour of the entire world while relaxing in the luxury of ethnic interiors and food
that reaches your soul.
1. Specially restaurant
2. Room service
3. Coffee shop
4. Bar
The proposed hotel “ZENITH” will cater to all the basic food and beverage facilities.
The guests will be provided with excellent and exotic foods and beverages.
Coffee Shop (welcome)
33
An angled table peeps through the silk curtains and will draws one into this dining area –
Le Bistro the 24-hour coffee shop. The sharing table is a melting pot for strangers to meet and
mingle. Inspired by the all-encompassing season those influences the landscapes of different
countries, the menu will offer a selection from World over. It will have a total of 60 covers.
Emphasis will be on subtle flavors, healthy and quality ingredients.
34
RESTAURANT/BAR
There will be restaurant Unlock bar in the ground floor. The restaurant will serve
exclusively Indian, Chinese, Continental specialty Cuisine. The restaurant will have both lunch
and dinner. The restaurant will be connected to the main glass kitchen over looking the garden
with a swimming pool. The function time of the restaurant will be
a) 11am to 3pm
b) 7pm to 11pm
35
BANQUET
The banquet hall Deep Inn will be situated at the ground floor with one open sky lawn attached
to it. The area of the banquet hall will be 2000 sq ft., and it will be the largest banquet hall of the
hotel.
HOUSEKEEPING DEPARTEMENT
36
Housekeeping is the department that deals essentially with cleanliness and all ancillary service
attached to that.
The standard plays an important role in the reputation of the hotels. One feels comfortable only
in the environment which is clean and well ordered, so cleanliness is important for health
foremost also for well being.
Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue
generating department, the housekeeping department takes care of all rooms is often largest
department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as
individual units of bedroom. Some interconnected rooms are also made which will be helpful to
the guest and families.
Handle,store and apply cleaning chemicals
- Use and care of cleaning equipment
- Maintain cleaning and sanitation practices
- Clean wet and dry areas
- Prepare to clean rooms for guests
- Clean and sanitize bathroom fixtures and fittings and replace bathroom supplies and linen.
- Check and re-stock check-out room and clean floor.
- Stocking the trolley
- Security and safety
- Health and hygiene procedures
- Bed making procedures
- Cleaning and maintenance of the room
- Bedroom/living room stock lists and reporting
- Inventory of damaged items
- Maintaining and storing cleaning equipment and chemicals
Accomodation provided by housekeeping department.
37
1. Laundry
2. Turn down service
3. CMR (clean my room)
4. Baby crib service
5. Extra bed service
6. Baby Sitting
7. Minibar
8. Dutch wife
Equipments
1. Vaccum Cleaner
2. Iron and Iron board
3. Floor buffering machine
4. Maid Trolley
5. WC cleaning kit
6. Silvo and Brasso cleaning chemicals
Kitchen /Food production area
A kitchen is a room or part of a room used for cooking and food preparation.
In the West, a modern residential kitchen is typically equipped with a stove, a sink with hot and
cold running water, a refrigerator and kitchen cabinets arranged according to a modular design.
38
Many households have a microwave oven, a dishwasher and other electric appliances. The main
function of a kitchen is cooking or preparing food
A commercial kitchen is used for preparing food for sale to the public or membership in an
organization that uses the kitchen; a commercial kitchen usually must have an inspection by the
local health dept. of other authority before it is used for commercial purposes. A private kitchen
does not require an inspection unless a person using it plans to sell food to the public
.
Types of food production section
1. Indian food
2. Chinese food
3. Continental food
4. Bakery and pastry section
5. Tandoor
Types of Stores
1. Hardware Store
a). Engineering Store.
b). KST store.
39
c). Horticulture Store.
2. House keeping Store
a). Linen Store.
b). Uniform Store.
3. Stationary Store
4. Food Store
a). Dry Store.
b). Perishable Store.
c). Meat Store.
d). Dairy Product Store.
5. Liquor Store
a). Wine.
b). Beer.
c). Liquor.
6. Chemical Store
a). All chemicals used in hotel.
7. Audio-Video Store
a). Mic
b). Speakers.
c). Projector etc.
OTHER GUEST SERVICES AVAILABLE IN PROPOSED HOETL
40
Fitness Centre
It is located on the first floor. It is open to the room guest and members only. we have well
equipped health club having most modern amenities and equipped health club having most
modern amenities and equipment for exercising and jogging (gymnasium Room).
Facilities includes treadmill ,Stepper ,cross trainer, Rower and upright and recumbent cycle.
Flexibility ,Massage section offers Ayurvedic massage, Aromatherapy ,Reflexology.
The Spa consists of steam rooms, chill showers. The timing for the for the Fitness centre are
11:00 Am to Till 9:00Pm .
Business Centre
Business centre is located at the lobby level and it is 24 hrs open. SINGH hotel Business centre
furnish entire requirement of today’s business travelers ranging from conference rooms to
service like offering high speed wireless internet connectivity, work station,
photocopies ,scanning, spiral binding, laser, black &white and color printer ,faxes and above all
secretarial service. we also provide Data projector and LCD.
Travel desk
Open round the clock. facilities include booking / confirmation / cancellation of air tickets, car
and coach hire, domestic and international air tickets, rail ticketing, air charters and destination
management and itinerary planning .Regarding car hire Toyota corolla ,Mercedes Benz,
Mitsubishi lancer, land cruiser cars are made available immediately ,other cars need to be
arrange for.
41
Elevaters
There are a total of 3 elevators for guest use. Two capsule lifts near the lobby and one near the
Bar.
Along with it two for the service staff
Parking facility
Valet Parking is available for a daily fee and services on a first come basis. Season Valet Parking
Passes are also available. Valet Parking is located on the top deck of the Parking Garage
Parking is the act of stopping a vehicle and leaving it unoccupied. Parking on one or both sides
of a road is often permitted, though sometimes with restrictions.
Spa
42
Spa treatments for skin also make one feel good and revitalises the soul.
Spa therapies help balance the mind and the body giving a spiritual and harmonious
respite. Spa treatments are mostly natural and are an exquisite blend of herbs, oils and
massage strokes performed by specialists.
The best spa sessions offer treatments both indoors and outdoors which are isolated
and serene. The spa location is one of the most important factors for restoring
harmony in biochemical present in the body. This is done by stimulating the pressure
points in the body and increasing the blood circulation in a very natural setting. People
opting for spas located near sea beaches and less-populated areas respond to the
stimuli well and experience a stress-free life.
There are different kinds of spa treatments offered by beauty chains and individual
parlous such as hair spas, body spas, and feet spas to name a few. Such session usually
range from 30 minutes to 120 minutes and is usually a rewarding experience.
Spa beauty treatments are the best natural cures available to fight a hectic lifestyle.
Spa beauty treatments cure dehydrated and dry skin apart from body relaxation. Spa
massages also tend to loosen the cramped muscles and veins and improves blood
circulation.
Types of spa treatment
Day spa, a form of beauty salon.
Destination spa, a resort for personal care treatments.
Hot spring .
Body wraps, wrapping the body in hot linens, plastic sheets and blankets, or mud wraps,
often in combination with herbal compounds.
Nutrition and weight guidance.
Yoga and meditation.
Waxing, the removal of body hair .
43
Massage of body and face.
Facials, facial cleansing with a variety of products.
Bathing or soaking Hot spring Hot tub Mud bath Steam bath.
MANPOWER REQUIREMENT AND COST
SALARY &WAGES (YEARLY)
Sl.no Description No. of Staff Amount Total
In lakhs
1. General
Manger
01 30,000 3.6
2. F&B Manager 01 15,000 1.8
3. FO Manager 01 15000 1.8
4. Executive Chef 01 20,000 2.4
5. Executive
Housekeeper
01 20,000 2.4
6. Accountant 02 15,000 3.6
7. Store Manager 01 15,000 1.8
8. Store
Supervisor
01 10,000 1.2
44
9. Engineer 01 10,000 1.2
10. Technicians 04 5,000 2.4
11. Captain 04 14000 6.72
12. Stewards 20 6000 14.4
13. Banquet
Manager
01 20000 2.4
14. Room Boys 08 6000 5.76
15. HK Supervisor 02 10,000 2.4
16. Security
Manager
01 7,500 0.9
17. Security guards 06 4500 3.24
18. Sales & Mark.
Manager
01 20,000 2.4
19. Asst. Sales &
Mark. Manager
01 12,000 2.4
20. Sales & Mark.
Executives
03 9,000 3.24
21. Restaurant
Manager
02 18,000 4.32
22. H.R. Manager 01 20,000 2.4
23. Asst. H.R.M 01 12,000 1.4
24. H.R. Executive 02 7,000 1.68
25. Front Office
Assistant
05 6,000 3.6
26. Sous Chef 02 15,000 3.6
27. Commis 10 7000 8.4
28. Cooks 12 6,000 8.64
29. Kitchen
Stewarding
Manager
01 7000 0.84
45
30. Kitchen
Stewarding
Boys
05 2000 1.2
31. Bell Desk
Manager
01 15,000 1.8
32. Bell Captain 02 12000 2.8
33. Bell Boys 04 3000 1.44
34. Door Keeper 02 5,000 3.6
Total - 120 110.22
Salary per per annum = Rs.110.22
Salary per monthly = Rs. 9.18
Benefits (20% of total salary) = Rs. 132.27
Training charges (2% of salary) = Rs. 2.20
TOTAL salary and wages = Rs. 134.00
MANPOWER REQUIREMENT
The success of any service department depends to a large extent on the manpower and the
productive of its, work force. Success is personal management might be attached only with good
planning.
46
The shift time for the personal hotel will be :
Morning shift : 7am to 4pm
Afternoon shift : 3pm to 12am
Night shift : 11pm to 8am
The manpower of the hotel will be disturbed as below
ADMINISTRATIVE salary
General manger 1 50000
Assistant manager 1 32000
PA to General manager 1 19000
Total 3 101000
FRONT OFFICEsalary
Front office manager 1 28000
Lobby manager 1 20000
Bell captain 1 10000
Bell boys 4 7000
Telephone operators 2 8000
Telephone supervisor 1 7500
47
Front office assistant 2 19000
Total 12 99500
FOOD AND BEVERAGE (PRODUCTION) salary
Executive chef 1 40000
Sous chef 2 15000
Chef de partie 5 12000
Commis 20 10000
Total 28 77000
FOOD AND BEVERAGE (SERVICE) salary
F&B manager 1 30000
Restaurant manager 2 22000
Banquet manger 2 20000
48
Captains 4 8500
Stewards 16 7500
Barmen 3 6000
Total 25 94000
Room service manager 1 10000
Rom service order taker 3 6500
Steward 6 6000
Total 10 22500
HOUSE KEEPING salary
Executive housekeeping 1 22000
Assistant house keeper 1 18000
Floor supervisor 4 15000
Linen room supervisor 2 12000
Uniform room supervisor 2 9000
Housekeeping stores 1 8000
House men 15 7000
Gardeners 2 4000
49
Total 28 95000
Marketing Feasibility and Financial Viability
KITCHEN STEWARDING salary
Kitchen stewarding supervisor 1 8500
Assistant kitchen stewarding 1 7000
Dish and pot washers 4 4000
Total 6 19500
50
COST OF BUILDING
DESCRIPTION AMOUNT
Total Built up Area (Sqft)
58,000
Rate/Sqft
1,500
Cost 8,70,00,000
15% of Electrical Work
60,00,000
12% on Plumbing & Drainage 49,70,000
25% on Consultant 53,27,000
Total 1032,97,000
51
Therefore the cost of building is Rs 1032.97 lakhs.
52
RETURN ON INVESTMENT
Return on Net cash flow
Investment (ROI) = ------------------ x 100
Equity
ROI I YEAR = 323.32
---------- x 100
1032.97
= 31.3
348.11
ROI II YEAR = ---------- x 100
1032.97
= 33.7
366.70
ROI III YEAR = ----------- x 100
53
1032.97
= 35.5
389.43
ROI IV YEAR = ---------- x 100
1032.97
= 37.7
ROI V YEAR = 405.96
---------- x 100
1032.97
= 39.3
Average R.O.I = I + II + III + IV + V
---------------------
5
31.3+33.7+35.5+37.7+39.3
= -----------------------------------
5
= 35.5
54
Payback period = 100
--------
R.O.I
= 100
-------
35.5
= 2.82
2 years and 9 months
PLANT & MACHINERS
55
Items Cash in lakhs
Central Air Conditioner 7.00
Elevators(Lift 4) 8.00
Generator 9.10
Transformer 5.06
Bore Well 3.14
Boiler 3.00
EPABX 2.00
Instruments 2.02
Exhaust & Ventilation 6.00
Close Circuit Television 5.38
Kitchen Equipment 7.72
Fire Fitting 5.00
Total 65.5
56
GUEST ROOMS & SUITES
Items Price(Rs) Nos. Total
Single bed 3000 28 0.84
Twin Bed 3,000 24 0.72
Double Bed 6,000 16 0.96
Side Table 3000 125 3.75
Chairs 3200 100 3.20
Coffee Table 3500 60
2.1
Cupboard 3000 60 1.8
57
Luggage Rack 3500 60 2.1
Magazine Rack 3000 60 1.8
T.V. Stand 2000 60 1.2
Carpet
Mirrors
4000
1500
60
80
2.4
1.2
Washbasin
Bathtub
Water Closet
10000 180 18.00
Upholstery 2000 60 1.2
Dressing Table 2000 60 1.2
Fixtures - - 3.00
Total 34.67
Total = 34.67lakhs
58
FOOD & BEVERAGES OUTLET
RESTAURANT
Items Price Nos. Total
Tables 1000 13 0.13
Chairs 600 52 0.312
Side Station 2500 3 0.075
Décor & Upholstery
3000 All Inclusive 0.3
Fixtures 12500 All Inclusive 0.125
Music system 30,000 0.30
Bar counter 40000 0.40
59
Total - 1.302 lakhs
Room Service
Item Price (RS) No’s Total (Lakhs)
Breakfast Trays 200 20 0.04
Tea Trays 180 30 0.054
12” Salvers 100 15 0.015
9” salvers 80 10 0.008
Trolleys 2000 4 0.08
Racks 3000 3 0.09
Order-Taker Cabin, Desk 8000 1 0.08
Misc 2250 1 0.0225
TOTAL 0.3895
60
BANQUET / CONVENTION HALLS
Item Price (RS) No’s Total (Lakhs)
Tables 600 200 1.2
Chairs 1500 50 0.75
Carpet 2000 4 0.08
Podium 1500 2 0.03
P A system 10000 1 0.1
12” salvers 250 10 0.025
Fixtures and Upholstery 0.08
TOTAL 2.265
61
STORES, PURCHASE AND HOUSE KEEPING
Item Price No. Total (Lakhs)
Cupboard 3000 6 0.18
Racks 2500 5 0.125
Shelves 2500 8 0.20
Bins 1000 6 0.06
Fixtures --- 0.18
TOTAL 0.745
62
ADMINISTRATION
Item Price No. Total (Lakhs)
Tables 2000 5 0.1
Chairs 1000 15 0.15
Fixtures --- --- 0.08
TOTAL 0.33
63
RECEPTION AND LOBBY
Item Price No. Total (Lakhs)
Counter 4000 6 0.24
Sofa Set 18000 3 0.54
Luggage Carrier 8000 1 0.080
Stationary --- --- 0.13
Safe Deposit 2000 1 0.02
Cup Board 12000 1 0.12
Fixtures --- --- 0.18
Miscellaneous --- --- 0.10
TOTAL 1.47
64
STAFF CAFETERIA
Item Price No. Total (Lakhs)
Tables and chairs (attached
benches)
3000 15 0.45
Fixtures --- --- 0.06
TOTAL 0.96
65
MISCELLANEOUS FIXED ASSETS
F&B Outlets
RESTURANT/BAR
Item Price (RS) No.
(Inc Par Stock)
Total (Lakhs)
Table Cloth 250 39 0.0975
Napkins 60 156 0.0936
TOTAL 0.1872
66
BANQUETS/ CONFERENCE
Item Price (Rs) No’s
(Inc Par Stock)
Total (Lakhs)
Table Cloth 300 150 0.45
Napkins 60 600 0.36
Frills 400 150 0.60
TOTAL 1.47
67
Guest Room / Suite Room Linen
Item Price (Rs) No.
(Inc Par Stock)
Total (Lakhs)
Double Bed Sheet 2000 20 0.40
Single Bed Sheet 1500 56 0.84
Blankets 3000 72 2.16
Blanket Cover 3500 72 2.52
Mattress 4500 72 3.24
Mattress Protector 300 72 0.216
Bed Covers
(single, double)
550 76 0.20
Pillow Cover 40 92 0.368
Hand Towel 40 92 0.368
Bath Towel 100 92 0.092
Bath Mat 60 60 0.036
Feather pillows 40 92 0.368
TOTAL 10.4768
Par Stock(x 4) of the total = 4 x 10.4768
= 41.9072
68
Kitchen Stewarding
Item Price per set (Rs) No (sets) Total (Lakhs)
Glasses 100 250 0.25
Chinaware 150 200 0.30
Cutlery 800 250 2.0
Flat Ware 1100 200 2.20
Miscellaneous --- 0.30
TOTAL 5.05
69
BANQUETS
Item Price per set (Rs.) No. (sets) Total (Lakhs)
Glassware 100 250 0.25
Chinaware 150 300 0.45
Cutlery 800 300 2.40
Flat Ware 110 400 4.40
Miscellaneous --- --- 0.30
TOTAL 7.80
70
STAFF CAFETERIA
Item Price (RS) No. Total (Lakhs)
Plates 60 120 0.072
Spoons 20 150 0.03
Forks 20 150 0.03
TOTAL 0.132
71
Miscellaneous House Keeping Assets
Item Price (Rs) No’s Total (Lakhs)
Vacuum Cleaner 3000 3 0.09
Cleaner Mug 2000 4 0.08
Mops 150 10 0.015
Brooms 70 10 0.007
Squeezer 80 10 0.008
Duster 10 100 0.01
Waiters Cloths 10 100 0.01
Miscellaneous --- --- 0.02
TOTAL 0.24
72
top related