feedback and how to receive it
Post on 12-Apr-2017
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Feedback and how to RECEIVE it
Eric De Pooter
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Message
SenderIntent
ReceiverEffect
Feedback I evaluate and react on the other s behaviour His outsideChoice of wordsVoice : intonation, volume, Body languageI judge myself on my intentions:My inside: Feelings,ThoughtsHistory, Experience .
I interprete out of my history, experience, emotion,fantasy,knowledge, relationship with you ,...Feedback
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?
Our reactions Unknown What to do with info Honest intention Used against us Pain Trauma Rejection Guilt
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Content: unfair, not helpful, untrueRelationship: lack of trust, integrity, competenceMe: me, myself and I endangered
TRIGGERS
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ContentRecognitionCoachingEvaluation
Content
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Where does it come from
ExpectationsUnderstandingContent
Blind spots 9Content
?What are characteristics of the person you would accept every feedback of? 10
Relationship
Trust
Integrity
Competence
Recognition
Respect Autonomy
Me, myself and I
Personality differences In giving & receiving feedback
Recovery from negativeDuration of positiveLowHighHigh
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15Me, myself and I
The good, the bad, the ugly16
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Complexity World PeopleIntentions
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Compassion
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Self efficacy vs self confidence
Act... like in ACTIONKnow yourself & your feedback reaction patternPrepare & exerciseAsk support
Some basicsDo Mind your emotionsListen and shut upAsk for examplesSummarize and checkAsk for suggestions Thank Say what you will (not) do
Do notDo not interrupt Do not get defensiveNo yes butDo not accept everything just like that
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Have a good life!Eric De Pootereric.depooter@actpartners.com
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