field service 2014 - field service management trends

Field Service 2014Access to the Right Information

Empowers a Results-Driven Workforce

Top challenges facing field service organisations

72% Cut costs in field service

70%Increase field

efficiency

45%Ageing workforce (loss of knowledge and skills)

Top initiatives  of the Best-in-Class

57%Improve forecasting

of and planning for future demand

36%Of all

others

40%Implement predictive analytics to enable proactive service

28%Of all others

Best-in-Class  

vs Laggards

57% Management has real-time visibility  into field team performance

41%

Best-in-Class

Laggards

76%

Formal mentoring and/or coaching

programmes for technicians/engineers

32%

Best-in-Class

Laggards

88%

First-time fix rates

63%

Best-in-Class

Laggards

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